This is a guide to EU flight cancellation compensation.
Sometimes flights get cancelled because of technical problems, other times - because of natural disasters, and there are many more reasons why flights get cancelled. Whenever that happens and it’s due to airline’s fault, you may be entitled to flight cancellation compensation up to €600 per passenger.
This applies to most flights to and from Europe.
Check your compensation online.
The compensation rules in Europe are very simple.
The rules are as following.
If you are notified of the cancellation between 7 - 14 days before the scheduled time of departure:
If you reach your destination 4+ hours late, you are entitled to EU flight cancellation compensation. Even though, you've been taken to your destination at no extra cost for you.
If you are notified of the cancellation less than 7 days before the scheduled time of departure:
If you reach your destination 2+ hours late, you are entitled to EU flight cancellation compensation. Even though, you've been taken to your destination at no extra cost for you.
As you can see, sometimes even a 2 hour flight delay is enough for you to be entitled to EU flight compensation. That's why it's so important to pay attention to these small and seemingly insignificant details.
Just a quick reminder, that here we are talking about EU flight cancellation compensation. This is the compensation you can get even when the airline has already given you a full refund for cancelled flight or you’ve been taken to your destination. Because that's the rules in the European Union - you can get both a flight or refund and compensation. In the UK rules are almost identical. We work also with UK claims.
Rules are similar with delays and overbooking.
EU flight compensation basics:
When you can't get compensation from airline?
Situations such as natural disasters, airport staff strikes and everything else that is outside of the airline’s control are called “extraordinary circumstances” and are exempt from compensation. You can't get EU flight cancellation compensation in these situations. But you should remember, that not all airport strikes are the same -- in some situations you will be entitled to compensation.
Remember - you always have a right to care.
Even in the worst cases you still have a right to care.
All passengers have a right to care.
Maybe your flight got cancelled at the very last minute. Or you were informed about the cancellation a week in advance. In both situations you have the same rights. In both situations you may be entitled to compensation.
If you are unsure whether you are eligible for compensation or not, fill in our claim form, upload your boarding pass or ticket, and we'll take it from there. If we find out that you aren’t eligible for compensation, it will cost you nothing.
Can you claim compensation for cancelled flight?
If your flight falls under the above mentioned description - yes. Then yes, you might be entitled to flight cancellation compensation, flight cancellation refund or both.
But you still have to file a claim.
If you do nothing, in 99% of situations you'll get nothing.
To learn more about the topic, you can read the regulation we're referring to, here. But be prepared that the EU Flight Compensation Regulation 261/2004 (EC 261) is a long read. Click here to see our summary of the same European flight compensation law.
This is the single most important step.
In order to get compensation you have to claim it. You need to get in touch with the airline and to request the compensation. Because, as we have already mentioned, if you do nothing, you will also get nothing. Unfourtunately, but these things aren't done automatically, even though it would make so much sense.
How to claim EU flight cancellation compensation?
You have two options.
One of the options is to contact the airline directly.
In a perfect world you would send an email or two to your airline and receive compensation soon afterwards. Unfourtunately mostly it's way more difficult. Because airlines don’t want to pay. You may get a refusal. Or, if you're lucky, they might offer you compensation in the form of vouchers or discount codes. Even though they know that compensation has to be paid to customer's bank account.
Another option - to seek legal representation.
To put it simply, ask someone more experienced to do it on your behalf. Sounds difficult and expensive? It isn't. We offer such a service. Scroll down a little bit to see how easy it is. With us, submitting an EU flight cancellation compensation claim takes less than 5 minutes. All you need is your passport or ID and one of the following -- boarding pass, flight ticket or flight confirmation.
When working with us, here is all you will have to do:
And that’s it.
You file a claim for cancelled flight. We do the rest.
If we'll need anything else, some paperwork or your signature, we'll contact you via e-mail. When we are done we’ll ask you to provide your bank account details, so we can send you your funds by bank transfer. We offer also Paypal payments.
You'll receive compensation in your bank account.
As simple as that.
Here's how it works in the EU and UK.
