Frequently Asked Questions

Q: Am I eligible for flight compensation?

If you are flying to or from Europe* and your flight is disrupted, then chances are you are entitled to compensation of up to €600 per passenger. That’s in case your flight is:

  • delayed for more than 3 hours,
  • cancelled less than 14 days before planned departure,
  • you've been denied boarding because there are no more free seats.

It does include all situations when flight disruption is the airline’s fault. Situations such as extreme weather conditions and airport staff strikes are exempt from compensation.

Here it's also important to mention, that in some situations airline staff strikes aren't considered extraordinary circumstances and they aren't exempt from compensation. This applies to so called wildcat strikes or simply cat strikes, when workers suddenly stop working because they don't agree with their employer (airline) about something.

If you are still unsure whether you are eligible for compensation or not, fill in our claim form, upload your boarding pass or ticket, and we'll take it from there.

Don’t worry, if we find out that you aren’t eligible for compensation, it will cost you nothing.

To learn more about the topic, you can read EU flight compensation regulation 261/2004 (EC 261). But be prepared that it’s gonna be a long read. And not an easy one.

* In this case, Europe means all EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Q: Airline did take me to my destination. Can I still get compensated?

If you arrived later than planned, then, yes, in many situations you may still get compensated.

Depending on the distance of your flight, up to €600 compensation per passenger can be received.

Q: Airline cancelled my flight and refunded my money. Can I still get a flight cancellation compensation?

As long as you haven't been notified by the airline at least 14 days in advance and your flight falls under the EC 261, the answer is yes - you can receive both flight cancellation compensation and refund.

Q: How much can I claim?

The exact amount of compensation varies. Mostly it’s one of these: €250, €400 or €600.

That’s depending on the distance of your flight and occasionally some other factors.

These amounts are per passenger. So if you were a family of three traveling together each one of you are entitled to the same amount.

Q: What does Refundor do?

At Refundor we help you get compensation for your bad flights, pursuing legal action if necessary.

Not that many people know about their rights and that you can get a flight delay compensation or compensation for cancelled flight. Those who know however often still fail to get compensated when contacting the airline directly.

That’s where we come into the picture. If you decide to work with us, we will submit your claim to the airline and handle the entire process of negotiations. So you don’t have to do anything. At the end of the process we’ll ask you to provide your bank account details, so we can send you your funds by bank transfer.

Q: How long does it take?

It may take a while, in some cases even 2-3 months. But you can rest assured, because we do finish every case we start and whenever there will be any news regarding your claim we will let you know.

Why does it take so long? A short answer would be - because no one has told airlines how quickly they should respond to such a claim. So, yes, it may take a while. Depending on what time of year it is, which airline you're claiming compensation from and, of course, the number of other people doing the same at the same time.

Speaking of the factors we can control, to achieve the best and fastest results at Refundor we use computer system that allows us to automate one big part of the process. Meaning that your claim can be sent to the airline much faster than if the whole process would be done by a human.

Q: What’s necessary to submit a claim?

Your boarding pass or flight ticket, a short, one-sentence explanation of what happened. And that’s it.

Click here, enter all the information asked, all of what you can find on your boarding pass and flight ticket. And tell us your full name and email address, so we can get in touch with you, when we’ll be ready to send you your funds.

In some situations we may ask you to send us a copy of your passport or ID. Please, check your email once in a while, so you don’t miss our message.

Q: How much does it cost?

We pursue your compensation for a 25% + €25 fee.

No hidden administration fees or tax expenses. No upfront fees.

For example, if we will win a 400 EUR compensation for you, we will transfer you 275 EUR and keep 125 EUR for our services.

At the same time it will cost you nothing, if we're unable to collect your compensation for some reason. No win, no fees. Sounds fair?

Q: What if you can’t get my compensation?

It’s a possibility.

As already mentioned, it will cost you nothing. No matter the reason.