08.07.2020

What are your rights for self transfer flights?

What about self transfer flights?

What are your rights when things go wrong?

When there are two or more flights, one after the other, they are called connecting flights. Generally speaking there are two types of connecting flights. One is called airline transfer, the other - self transfer. While in the first situation it’s fully your airline’s responsibility to take you to your destination, in the second situation it’s partly your airline’s, partly - your responsibility.

Let’s go into details!

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Self transfer flights: Frequently asked questions

1. What is a self transfer?

You have two or more flights one after the other.

If you have booked these flight separately, it’s called a self transfer.

If you have two or more reservation numbers / booking numbers, it’s a self transfer.

If you paid for these flights separately, it’s definitely a self transfer.

Sometimes it might be hard to distinguish the two, self transfer and airline transfer. For example, kiwi.com allows you buy several flights as a single booking. But if you look at the boarding passes, you’ll see that each one of them has their own reservation number or so called booking reference. That means it’s a self transfer.

Mostly flight search sites tell it somewhere, if it’s a self transfer.

When buying flights from several airlines, you know, that it's going to be a self transfer.

2. How to protect yourself?

Sometimes there’s no choice.

You have to buy self transfer flights.

One of the ways you can protect yourself against bad flights, is by getting yourself a travel insurance that covers these mishaps. If you aren’t sure which insurance to choose, you can as well go with the easiest option and buy a flight using kiwi.com.

All self transfer flights booked via Kiwi are protected by Kiwi.

Learn more about Kiwi Guarantee on kiwi.com.

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3. What happens if you miss a flight?

If you miss the first flight, and it’s your fault - it’s your responsibility.

In all situations. No matter the type of a connecting flight.

What happens if you miss your connecting flight?

Again, if it’s your fault - it’s your responsibility.

But what happens if you miss connecting flight due to delay of the previous flight?

You will have to get a new flight yourself.

It’s your responsibility.

But you might be entitled to flight delay compensation.

4. Can you get a compensation for missing connecting flight?

Sometimes yes.

Not because of your missed connecting flight.

But only if your flight is delayed or cancelled.

Or - if you have an insurance covering these cases.

You see, if it’s a self transfer, it’s your responsibility to get to the destination in case one of your flights is late and you miss your connecting flight. But you might be entitled to compensation for the flight that is late or cancelled. For the bad flight.

That’s in case, it’s your airline’s fault and:

In these situations you might be entitled to compensation up to €600.

You can contact your airline, or file a claim online with us.

It takes time to get compensation, sometimes - months.

Entering hotel room

5. What if you have to wait at the airport?

Your airline has to take care of you.

Because in the EU you have the right to care.

No matter the circumstances, and if it’s your airlines fault or not.

If you have to wait 3+ hours, your airline must provide you with free meal and drink, if it’s an overnight delay - free hotel room and transportation to and from it.

In many situations you can get all of that.

A new flight (if the old one is cancelled), being taken care of, and also a flight compensation. Despite what you might have heard before, that you can’t get a compensation if you take a hotel room or free meal. Remember, these are only myths.

In many situations you will get all of that.

6. Does it apply to flights with non-EU airlines?

Yes, it does apply.

If your flight is from the EU, these rules apply.

Even if you’re flying with non-EU airlines.

These rules apply also to all charter airlines operating in the EU, and you don’t have to be European to have these rights. When it comes to air passenger rights, also tourists traveling to or from Europe have the same rights like citizens of the EU.

If it’s a EU airline, it applies to its flights from the EU and to the EU.

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Missed connecting flight: Compensation

Yes, sometimes you can get a compensation.

Not directly because of the missed connecting flight due to delay.

But only if any of your flights is heavily delayed or cancelled.

If it’s your airlines fault, and if there is a 3+ hour delay or last-minute flight cancellation (in less than 2 weeks before the trip), you might be entitled to flight compensation. By the way aircraft technical problems mostly are considered airline’s fault.

The amounts are fixed.

And mostly it’s gonna be either 250, 400 or 600 euro.

The rules are the same if you’re denied boarding because of overbooking.

Claim airline compensation online

So, yes, it’s definitely worth filing a compensation claim.

If you do nothing, your airline will do the same.

Nothing.