Brussels Airlines: Compensation for delayed flight, cancellation, denied boarding

How to claim Brussels Airlines compensation?

Brussels Airlines is the largest airline of Belgium. The airline flies to over 100 cities in Europe, North America and Africa. It also offers charter services. As it’s an airline registered in the European Union, there is a set of specific rules it has to follow every time it cancels at the last minute or delays any of its flights. In many of these situations it has to pay EU flight compensation.

How to claim Brussels Airlines flight delay compensation?

Brussels Airlines cancelled flight compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Brussels Airlines flight delay compensation?

4. How to claim Brussels Airlines flight cancellation compensation?

5. How to claim Brussels Airlines denied boarding compensation?

Flag of Belgium in Brussels

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

Maybe it's only a short delay, or maybe it's a long one.

1.1 If you are still at home

You have learned about it online. What’s next?

Call airline or airport information desk to find out what's happening with check in for your flight. Is check in also going to be postponed? Find it out even if you don't need airport check in.

If check in is going to be delayed, wait.

Then check it once again after some time.

If check in isn't delayed, go to the airport as normally.

Because most likely this is going to be a short delay.

Do you have another flight you may miss?

Is this only one of your flights? One leg? There are two most likely scenarios. First most likely scenario is that it's an airline airline-protected connecting flight. In this case you are safe. If it’s gonna be needed, you will be put on another flight completely for free. Second most likely scenario — it's a separate flight. In this case it's your responsibility. In air travel flights like these are called self transfer flights.

1.2 If you are already at the airport

Go and see the check in desk.

If check in hasn’t started, for now just wait.

It may as well be a very long flight delay. You never know.

If check has started, that’s a very good sign.

Most likely delay is going to be short.

Check in and proceed as normally.

Clock on the wall

- 3 hour flight delay

Brussels Airlines is a European airline.

And that means you are protected by the EU.

Every time you have to wait significantly longer than normal, the airline has to take care of you. If the delay is 3 or more hours, you have a right to care. Brussels Airlines has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Brussels Airlines flights.

All passengers have a right to this type of care.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Brussels Airlines has to offer you free hotel room.

Free transfer must also be arranged by the airline, if the hotel isn’t at or near the airport. The airline may decide against that if the delay isn't “that long”. They still have to offer everyone a meal or two and some refreshments, though.

1.3 If it is fault of Brussels Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will Brussels Airlines give you a new flight? Do you have to make a request for that? In what situations can you ask for compensation from Brussels Airlines?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Brussels Airlines, and ask what should you do?

Mostly in the EU and with EU airlines it’s very simple in these situations. They offer you a choice between a new flight or refund. You make a choice. You also have a right to a full refund if you don't want to fly anymore (for example, if it doesn’t fit your travel plans).

If it’s their fault, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

Wait for some extra information (what's next?).

Definitely don’t go through the airport security.

The airline will provide you with a new flight. At least they have to. That's the rules in the EU. Brussels Airlines must offer you a new flight to your destination as soon as possible. Alternatively, ask for a full refund, if you don’t want to fly anymore.

A red alarm clock

- 3 hour flight delay

Brussels Airlines is an airline registered in Belgium.

And that means you are protected by the EU.

If the delay is 3+ hours, ou have a right to care from the airline. They have to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all their flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

Will you have to wait overnight at the airport?

Then you have a right to free accommodation.

Contact your airline if you haven’t been offered anything.

2.3 If it is fault of Brussels Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Brussels Airlines flight delay compensation?

There are two conditions that should be met.

First, it must be fault of Brussels Airlines.

And, second, the delay should be 3 or more hours.

If this is what you experienced, you have a right to EU flight delay compensation. You may receive up to 600 euro for a single flight, per passenger. There are two ways how you can claim flight delay compensation from Brussels Airlines.

1. You can do it all on your own.

Contact Brussels Airlines via their website. If you can’t find Brussels Airlines compensation claim form, you can use other contact form. The most important thing is to contact the airline. Refer to the Regulation EC 261/2004. Be prepared for a refusal. Here are some of the most popular ways airlines try to avoid paying compensation.

Contact us for legal help with Brussels Airlines claims.

2. You can hand the case over to us.

This will help you save a lot of time. You fill in a single form, and that’s it. In this case, we are your legal representatives. We help you to get Brussels Airlines compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average it take at least 2 months.

In most situations you get money in 2-3 months.

That is, if everything goes smoothly.

- How far back can you claim flight delay compensation?

You can get compensation also for old flights.

In most EU countries, you can request a compensation up to 3 years after the date of departure. For the best result, file a claim as soon as possible.

- Does it apply only to citizens of the European Union?

These rules apply to all passengers.

You don't have to be European for that.

- How much can you claim?

The longer the flight, the more you can claim.

Compensation amounts are between 250 to 600 euro.

These amounts are per passenger, and they are the same for everyone. No matter the nationality, airline you are flying with, price of the ticket or if you have a travel insurance. Even infants can receive full flight compensation if a flight is delayed due to fault of the airline.

How much can you claim - Refundor

4. How to claim Brussels Airlines flight cancellation compensation?

There are two conditions that should be met.

First, it must be fault of Brussels Airlines.

And, second, it must be a last-minute cancellation.

If your flight is cancelled less than 2 weeks (not more) before the departure, then it’s considered a last-minute cancellation. And you have a right to EU flight cancellation compensation. Here is how you can claim flight cancellation compensation from Brussels Airlines.

1. You can do it all on your own.

Contact customer service of Brussels Airlines. Go to their website and find the right contact form. Refer to the Regulation EC 261/2004, and request EU flight cancellation compensation. Be prepared for a long wait. Be prepared also for negotiations.

Contact us for legal help with Brussels claims.

2. You can hand the case over to us.

You can also take a shortcut. Fill in a single form, and let us do everything on your behalf. In this case, it’s us who do all the negotiations and prepare all the necessary paperwork.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Flight compensation claims take 2-3 months.

Mostly it takes more than that if you do it on your own. That’s because of all the tactics that airlines use to avoid paying any flight compensation. Many refuse compensation claims without even checking them, many other— offer coupons instead of compensation.

- How far back can you claim flight delay compensation?

Mostly up to 3 years after the date of departure.

The longer you wait, the harder it gets to receive compensation. So, don’t wait and file a claim as soon as possible. If, however, the time has already passed, don’t just leave it as it is and make a claim anyway. You may still succeed. It just takes longer time. Hand the case over to us and we’ll do everything on your behalf.

- Does it apply only to citizens of the European Union?

No, the law protects also tourists from abroad.

The rules are the same for everyone.

- How much can you claim?

The amounts are the same for all passengers.

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

They are the same for charter airlines.

How much can you claim - Refundor

5. How to claim Brussels Airlines denied boarding compensation?

Are you denied boarding due to overbooking?

It happens. You may get denied boarding even if you have a valid ticket. If your flight is overbooked (airline has sold more tickets than there are seats), and you are denied boarding, you have a right to EU denied boarding compensation.

With Brussels Airlines it applies to all their flights.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are any kind of problems with your travel documents or visa, your passport expires soon, or if you decide to voluntarily give up your seat, then it doesn’t count. In short, in the rest of the situations you aren't entitled to this compensation.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Brussels Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!