Why seek legal representation to claim UK flight compensation?

Why work with a flight compensation company?

Obtaining compensation for UK flights can prove to be a perplexing and time-consuming task, particularly for those undertaking it for the first time. We, at Refundor, offer a solution to this challenge. Just like all the best flight delay compensation companies, we help provide our clients with an easy and effortless compensation process. Whether you are a European national or not, or whether you flew with a European or non-European airline, we are ready to assist you.

There are several reasons why it’s a much better choice.

Much better than trying to claim compensation yourself.

Check your compensation online.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

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Why seek legal representation to claim UK flight compensation?

In the EU you are protected by EU Regulation 261/2004.

As of January 2021 you have the same rights also in the UK. Because the UK Government has written Regulation 261 into UK law (we will refer to it as Regulation UK261). Same like in the EU, you can claim compensation yourself, but there are several reasons why working with a flight compensation company is a much better choice for many — below are some of these reasons.

Why choose to work with Refundor? Here are some of the top reasons why we make an ideal choice for those seeking UK flight compensation.

1. Improved chance of success

We can significantly improve your chances of success in claiming compensation.

As a qualified team of professionals, we are knowledgeable of the EU/UK regulations and its complexities. We understand the legal procedures and requirements involved in filing a claim and are able to present your case in the best possible light. We know how to properly submit compensation claim to maximize its chance of success.

We provide support with any necessary documentation, check the compensation eligibility and make a compensation claim on your behalf.

2. Less time- and effort-consuming

Pursuing a flight compensation claim can be a time-consuming.

Especially, when trying to file a claim for old flight delay.

By working with us, you can save time and effort that you would otherwise have to spend researching the law, gathering evidence, and negotiating with the airline.

3. It takes just a few minutes to make a claim

Just fill in a form and that’s it.

Submit your information once and wait for the money. You also don’t pay anything if it turns out that you aren’t entitled to compensation. It’s risk-free and you don’t have to do anything else.

4. You don't need to contact the airline

Getting in touch with the airline can be quite troublesome.

Firstly, you might encounter difficulties locating the compensation claim form on the airline's website. Secondly, there is a possibility that the airline may not respond to your claim, or worse, reject it unfairly. Our team see this every single day.

When working with us, you do not need to contact your airline, search for their contact information, negotiate or present evidence to any parties. By submitting a compensation claim through our company, our team of legal experts takes care of all the required procedures, including a thorough investigation of your flight, communication with the airline on your behalf, and legal action, if necessary. Our primary objective is to ensure that you receive appropriate compensation for your flight, instead of just receiving vouchers.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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5. You get monetary compensation instead of vouchers

In the UK, flight compensation must be paid in cash or through a bank transfer and this rule applies all air passengers traveling to the UK. Same like in the EU.

Even in cases where your flight is cancelled due to unforeseen circumstances, you have the right to request money instead of vouchers or coupons (full cancellation refund, in this case). Despite this, airline representatives may attempt to persuade you to accept vouchers that can only be used for future flights with their airline. It is important to know your rights and not be easily persuaded if you prefer to receive cash compensation.

Work with us to avoid this unfair practice.

Read more: How much compensation can you claim for flight delay in the UK?

6. You don’t have to deal with unfair claim rejection

The airline may take several weeks or even months to respond.

If the airline denies your claim, you will need to determine the reason for the denial. It is important to take action and not simply accept the refusal. In our experience, airlines frequently use the term "extraordinary circumstances" as an excuse to avoid paying compensation, even if their explanation is not entirely truthful.

A significant number of airlines refrain from disclosing the underlying causes of flight delays and instead rely excessively on the phrase "extraordinary circumstances." When a delay arises from technical issues, the airline may communicate that it resulted from exceptional circumstances, or even assert that technical difficulties themselves qualify as such. Nonetheless, it is important to know that technical problems are not extraordinary circumstances.

Technical issues are typically considered the airline's responsibility, but many people are unaware of this fact, allowing airlines to take advantage of the situation. As a result, pursuing flight compensation without assistance can be a daunting and nerve-wracking experience.

In many situations, it is crucial to investigate further and request evidence in order to uncover the true cause of a flight delay or cancellation. Knowing the regulations and being persistent is essential.

7. No win, no fees

Working with us is 100% risk-free.

There is no financial risk involved for you when you seek our assistance for UK flight compensation. If we are unable to secure compensation from the airline, you will not be charged for our services. We operate on a "no win, no fee" basis, which means that if you do not receive compensation, we will not charge you anything for our service.

We want your case to be successful — for you to get the money.

Because that’s when we earn a fee.

Find out if you are eligible for EU/UK flight delay compensation Check your flight

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Claiming UK flight compensation independently vs. claiming compensation with Refundor

As you may already be aware, there are two methods of obtaining flight compensation: pursuing it independently or opting for a more convenient approach by seeking assistance from an experienced flight compensation company such as Refundor.

By selecting the latter option, we — Refundor — will act as your legal representative, taking care of the entire process for you. This option is not for free, but it is convenient. On the other hand, pursuing compensation independently has its own set of advantages and disadvantages.

Claiming compensation yourself:


  • No need to pay any fees;
  • Gaining experience in dealing with such cases.


  • It takes more time;
  • Dealing with improper refusal / doing investigation;
  • Leading the negotiation with the airline;
  • Struggling to get money (getting coupons instead).

In summary, if you possess the time and negotiation skills, it may be worthwhile to pursue compensation independently, as there will be no fees to pay and it can provide valuable experience. However, in all other cases, it is much simpler to fill out a single form and not concern oneself with the matter further.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Featured photo by Andrea Piacquadio