Wizz Air: Compensation for delayed flight, cancellation, denied boarding
How to claim Wizz Air compensation online?
When it comes to flight delays and flight cancellations Wizz Air shares the same responsibilities as other airlines operating in the EU. But means that under the same circumstances your Wizz Air flight delay compensation is going to be the same as your friend's British Airways compensation.
Yes, cheap flights doesn’t mean that you’re less protected.
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 6 main topics that we will focus on:
1. What to do if your Wizz Air flight is delayed?
2. What to do if your Wizz Air flight is cancelled?
3. How to claim Wizz Air flight delay compensation?
4. How to claim Wizz Air flight cancellation compensation?
5. How to claim Wizz Air denied boarding compensation?
6. Connecting flights with Wizz Air
1. What to do if your flight is DELAYED?
First of fall, don’t stress over it. Flight delays happen every day.
Follow the information regarding your flight and think if there are any other flights (or plans in general), that this flight delay is going to affect. If you have another flight, most probably you'll have to deal with all the consequences yourself. Because Wizz Air doesn't sell connecting flights.
If you have travel insurance you may want to contact them.
You may as well decide not to wait, but book another flight.
If there is no other flight or anything, just wait for more information.
And follow your Wizz Air flight status. Either by occasionally checking flight information displays at the airport or by checking the information about departures on the website of the airport. You can also contact airport staff to ask them if they have any more information regarding your flight.
Can you check in later?
If the check in has already started, you shouldn't wait.
Go and check in now. To avoid possible problems later. And proceed through airport security. You'll fill in a Wizz Air compensation form later (if it's a 3+ hour delay). More about Wizz Air flight delay compensation rules further below.
If you are still at home, don’t stay there for too long.
Unless it's a very long delay.
- 3 hour delay
If you are at the airport and if your Wizz Air flight has been delayed for more than 3 hours, according to EU regulations, the airline must provide you with free meal and drink plus two free phone calls, e-mails or faxes.
Mostly it's provided in a form of coupons.
- Long delay
Sometimes delays are longer than 3 hours.
According to EU regulations, when your flight is delayed and you will have to wait overnight, the airline must provide you with free hotel accommodation and transport to and from it, plus meals and drinks. It's called the right to care.
No matter the reason of the delay you are entitled to this type of care by Wizz Air. Apart from that the airline still have an obligation to get you to your destination.
It applies to all your Wizz Air flights, to all Wizz Air delays.
1.1 If it's fault of Wizz Air
If it’s Wizz Air's fault that your flight is delayed for more than 3 hours, you may as well get flight delay compensation up to €600 per passenger.
The longer your journey, the more you can claim.
File a compensation claim now!
1.2 Why do flights get delayed?
Few of the most popular reasons include:
Technical problems. Aircraft technical problems mostly are considered airline’s fault. If your flight gets delayed because of that, you may be entitled to flight delay compensation up to €600 per passenger.
Staff strikes. Not all airport strikes are seen as equal, though. Airline staff strikes often are considered airline’s fault, and you might be entitled to compensation.
Extreme weather conditions. Mostly considered as extraordinary circumstances or something out of the airline's control. Can you get a flight delay compensation in such case? No, it's one of the situations when you won't be entitled to Wizz Air flight delay compensation.
Here are more reasons why flights get delayed.
2. What to do if your flight is CANCELLED?
Your Wizz Air flight is cancelled.
What should you do next? What are your rights in situations like these? Could you be entitled to Wizz Air flight cancellation compensation?
2.1 If you are at home
Wait for the announcement from Wizz Air.
They will offer you a new flight to your destination with them or with another airline (at no extra cost), or a full refund. Even when the flight is cancelled due to extraordinary circumstances. Even then you can get a full refund, if you choose so.
If you're notified of the flight cancellation less than 14 days in advance, you may as well get flight cancellation compensation up to €600 per passenger. What’s important - an infant is entitled to flight cancellation compensation same like adults. So, if there were, let’s say, three of you travelling together, you may receive up to €1800.
That’s in case it’s the Wizz Air’s fault that the flight was cancelled.
