Qatar Airways: Compensation for delayed flight, cancellation, denied boarding

How to claim Qatar Airways flight compensation online?

What are your rights when your Qatar Airways flight is delayed or cancelled? What if you have been denied boarding due to overbooking? In short — if any of this has happened recently or during the last 3 years, you might be owed up to €600 by Qatar Airways.

How to claim Qatar Airways compensation for delayed flight?

How to claim Qatar Airways flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Here are 6 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Qatar Airways flight delay compensation?

4. How to claim Qatar Airways flight cancellation compensation?

5. How to claim Qatar Airways denied boarding compensation?

6. Connecting flights with Qatar Airways

Qatar Airways airplane

1. What to do if your flight is DELAYED?

What does it mean for you?

What should you do if your Qatar Airways flight is delayed?

1.1 If you are still at home

If you haven’t yet left home or hotel, don’t do it.

First of all, check your flight status online, to find out, if possible, how serious is the delay. Go to the website of the airport you are flying from or use Qatar Airways flight checker. Alternatively you can use sites like Flightstats. Next, contact Qatar Airways or airport call center to find out if the check in is happening as planned or is it postponed as well. This way you will know if to wait or proceed to the airport as planned.

If check in is postponed, better stay at home or hotel.

If check in is not postponed, go to the airport now.

Do you have another flight today?

If it’s a connecting flight with Qatar Airways, you can relax.

Because Qatar Airways is a full service airline offering protected connecting flights. What it means for you is that you are protected against flight problems. If you will miss a connecting flight Qatar Airways will put you on another flight completely for free. If it’s a long delay and it’s airlines fault, you will also be entitled to compensation.

If it is a self transfer flight (booked separately) — it is your responsibility. If you will miss it, it will be your responsibility to get yourself a new flight to your destination.

1.2 If you are already at the airport

Go and see if check desk is open already (even if you don’t need it).

If check in hasn’t started, try to find out if it is postponed.

If the check has already started, go and check in, and proceed to your gate as you would normally do. Check flight information screens once in a while to see what is happening with your flight. Be prepared that gate and departure time may change after some time. It may end up to be an even longer delay.

If it's a 3+ hour delay, you may be entitled to compensation. To get the money you'll have to fill in Qatar Airways compensation claim form, on your own or via a compensation company.

If check in is postponed, for now just wait.

It’s better to wait even if you have already checked in via app or website. Why? Because you don’t know what is going to happen with your flight. It may get cancelled as well.

Clock on the wall

- 3 hour flight delay

Qatar Airways is not a European airline.

But it doesn’t mean that you aren't protected.

When your flight is departing from Europe, you are still under the EU protection. If your Qatar Airways flight is late and you have to wait at the airport 3 or more hours extra, you should be provided with two free phone calls, e-mails or faxes and with a free meal and drink.

It is Qatar Airways responsibility to provide all of this.

Flying with EU airlines you are even more protected.

All thanks to Europe's Flight Compensation Regulation EC 261/2004.

If it hasn’t been provided, contact Qatar Airways.

- Long delay (Overnight delay)

What if you have to wait longer than a few hours?

Will you have to stay at the airport overnight? No, you will not.

Because Qatar Airways will provide you with free hotel accommodation.

If you have to wait, your airline must take care of you. It doesn’t matter if you have a travel insurance or not, or how much does your ticket cost. All passengers have the right to care. Since Qatar Airways is not a European airline, these rules apply only to their flights departing from the countries of the EU and elsewhere where the above mentioned regulation is in effect, but not from other countries.

1.3 If it's fault of Qatar Airways

You might be entitled to EU flight delay compensation.

Yes, if it is Qatar Airways fault you may as well receive compensation.

For example, nationwide strikes and political instability aren’t considered airlines responsibility, at the same time technical problems mostly are considered airline’s fault.

All you have to do is file a claim — to ask for the money.

If you file a claim, you may be receiving up to €600. That is true in most cases when you reach your destination 3 or more hours later than planned. If it is a shorter flight delay, for example, a 2 hour flight delay, then you have to look a bit deeper. You may or may not be entitled to Qatar Airways delay compensation if delay is shorter than 3 hours.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Qatar Airways airplane in the air

2. What to do if your flight is CANCELLED?

What does it mean for you?

What should you do if your Qatar Airways flight is cancelled?

2.1 If you are still at home

Most likely you have received an e-mail from Qatar Airways.

First of all, read that message carefully. Because this is where most likely you will find the answer to most important questions right now — what should you do now? In most situations you will be given a choice between a new flight and refund.

That’s right — you can also get a full refund.

If a flight is cancelled, you can always ask for a full refund.

