EU Flight Compensation: Frequently Asked Questions

Q: Are you eligible for EU flight compensation?

If there are problems with your European flight - you might be.

If you are flying to or from Europe* and your flight is delayed, cancelled or you have to change flights, then it's highly likely that you are entitled to EU flight compensation up to €600 per passenger.

If you're a family of four - up to €2400 (€600 x 4).

That’s in case if your flight is:

  • delayed for more than 3 hours,
  • cancelled less than 14 days before departure,
  • you've been denied boarding because of overbooking.

It must be your airline's fault (that includes technical problems).

Flight compensations - Rules - ENG

The same applies to charter airlines and charter flights.

In many situations it applies also to non-EU airlines.

It doesn't matter if you're a European or not.

If you have any doubts, just fill in our claim form.

And we'll take it from there.

If we can't get your compensation, it will cost you nothing.

Learn more:

Q: Does it apply also to UK flights after Brexit?

Yes, most of this applies also to UK flights and UK airlines.

The UK Government has written Regulation 261 into UK law.

This new law is often called Regulation UK261. For most part rules are the same, and even the compensation amounts are the same. We work also with UK flight delay compensation / flight cancellation compensation / denied boarding compensation claims.

Q: Does it apply also to non-EU airlines?

It depends from where you are flying.

If your flight is with a non-EU airline, the regulation 261/2004 (EC 261) applies only to flights departing from Europe. If your flight is with a EU airline, it applies to all flights to and from Europe.

Q: Airline did take you to your destination. Can you still get compensated?

If you arrived later than planned, then, yes.

In many situations you may still get compensated.

Depending on the distance of your flight, you may receive up to €600 per passenger.

Q: Airline cancelled your flight and refunded your money. Can you still get a flight cancellation compensation?

In many situations it will be yes.

As long as you haven't been notified by the airline at least 14 days in advance and your flight falls under the EC 261 (see the rules above), the answer will be yes - because in the EU you can receive both flight cancellation compensation and refund.

Unless your flight is cancelled more than 2 weeks before the trip.

But even then you can get at least a full refund.

Even if the flight is cancelled due to extraordinary circumstances.

In both situations you don't have to accept coupons, if you want cash.

Q: Airline gave you a free hotel room and took you to your destination. Can you still get compensated?

Yes, you can.

Because that's your airline's responsibility. To take care of you.

In Europe you have the right to care.

No matter the circumstances.

And if you're eligible to compensation, you can still get acompensation.

Q: What if you don't want coupons? Can you get cash?

Airline compensation and refunds have to be paid in cash or by bank transfer.


No matter the reason of the disruption.

Even if the flight is cancelled due to extraordinary circumstances.

Even then you should get a full refund in cash or by bank transfer.

Q: How much can you claim?

The exact amount of compensation varies.

The longer the flight, the bigger the compensation.

When destination is within the EU:

  • €250 - if the distance of your flight is up to 1500 kilometres (usually 1-2 hour long flights).
  • €400 - if the distance of your flight is more than 1500 kilometres.

When your destination is outside the EU:

  • €250 - if the distance of your flight is up to 1500 kilometres.
  • €400 - if the distance of your flight is between 1500 - 3500 kilometres.
  • €600 - if the distance of your flight is more than 3500 kilometres.

Exception. When the distance is 3500 kilometres or more and you reach your destination with a delay between 3 - 4 hours, you are entitled to compensation of €300, not €600.

These amounts are per passenger. So if you were a family of four travelling together each one of you are entitled to the same amount. If you're flying with a baby, remember, that that includes also infants. Yes - if something goes wrong, your under 2 years old will be eligible to compensation same like you.

Price of your ticket doesn't matter, and you don't need a travel insurance.

Q: What does Refundor do?

We can help you to get your compensation easier.

If you don't want to do it on your own. If you would prefer to make things easier, to avoid all that stress of communication with airline representatives, to have a better chance of success - let's work together. Let us be your legal representatives.

We'll deal with all of that on your behalf.

We'll submit your claim to the airline.

We'll handle the entire process of negotiations.

So you don’t have to do anything.

Q: How long does it take?

In most situations it takes between 2 to 3 months.

Why does it take so long? Because there are no strict regulations regarding that. No one has told airlines how quickly they should respond to such claims. There are only recommendations, that it should be done within 2 months. Then there are also airlines that deal with these things faster, and others with whom it takes longer.

If we have to involve National Enforcement Bodies, it usually takes extra 2 to 3 months. If the airline isn't cooperating, and the case has to be taken to court it may end up taking a year or two as well. So, yes, it takes a while.

Speaking of the factors we can control, to achieve the best results at Refundor we use a computer system that allows us to automate many processes. Meaning that your claim can be sent to airline much faster than if the whole process would be handled by a human.

Q: What’s necessary to submit a claim?

You'll need a boarding pass or ticket and your passport or ID.

Fill out a single form and you're done.

Click here, enter all the information asked, all of what you can find on your boarding pass and flight ticket. Write your full name and email address, so we can get in touch with you, when we’ll be ready to send you your funds.

Q: How much does it cost?

We pursue your compensation for a 25% + €25 fee.

No hidden administration fees or tax expenses. No upfront fees.

It will cost you nothing, if we're unable to collect your compensation for some reason. No win, no fees. For example, if we get a €400 compensation for you, we'll transfer you €275 and keep €125 for our services. At the same time you'll pay nothing, if we can't get your compensation.

Q: What if you can’t get my compensation?

It may happen.

In this case, as already mentioned, it will cost you nothing.

No matter the reason.

* By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.