Delta: Compensation for delayed flight, cancellation, denied boarding

How to claim Delta flight delay compensation online?

Delta Air Lines, often referred to as Delta, is one of the largest airlines in the United States of America. It is one of the oldest airlines in the world and a founding member of the SkyTeam airline alliance. Delta is headquartered in Atlanta, Georgia, and serves more than 300 destinations on six continents. What are your rights if your flight with Delta is delayed, cancelled or overbooked?

How to claim Delta compensation for delayed flight?

Delta flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Delta flight delay compensation?

4. How to claim Delta flight cancellation compensation?

5. How to claim Delta overbooking compensation?

Delta airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

Could you be entitled to Delta delayed flight compensation?

There are two possible scenarios.

1.1 If you are still at home

You are still at home when you find out that your flight is delayed.

What should you do? Call the airport or the airline and find out if check in for your flight is scheduled or delayed. So, you know, if to wait or to proceed to the airport.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends. If you are travelling on an airline-protected connecting flight, you don’t have to worry about it. The airline will deal with this issue. You will be put on another flight completely for free, if you miss your original connecting flight. And, if the delay is due to the airline’s fault, it’s highly likely that you’ll also be entitled to Delta missed connection compensation (on flights from the EU).

If you don’t have an airline protected transfer, but you have booked two or more flights separately, you have to deal with the consequences. You will need to buy a new ticket. In this situation, the airline is not responsible. Flights like these are called self transfer flights.

1.2 If you are already at the airport

Go to the check in counter to see if check in for your flight has started or not. Do it even if you don’t have bags to check in and have already checked in online.

If check in hasn’t started, for now just wait.

If check in is delayed, your flight may get cancelled altogether.

If check has started, that’s a good sign.

Check in for your flight and proceed through airport security. If you have already checked in, go to your gate. There is no need to wait any longer.

Clock on the wall

- 3 hour flight delay

Delta is an airline registered in the USA.

Despite that, on many of its flights you are protected by the EU.

If your Delta flight departs from the EU, and you have to wait at the airport because of flight delay, Delta has to provide you with certain services free of charge. In case of 3+ hour wait, you have a right to care from the airline — Delta has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Delta flights departing from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Delta has to offer you free hotel room and free transfer.

As long as it’s a flight departing from the EU.

Everyone has the right to this type of care.

1.3 If it is fault of Delta Air Lines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you be put on a new flight free of charge? Can you get compensation for your cancelled flight? What’s necessary to file a claim for Delta cancelled flight compensation? Delta refund request?

2.1 If you are still at home

You need to find out what’s happening next.

Delta customer service, if the airline still hasn’t contacted you.

Generally speaking, if your Delta flight is departing from the EU, everything is very simple. The airline will offer you a new flight or a full refund. You may choose either. If you do not wish to travel anymore, you can choose a full refund, which must be transferred to your bank account. Yes, you can request a refund, Delta owes you that.

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

Try to get in touch with the representatives of Delta.

Don’t go through the airport security just yet. Stay in the landside area of the airport. If your flight is cancelled, there will be a new flight. You will need to check in for that flight. If you have already gone through security, get back to the landside area where the check in counters are located.

Ask for a refund, if you don’t wish to fly anymore.

A red alarm clock

- 3 hour flight delay

Delta is an airline registered in the United States of America.

Despite that, on many of their flights you are protected by the EU.

If your Delta flight departs from the EU, and you have to wait at the airport, due to delay, cancellation or denied boarding, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Delta flights departing from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight — you get free accommodation.

If your Delta Air Lines flight departs from the EU, and there’s a long delay, you may get a free hotel stay and transfer to the hotel and back to the airport. It is airline's responsibility, and every passenger has a right to this type of care.

However, it’s assessed case by case, so there are exceptions. If the delay is long, but there are just too many passengers, you may not get a free hotel stay and transfer. For example, the delay or waiting time is 6 hours, and it takes a minimum of 2-3 hours to take every affected passenger to the hotel. In situations similar to this, you probably won’t get a free hotel stay — because it just doesn’t make sense to offer that.

2.3 If it is fault of Delta Air Lines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Delta flight delay compensation?

There are several conditions that should be met.

It must be due to the fault of Delta, the delay should be 3+ hours, and the flight must depart from the EU. If this is what has happened, you have a right to EU flight delay compensation. You may receive up to 600 euro per passenger. There are two ways you can file for compensation.

