EU Flight Compensation: Frequently Asked Questions

Q: Are you eligible for flight compensation?

If you are flying to or from Europe* and your flight is disrupted, then it's highly likely that you are you are entitled to flight compensation up to €600 per passenger.

If you're a family of four - up to €2400 (€600 x 4).

That’s in case if your flight is:

It must be your airline's fault.

Situations such as extreme weather conditions and airport staff strikes are exempt from compensation. Mostly you can't get compensation in these situations.

Flight compensations - Rules - ENG

This applies to most flights to and from Europe.

The same applies to charter airlines and charter flights.

In many situations it applies also to non-EU airlines.

It doesn't matter if you're a European or not.

If you have any doubts, just fill in our claim form.

And we'll take it from there.

If we find out that you aren’t eligible for compensation, it will cost you nothing.

To learn more about the topic, you can read EU flight compensation regulation 261/2004 (EC 261). But be prepared that it’s gonna be a long read. And not an easy one.

* In this case, Europe means all EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Q: Airline did take you to your destination. Can you still get compensated?

If you arrived later than planned, then, yes.

In many situations you may still get compensated.

Depending on the distance of your flight and occasionally some other factors, you may be receiving a compensation up to €600 per passenger.

Q: Airline cancelled your flight and refunded your money. Can you still get a flight cancellation compensation?

In many situations it will be yes.

As long as you haven't been notified by the airline at least 14 days in advance and your flight falls under the EC 261 (see the rules above), the answer will be yes - because you can receive both flight cancellation compensation and refund.

The situation is different if your flight is cancelled more than 2 weeks before the trip. But even then you can get at least a full refund.

In both situations you don't have to accept coupons, if you want cash.

Q: Airline gave you a free hotel room and took you to your destination. Can you still get compensated?

Yes, you can.

Because that's your airline's responsibility. To take care of you.

In Europe you have the right to care.

No matter the circumstances.

And if you're eligible to compensation, you can still get acompensation.

Q: What if you don't want coupons? Can you get cash?

Airline compensation and refunds have to be paid in cash or by bank transfer.


No matter the reason of the disruption.

Even in the case of flight cancellations due to extraordinary circumstances. Even then you have the right to get a full refund in cash or by bank transfer.

Q: How much can you claim?

The exact amount of compensation varies.

Mostly it’s one of these: €250, €400 or €600.

That’s depending on the distance of your flight and occasionally some other factors.

These amounts are per passenger. So if you were a family of four travelling together each one of you are entitled to the same amount. If you're flying with a baby, remember, that that includes also infants. Yes - if something goes wrong, your under 2 years old will be eligible to compensation same like you.

Q: What does Refundor do?

We help our customers to get flight compensation.

If you don't want to do it on your own, if you want to take the easiest path - let's work together. And we'll be your legal representative.

We will deal with the airline on your behalf.

Not that many people know about their rights and that you can get a flight delay compensation, denied boarding compensation or compensation for cancelled flight. Those who know however often still fail to get compensated when contacting the airline directly.

That’s where we come into the picture.

If you decide to work with us, we will submit your claim to the airline and handle the entire process of negotiations. So you don’t have to do anything. At the end of the process we’ll ask you to provide your bank account details, so we can send you your funds by bank transfer.

Q: How long does it take?

It may take a while, in some cases even 2-3 months.

But you can rest assured, because we do finish every case we start and whenever there will be any news regarding your claim we will let you know.

Why does it take so long?

Because there are no strict regulations regarding that.

No one has told airlines how quickly they should respond to such a claim. There are only recommendations, that it should be done within 2 months.

So, yes, it may take a while.

Speaking of the factors we can control, to achieve the best and fastest results at Refundor we use computer system that allows us to automate one big part of the process. Meaning that your claim can be sent to the airline much faster than if the whole process would be done by a human.

Q: What’s necessary to submit a claim?

Your boarding pass or flight ticket and your passport or ID.

Fill in a form and you're done.

Click here, enter all the information asked, all of what you can find on your boarding pass and flight ticket. And tell us your full name and email address, so we can get in touch with you, when we’ll be ready to send you your funds.

We may ask you to send us a copy of your passport or ID.

Please, check your email once in a while, so you don’t miss our message.

Q: How much does it cost?

We pursue your compensation for a 25% + €25 fee.

No hidden administration fees or tax expenses. No upfront fees.

For example, if we will win a €400 compensation for you, we will transfer you €275 and keep €125 for our services.

At the same time it will cost you nothing, if we're unable to collect your compensation for some reason. No win, no fees. Sounds fair?

Q: What if you can’t get my compensation?

It’s a possibility.

We can't promise you that we will get your compensation in 100% of the cases.

As already mentioned, it will cost you nothing. No matter the reason.