It applies to all your Wizz Air flights to, from or within Europe.
And, yes, you can get both - a new flight to your destination or full refund and a flight cancellation compensation up to €600.
2.2 If you are at the airport
Again, wait for the following announcement. It will come.
Is there another flight you may miss now?
If you have another flight, that now you’re going to miss, it’s time to think about what you’re going to do about it. Wizz Air doesn't sell connecting flights, so most probably it’s gonna be your responsibility to deal with all the consequences. If you have travel insurance you may want to call them now to ask what to do next.
If you haven't checked in yet, don't do it.
If you have checked in, just wait for more information. Don't forget about your luggage if you have it checked in for the flight. You'll have to pick it up yourself and possibly check in once again. Don't forget to submit a claim for Wizz Air flight cancellation compensation later.
- 3 hour delay
Let’s assume, that Wizzair has contacted you and offered another flight a few hours later, and you’ve agreed to take the offer.
If you have to wait for 3 or more hours, mostly Wizz Air still has to take care of you and other passengers by providing you with free meal and drink plus two free phone calls, e-mails or faxes. Mostly in a form of vouchers.
- Overnight delay
In case of an overnight delay, when the new flight is departing only on the next day, Wizz Air has to provid you with free accommodation, transport to and from hotel, plus meals and drinks.
If you are at the airport, no matter the cause of the cancellation you are entitled to this type of care by Wizz Air.
Apart from that Wizz Air still has an obligation to get you to destination or give you a full refund.
2.3 If it's fault of Wizz Air
If it’s the Wizz Air’s fault that the flight was cancelled, and you are notified less than 14 days before departure, you may still be entitled to flight cancellation compensation up to €600.
It applies to all your Wizz Air flights to, from or within Europe.
And, yes, you can get both - a new flight or refund and a compensation.
2.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
3. How to claim Wizz Air flight delay compensation?
Your flight was heavily delayed. It was Wizz Air's fault.
Now you are entitled to flight delay compensation.
How to make a claim for Wizz Air flight delay compensation?
One of the options is to contact Wizz Air directly. Contact the airline. File a claim. Submit all the information they are asking for. Be prepared that it may not be an easy communication. Be persistent.
If at some moment you'll need legal advice, contact us!
Another option - ask someone more experienced (e.g. Refundor) to do it on your behalf. Or in other words, to seek legal representation. We can help you to get your Wizz Air compensation easier and faster.
Sounds difficult and probably expensive? It isn’t.
If you decide to work with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
And that’s it.
Plus we’re giving you a guarantee, that if for whatever reason we can’t get your Wizz Air flight delay compensation, it will cost you nothing. Not a single euro. But if we succeed, it will cost you only €25 + 25% of the amount of the compensation.
And again - that’s it. No hidden fees.
Learn more about EU flight delay compensation.
- How long does it take until you get your money?
Usually 2-3 months.
Sometimes longer if, for example, we need to go to court to fight for your Wizz Air delayed flight compensation.
- How far back can you claim for flight delay compensation?
It depends from country to country. Mostly at least 2-3 years.
- Does it apply only to citizens of the European Union?
No, you don't have to be European.
You don’t have to be European to be entitled to EU flight delay compensation.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
3.1 How much can you claim?
The exact amount of flight delay compensation varies and is based on the distance of your flight and occasionally some other factors.
But mostly your Wizz Air compensation will be 250, 400 or 600 euro.
The rules are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full compensation too.
As per the EU rules, your Wizz Air delay compensation has to be paid in cash or by bank transfer, not in coupons, Wizz Air credit or vouchers.
4. How to claim Wizz Air flight cancellation compensation?
Your Wizz Air flight was cancelled. How to claim for flight compensation?
Same like before, you can either try and contact Wizz Air on your own. Or you go for the hassle-free option and let us to do it on your behalf. We can help you to get your Wizz Air flight cancellation compensation easier and faster.
When you choose the latter, all you will have to do is:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
And... wait for the money to be transferred to your bank account some 3 months later.