These guidelines are regulated by the law. If a flight is cancelled, airline should offer you a choice between two options - new flight or full refund to your bank account. You can choose either option. If only one option is offered, you may still request the other option.
Here’s in an excerpt from the Regulation.
In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8.
Right to reimbursement or re-routing
Where reference is made to this Article, passengers shall be offered the choice between: (a) - reimbursement within seven days (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity.
Re-routing in this case means a new flight.
Anyway, you should be given a choice.
Taking a refund? It must be paid within 7 days.
The amount of EU flight cancellation compensation varies.
Mostly it's based only on the distance of your flight.
However, it’s not affected by the price of the flight or airline you are flying with. For example, you can get a €250 compensation even if your flight cost only €25. And your Wizz Air flight cancellation compensation is going to be the same as your friend’s BA flight cancellation compensation. Assuming that both of you’re flying on the same route, the distance was the same, your flights got cancelled due to the same or similar reasons that are within the airline’s control and you were notified about the flight cancellation only 2 weeks or less before the scheduled date of departure.
All thanks to Europe's Flight Compensation Regulation 261/2004.
So how much exactly is your claim worth?
Mostly the answer will be one of these: €250, €400 or €600.
Here is how you can calculate it.
When your destination is within the European Union:
When your destination is outside the European Union:
The rules are the same for all passengers. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too. The latter applies also in situations when you haven't booked a separate seat for your kid.
There is one exception when it comes to compensation amounts.
The exception applies to long-haul flights of more than 3500 kilometres. These usually are at least 4-5 hours long flights. In this case, if you reach your destination with a delay between 3 - 4 hours, you will be entitled to compensation of €300. That’s in case you agree to alternative flight offered by the airline. If you take a refund - you'll be entitled to €600.
Because it makes things much easier.
Here are three of the top reasons to work with us.
First of all, it saves your time. Significantly.
In most situations, when working with us, all you have to do is to submit your flight information once and wait for the money. Just fill in our EU flight cancellation compensation form, and wait. We do the rest. No negotiations. No emails from airline. No wasted time looking for the right EU flight compensation claim form.
Only one claim form, and less than 5 minutes of your time.
Secondly, we have a simple and honest pricing.
Working with airlines is hard at the best times. Now, in the post-2020 world, it has gotten only harder. And legal services and legal consultantions are costly. Would you sooner or later decide to search for legal advice to make a flight cancellation claim against the airline, you’ll have to cover all the related expanses yourself. No matter the outcome of the legal actions. How much does it cost? It depends from a lot of factors.
At the same time, with us you pay only if we win.
Our fee is €25 + 25% of the amount of the compensation. No administration fees or tax expenses. There are no upfront fees.
Last but not least, it's zero risk for you.
It will cost you nothing, if we're unable to collect your compensation for some reason. No win, no fees.
Click here. This is our claim form.
Enter all the information asked, all of what you can find on your boarding pass and flight ticket. And we’ll get the ball rolling. When we finish the job, you’ll just tell us your bank account details. And we’ll make the money transfer.
Does that sound complicated? It isn't.
Extreme weather conditions.
Airport employee strikes or national strikes.
Or a global pandemic after all.
All kind of unexpected things happen, have happened and will happen. And there are a few things you need to remember about these kind of situations, when a flight or flights get cancelled due to unforeseen circumstances. And when it isn't your airline's fault.
The most important thing - your airline should handle this.
If it's a EU/UK flight, the rules are very specific.
According to the Regulation (EC) No 261/2004, if your flight is cancelled, the airline should offer you either a new flight or a full refund. You may choose whatever suits you the best. Every passenger has a right like this. If you choose refund, know that it should be paid within 7 days to your bank account.
It must be a choice - new flight or refund to bank account.
You don't have to accept coupons if you don't want to.
In Europe you also have a right to care. So, yes, even if your flight is cancelled due to extraordinary circumstances, you are still protected by the laws of the European Union. The laws are generally the same also in the UK and with UK airlines.
Most of the following is gonna be more relevant if you work with us. If you decide to make a claim yourself, it will depend from situation to situation, your experience with law, and also from your experience in dealing with similar matters.