1. You can do it all on your own.

Contact the airline using their website. Mention your rights and quote the Regulation EC 261/2004. Keep in mind that this process will take a while. You may be denied compensation even if it is due. It is because most airlines don’t really want to cooperate and pay out compensations. Many airlines will give improper refusal just to avoid paying compensations.

Here you can see some of the most popular ways how airlines avoid paying passengers the compensation they owe them.

Contact us for legal help with Delta claims.

2. You can hand the case over to us.

Want a hassle-free option? Work with us.

You’ll need to fill in one form, and we will do the rest regarding your Delta flight delay compensation claim. In this case, we are your legal representatives. We will help you to get your Delta compensation easier and faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

It takes around 2 to 3 months.

It can take longer if the airline is refusing to pay compensation. In this case, it might be necessary to involve court. Mostly it adds at least a couple of months. Remember, in Europe, your Delta compensation for delayed flights is always paid to your bank account (not in coupons or miles). You don’t have to agree to coupons if you don’t want it.

- How far back can you claim flight delay compensation?

It depends from the country your flight is from.

Usually you can claim compensation for flights that are up to 2-3 years old. In some cases you can claim for even older flights, but it’s not that common. For the best chance of success, make the claim as soon after the flight as possible.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

You don't have to be European to have these rights.

- How much can you claim?

Between 250 to 600 euro per passenger.

That’s a lot of money for a single bad flight, right?

250, 400 or 600 euro — these amounts are the same for all passengers. No matter the nationality, airline, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim Delta flight cancellation compensation?

May you get flight cancellation compensation?

Yes, but there are a few conditions that must be met.

First, the flight must depart from the EU. Secondly, it must be a last-minute flight cancellation. And in addition to that, the cancellation must be due to the fault of the airline. If that has happened to your flight, you may be entitled to Delta flight cancellation compensation. How to claim flight cancellation compensation? There are two options.

1. You can do it all on your own.

Contact the customer service of Delta and make a claim. Mention your rights and quote the Regulation EC 261/2004. Be prepared to fight for your rights. Also remember that this process will take a while.

Contact us for legal help with Delta claims.

2. You can hand the case over to us.

Don’t want any hassle? Work with us.

Legally it’s called legal representation. In this case, it’s us who do all the negotiations and prepare all the necessary paperwork. You just need to fill in one form, and that’s it.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

2 to 3 months.

If there are some issues with the airline, it can take more than that. If the airline refuses to cooperate, it might be necessary to take a case to court. It will cost you. However, if you are working with us, we will take the case to court on your behalf. There are no extra fees involved. You pay only our standard fee of 25% + 25 euro per passenger, and only if you're getting the money.

- How far back can you claim flight cancellation compensation?

It depends from the laws of the country your flight is from.

In most situations, you can file a claim up to 2-3 years after the cancellation. However, we would recommend you do it as soon as possible.

- Does it apply only to citizens of the European Union?

No, absolutely not, everyone is protected.

When it comes to flight delays, flight cancellations and overbookings, you don't have to be European to receive European flight compensation. In the EU everyone is the same as protected, both with EU and non-EU airlines.

- How much can you claim?

Compensation amounts are fixed — 250, 400 or 600 euro.

These amounts are regulated by the EU Regulation EC 261/2004.

The longer the flight, the more you can get. Here is how much you can claim for your Delta flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are the same for all passengers. The age, nationality, airline, price of the ticket or travel insurance doesn’t matter in this situation. Even infants can receive full flight compensation if a flight is cancelled due to fault of the airline.

How much can you claim - Refundor

5. How to claim Delta overbooking compensation?

You may get denied boarding even if you have a valid ticket.

Overbooking of flights is a very common practice in aviation industry. It is used to keep flights full even when no-show or ticket changes happen. But when everyone shows up for their flight, it may cause denied boardings. If your flight is overbooked, you too may be asked to give up your seat. You can agree to do that, and take another flight offered by the airline, or you may refuse. Whenever you are denied boarding against your will, you have a right to EU denied boarding compensation.

With Delta it applies to all their flights from Europe.

Compensation amounts are the same — 250, 400 or 600 euro.

And mostly you can get both — a new flight and compensation.

It applies only to overbooking. If there are problems with your travel documents or visa, or your passport expires soon, or if you voluntarily give up your seat, and agree to take another flight, then you won’t be entitled to Delta denied boarding compensation.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Delta flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!