If we are successful, we’ll take €25 + 25% of the total compensation amount as a service fee and transfer the rest to you. If we aren’t successful, it will cost you nothing. Not a single cent. So, when in doubts about your Wizz Air cancellation, file the claim anyway. You have nothing to lose.
Learn more about EU flight cancellation compensation.
- How long does it take until you get your money?
Usually 2-3 months. Sometimes longer if, for example, we need to go to court.
- How far back can you claim for flight cancellation compensation?
It depends from country to country.
Mostly it's at least 2-3 years.
- Does it apply only to citizens of the European Union?
No, you don't have to be European.
You don’t have to be a citizen of the European Union to be entitled to EU flight cancellation compensation. The rules are the same also for tourists.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
4.1 How much can you claim?
The exact amount of your Wizz Air refund will vary and is based on the distance of your flight and occasionally some other factors.
But mostly it’s either 250, 400 or 600 euro.
- €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
- €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
- €600 - more than 3500 kilometres (mostly 5+ hour flights).
The rules are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
5. Wizz Air denied boarding compensation
All in all, rules are the same.
1. It applies to all Wizz Air flights to, from or within Europe.
2. You don’t have to be European to be entitled to European denied boarding compensation. The rules are the same also for tourists.
3. The amount of compensation also is the same - up to €600 per passenger.
4. And you can get both - a new flight or full refund and a compensation.
What matters here is that it applies only to overbookings. In other words - only to situations when you are denied boarding because there are no more free seats. Not because you didn’t have a valid visa or there were any other issues with your travel documents or something else.
And it should also be an involuntary denied boarding.
You can’t agree to voluntarily give up your seat, take a compensation from the airline and then try to claim another compensation. Well, you can try, but if you do, you will most probably have to give back compensation you have already received, in case of a positive result.
Don't forget! When something like this happens, make sure to ask the Wizzair staff or Wizz Air customer service representatives about all the options and what should you do next. Because they still should take you to your destination.
Learn more about EU denied boarding compensation.
6. Connecting flights with Wizz Air
Unlike Ryanair Wizz Air doesn’t sell connecting flight tickets.
Wizzair sells only direct flights.
If you want to buy a connecting flight with Wizz Air, you’ll have to buy two or more separate tickets. This will be a so called self transfer flight which won’t be protected by the airline. To put it simply - in this case, if your first flight is delayed or cancelled and thus you don’t make it in time for your next flight, airline won’t provide you with a new ticket. And you’ll have to deal with that yourself. Your travel insurance may come in handy.
Learn more about it by reading our guide to connecting flights.
At the same time, if any of your Wizzair flights is delayed for 3+ hours or cancelled at the last-minute (less than 2 weeks before the scheduled time of departure), you may get flight compensation up to €600 per passenger.
But at first you’ll have to deal with the situation yourself.
Because these things take time.
So don't expect your Wizz Air flight compensation to arrive in your bank account earlier than some 2-3 months after you have filed a claim.
6.1 Third parties selling connecting flights
There are companies selling these self tranfer flights.
Note that most of them are putting all the responsibility on you in case one of the flights is delayed or cancelled, and you can’t make it anymore.
A safer option is to buy connecting flights with kiwi.com.
Because when you buy a connecting flight with Kiwi, it’s protected by Kiwi. And Kiwi is responsible for the mishaps, but not Wizzair. That's why it's one of the best options for connecting flights with low cost airlines.
Kiwi Guarantee protects its customers from flight delays, flight cancellations and schedule changes. If you have booked a trip with Kiwi, and the trip has been affected, you must contact Kiwi within 24 hours, otherwise the Kiwi Guarantee may be cancelled.
Learn more about Kiwi Guarantee on kiwi.com!
About Wizz Air
Wizz Air is a European low-cost airline, with its headquarters in Budapest, Hungary. It was established in September 2003. At first Wizz Air used to fly mostly in Eastern Europe, but now they are expanding and adding new destinations every so often.
As of June 2018 Wizzair's fleet has reached 100 aircrafts.