Here are some of the most popular questions we're receiving.
When will you receive compensation?
It will happen as soon as the airline makes a payment.
On average it takes 2-3 months, sometimes - more.
But you can rest assured, because we do finish every case we start, and whenever there will be any news regarding your claim we will let you know. And if you'll have questions during the process, you can always contact our customer support team via e-mail or Facebook.
In what situations does it take longer?
If the case has to be taken to court, NEB or both. Because working with government and law institutions always is a time-consuming process. Usually it adds extra 2-3, sometimes 6+ months to the whole process.
Yes, we do that as well.
The whole compensation claim process usually looks like this - we first start by reaching out to an airline and initiating a negotiation process; if it doesn't work, we take a case to NEB; and the last step is court. The sooner airline agrees and makes a payment, the sooner you receive the money.
We work with following types of airlines (from around the world):
Here's a list of some of the most popular airlines that we work with. We work also with airlines not listed on this page. Just fill in our claim form and we'll get back to you. EU regulations applies to all airlines operating flights from or to Europe.
We pursue your compensation for a €25 + 25% fee.
No hidden administration fees or tax expenses. No upfront fees. For example, if we'll win a 400 EUR compensation for you, we will transfer you 275 EUR and keep 125 EUR for our services. You pay our fee only if you're receiving the EU cancelled flight compensation.
At the same time it will cost you nothing, if we're unable to collect your compensation for some reason. If, for example, the airline goes bankrupt or if it turns out you aren't entitled to it. No win, no fees.
It varies from country to country.
There is no one answer to the question how far back can you claim for flight cancellations. It depends from the local laws of the country your flight is from. But mostly it’s at least 2-3 years. What matters in this case are the aviation laws of the country you are flying from / were planning to fly from.
It’s a possibility.
As already mentioned, it will cost you nothing.
No matter the reason.
Long waiting often means that you have a right to care.
Most of the above mentioned on this page is possible thanks to the EU regulation 261/2004 / UK Regulation 261. The same regulations also give you right to care from airlines. If your flight is cancelled last-minute or heavily delayed, no matter the reason of that, you have a right to care from your airline.
Generally speaking (there are exceptions):
Contact your airline to request this.
Or, if it's impossible, pay for the services yourself and afterwards request a reimbursement. Don't go overboard by booking yourself a luxury stay, though -- most likely you won't get reimbursed for that.
Unfortunately, but flight cancellations happen more or less every day.
So even if you don’t fly too often it’s still likely that sooner or later you are going to experience flight cancellation yourself. What happens if flight is cancelled? And what should you do next? See our step-by-step guide to cancellations.
Flight cancellations happen.
It’s just how it is.
If you are already at the airport - go and talk with a representative of your airline, ask at the airport information desk or wait for the announcement. If you are still at home - stay there before you find out what’s going to happen next.
There likely will be a new flight, but it may depart only the next day. Hence it's important to contact the airline first.
Whenever there is a flight cancellation, it’s your airline’s responsibility to inform you about it. Read that email or listen to that announcement carefully, so you know what to do next. Get in touch with the airline if you aren’t sure about something.
If the flight is from or to EU or UK, you must be offered a choice between a new flight at the earliest opportunity, a new flight at a later date or a full refund. You can also claim for flight cancellation compensation, if it's airline's fault.
Things like technical problems are considered airline’s fault.
Weight all the options and make a decision.
See what exactly is your airline offering and make a choice. Choose what suites you the best.
Read more: What to do if your flight is cancelled?
Submit your claim for flight cancellation compensation now.
What else you should know:
How to get a free meal and drink? What about free hotel if it’s going to be an overnight delay? Wait for the announcement from your airline or head over to their information booth at the airport and they will help you. They should help you.
Have you ever had your flight delayed? Learn more about EU flight delay compensation, and what are your rights in these situations.
In short - mostly you have a right both to be taken to your destination and flight compensation from airline. That’s if in the end you reach your final destination 2 or more hours later than initially planned, and if it's due to airline's fault (including technical problems with airplane).
Has something like this happened to you?
Submit your claim for airline compensation now.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.