Even if the flight is cancelled due to extraordinary circumstances.

If you plan to take money, remember that your Qatar Airways refund must be paid in cash or by bank transfer, not in coupons, miles or discount codes. That is, if the flight was from Europe. For the rest of the situations you must refer to Qatar Airways cancellation policy.

If you haven’t received any e-mail, contact the airline yourself.

Most likely you will be offered a new flight or refund.

If it is their fault, they may also owe you a compensation.

More on that further below.

2.2 If you are already at the airport

Have you gone through airport security?

If you have — keep following your Qatar Airways flight status online or on information screens. If you are travelling with hand luggage only, and if it is possible, go back to the landside of the airport. Your flight is cancelled, but that means that there will be a new flight, and you will have to check in once again. If you have checked luggage, wait for a while. You will have to collect it first.

If you have not — don’t do it for now.

Because you may not fly anywhere today.

Even if the situation will be solved very quickly, and the airline will offer you a new flight, it might be a flight 12 or 24 hours later. Anyway, you will also have to check in for that flight first before going through airport security. At first you can either just wait or contact your airline for more information.

Do you have another flight today?

If it’s a connecting flight with Qatar Airways, you can relax.

Qatar Airways is selling only protected connecting flights. If you will miss your next flight due to Qatar Airways fault, they will put you on another flight completely for free. All you will have to do is contact Qatar Airways ground stuff at the airport.

If it is a self transfer flight — it is your responsibility.

A red alarm clock

- 3 hour flight delay

Qatar Airways is not a European airline.

But it doesn’t mean that you aren't protected.

When you are flying from Europe, you are still under the EU protection. If your Qatar Airways flight is late and you have to wait at the airport 3 or more hours extra, you should be provided with two free phone calls, e-mails or faxes and with a free meal and drink.

It is Qatar Airways responsibility to provide all of this.

Flying with EU airlines you are even more protected.

All thanks to Europe's Flight Compensation Regulation EC 261/2004.

If it hasn’t been provided, contact Qatar Airways.

- Long delay (Overnight delay)

What if the new flight is happening only tomorrow?

Does it mean you will have to stay at the airport overnight?

No, you will not. Because in this case, if the flight is from Europe, Qatar Airways will provide you with free hotel accommodation.

All passengers have the right to care, but since Qatar Airways is not a European airline, these rules apply only to their flights departing from the countries of the EU and elsewhere where the above mentioned regulation is in effect.

2.3 If it's fault of Qatar Airways

What if this cancellation is due to Qatar Airways fault?

You might be entitled to EU flight cancellation compensation.

If you file a claim, you may be receiving up to €600.

The amount of your Qatar Airways compensation isn't affected by the price of your ticket, but only by the total flight distance. You may get 600 euro even if you paid only 200 euro.

Have you ever experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

How to claim compensation

3. How to claim Qatar Airways flight delay compensation?

Let’s assume that your Qatar Airways flight was delayed.

It was a rather long flight delay, and you reached your final destination more than 3 hours later than planned. It was due to your airline’s fault, as it turned out, and that means that now you are entitled to EU flight delay compensation up to €600.

How to claim this compensation?

There are two best options:

1. You can do it all on your own. Go to the website of Qatar Airways. Find Qatar Airways delay compensation form. Fill in the form, upload documents, wait and hope for the best. Be prepared that airlines use different methods to avoid paying EU flight compensation.

Contact us, if you will need legal advice.

2. You can also take the easiest path — register a claim online with us. Let us be your legal representatives. Let us lead the negotiations and do all the legal actions regarding your Qatar Airways compensation claim. We will help you to get your Qatar Airways flight delay compensation much easier.

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

Now you can relax. We will do the rest.

We ask for no upfront fees, and you will pay nothing if it turns out that you aren’t entitled to Qatar Airways compensation for delayed flight after all. No win, no fees, as we say. If we are successful, however, we will take only €25 + 25% of the amount of the compensation, and transfer you the rest.

Learn more about EU flight delay compensation.

- How long does it take?

How soon will you receive money in your account?

On average it takes around 2-3 months.

In most situations it takes more time if the airline refuses claim, and we have to contact the competent National Enforcement Body or if we need to take case to the court. If you do it on your own, the process is more or less the same, but then it depends from your experience in these kind of negotiations.

- How far back can you claim flight delay compensation?

Mostly it’s 2-3 years, but it depends from country to country.

It depends from the local laws of the country your flight is from.

Don’t wait and submit a Qatar Airways flight delay claim form (directly or via legal representative) as soon as possible. So you simply don’t forget about it, and also to make the whole process easier. This simple rule applies to all Qatar Airways delays.