Its fleet consists of the Airbus A320 family jets - Airbus A320-200, Airbus A320neo, Airbus A321-200, and Airbus A321neo.
Website: wizzair.com.
Wizz Air call center: see call centre numbers here.
Wizz Air destinations
Wizz Air is one of the most popular budget airlines in Europe.
Wizz Air is flying to 141 destinations in 44 countries in Europe, Middle East and North Africa.
Wizz Air is flying to:
A
Albania (Tirana), Austria (Vienna), Azerbaijan (Baku),
B
Belgium (Brussels), Bosnia and Herzegovina (Sarajevo, Tuzla), Bulgaria (Bourgas, Sofia, Varna),
C
Croatia (Osijek, Split), Cyprus (Larnaca), Chezh Republic (Brno, Prague),
D
Denmark (Billund, Copenhagen),
E
Estonia (Tallinn),
F
Finland (Turku), France (Basel-Mulhouse-Freiburg, Bordeaux, Grenoble, Lyon, Nice, Paris),
G
Georgia (Kutaisi), Germany (Berlin, Bremen, Cologne, Dortmund, Frankfurt, Friedrichshafen, Hamburg, Hanover, Karlsruhe/Baden-Baden, Leipzig, Memmingen/Munich West, Nuremberg), Greece (Athens, Corfu, Heraklion, Rhodes, Thessaloniki, Zakynthos),
H
Hungary (Budapest, Debrecen),
I
Iceland (Reykjavik), Israel (Eilat, Tel-Aviv), Italy (Alghero (Sardinia), Bari, Bologna, Catania, Lamezia Terme, Milan, Naples, Perugia, Pescara, Pisa, Rome, Turin, Venice Treviso, Verona),
K
Kazakhstan (Nur-Sultan), Kosovo (Pristina),
L
Latvia (Riga), Lithuania (Kaunas, Palanga, Vilnius),
M
Macedonia (Ohrid, Skopje), Malta (Malta), Moldova (Chisinau), Montenegro (Podgorica), Morocco (Agadir, Marrakesh),
N
Netherlands (Eindhoven, Groningen, Maastricht), Norway (Alesund, Bergen, Bodø, Haugesund, Molde, Oslo, Oslo Sandefjord Torp, Stavanger, Tromso, Trondheim),
P
Poland (Gdansk, Katowice, Kraków, Lublin, Olsztyn-Mazury /Szymany, Poznan, Szczecin, Warsaw, Wroclaw), Portugal (Faro, Lisbon, Porto),
R
Romania (Bucharest, Cluj-Napoca, Constanta, Craiova, Iasi, Satu Mare, Sibiu, Suceava, Timisoara, Tirgu Mures), Russia (Moscow, Saint Petersburg),
S
Serbia (Belgrade, Niš), Slovakia (Bratislava, Kosice, Poprad-Tatry), Slovenia (Ljubljana), Spain (Alicante, Barcelona, Castellón, Fuerteventura, Ibiza, Lanzarote, Madrid, Malaga, Palma de Mallorca, Santander, Tenerife, Valencia, Zaragoza), Sweden (Gothenburg, Malmo, Stockholm, Vaxjo), Switzerland (Basel-Mulhouse-Freiburg, Geneva),
U
Ukraine (Kharkiv, Kyiv, Lviv), UAE (Dubai), UK (Aberdeen, Belfast, Birmingham, Bristol, Doncaster, Glasgow, Liverpool, London).
Wizz Air Luggage Allowance
Wizz Air hand luggage allowance has changed a few times recently.
Wizz Air baggage allowance, as of November 2018:
“From 1 November 2018, all passengers will be entitled to bring one free carry-on bag up to a size of 40 x 30 x 20 cm onboard to be placed under the seat in front of you.
Passengers who have purchased WIZZ Priority will be permitted to bring an extra trolley bag of maximum size 55 x 40 x 23 cm.
Additionally, Wizz Air is introducing a new type of checked-in bag with a 10 kg allowance, besides the available 20 and 32 kg options.”
— Source: wizzair.com.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your flight with Wizz Air is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!