- Does it apply only to citizens of the European Union?

It applies to all paying Qatar Airways passengers.

No matter the nationality and age (it applies to infants as well). You don't have to be European, to receive EU flight delay compensation from Qatar Airways.

- What about codeshare flights?

What if you were on a codeshare flight?

What if you bought a ticket from Qatar Airways, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?

Which airline is going to pay the compensation?

The airline operating the flight is gonna be responsible.

If it was British Airways flight, they will be held responsible.

3.1 How much can you claim?

In most situations you can claim 250, 400 or 600 euro.

The longer the flight, the bigger will be compensation.

In the EU compensation amounts are fixed.

They are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old child can receive full flight compensation, too.

How much can you claim - Refundor

4. How to claim Qatar Airways flight cancellation compensation?

Let’s assume that your Qatar Airways flight was cancelled.

You were informed of this cancellation less than 2 weeks or 14 days before the planned trip. It may as well have been a very last-minute cancellation. It wasn’t something out of airline's control, it was Qatar Airways fault, and that means that now you are entitled to flight cancellation compensation up to €600.

How to claim this compensation?

There are two options:

1. You can do it on your own. First of all, find the Qatar Airways compensation form on their website. Fill in this online form and submit all the requested documents. Be prepared that very often airlines try to avoid paying EU flight compensation.

Contact us, if you will need legal advice.

2. You can also take the easiest path — register a claim online with us. Let us be your legal representatives, and we will do all of that on your behalf. We will help you to get your Qatar Airways cancelled flight compensation easier and faster.

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

Now wait for your Qatar Airways flight cancellation compensation.

One form, and that’s it. We will do the rest.

We ask for no upfront fees, and you will pay nothing if it turns out that you can’t receive Qatar Airways flight cancellation compensation after all. If we are successful, however, and if you will get compensation, we will take only €25 + 25% of the amount of the compensation, and transfer you the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average this process takes around 2-3 months.

It will take longer if the airline refuses claim, and we have to contact the competent National Enforcement Body, or if we need to take case to the court. So, yes, it can be a lengthy process, but — if you do it with us — it’s only a single form.

- How far back can you claim flight cancellation compensation?

It depends from the local laws of the country your flight is from.

Sometimes it’s only 6 months, but in most cases it’s 2-3 years.

The sooner you do it, the bigger the chance of success.

- Does it apply only to citizens of the European Union?

These rules apply to most Qatar Airways cancelled flights from Europe.

And they apply to all Qatar Airways passengers.

No matter the nationality and age (it applies to infants as well). You don't have to be European, to be entitled to EU flight cancellation compensation.

- What about codeshare flights?

What if you were on a codeshare flight?

What if you bought a ticket from Qatar Airways, but the flight was operated by Finnair or some other company? Which company is the one to be held responsible if your flight is cancelled?

Which airline is going to pay the compensation?

The airline operating the flight is gonna be responsible.

If it was Finnair flight, then Finnair will be responsible.

4.1 How much can you claim?

In most of situations you can claim 250, 400 or 600 euro.

In the EU compensation amounts are fixed.

They are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.

The longer the trip, the bigger will be your compensation.

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

How much can you claim - Refundor

5. Qatar Airways denied boarding compensation

Generally speaking, rules are almost the same.

According to Regulation EC 261/2004, you are entitled to compensation not only if your flight is delayed or cancelled, but also if you are denied boarding due to overbooking. To put it simply, if you aren’t allowed to board a plane simply because there are no more free seats, you should be receiving EU denied boarding compensation.

With Qatar Airways it applies to all its flights from Europe.

Compensation amounts are the same — 250, 400 or 600 euro.

You can get both — a new flight or full refund and a compensation.

Don’t forget that this applies only to overbooking.

If there were problems with your passport or travel documents, and because of that you weren’t allowed to board a plane then you can’t get compensation. You also can’t get a compensation if you voluntarily give up your seat and agree to take another flight.

Learn more about EU denied boarding compensation.

Airplane parked at the airport

6. Qatar Airways connecting flights

Established in 1993, Qatar Airways is the national carrier of Qatar, based at Doha Hamad International Airport. According to airline and airport review site Skytrax, Qatar Airways is one of best airlines in the world. It’s a full service airline, and as a such it offers airline protected connecting flights.

What it means for you is convenience and protection.

You have to check in only once. Your luggage is being taken to your final destination. And if there is a problem with your flight, the airline takes care of that.

If, for example, your first flight is late and because of that you miss the next flight, Qatar Airways will offer you to take another flight to your destination completely for free. You will not have to do anything — neither look for another flight, nor pay for it.

You can book them directly or on flight booking sites.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Qatar Airways flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!