01.06.2020

Technical problems is airline’s fault (you can get a compensation)

If you have tried claiming a compensation, you may know it already.

That not always airlines are telling you the truth.

Even more so when it comes to technical problems with the airplane. Actually airlines love to use it as a general excuse. They call these problems extraordinary circumstances, something that they don’t have a control over. And they tell you that you can’t get a compensation in these situations. But it’s just not true.

It’s exactly the opposite.

It’s the airline’s fault if something has gone wrong with its airplane.

They should have prevented it.

And you might be entitled to flight compensation.

Airplane at the airport before boarding

Technical problems are not extraordinary circumstances

Aircraft technical problems mostly are considered airline’s fault.

According to court order on several such cases in Europe, even those unexpected problems which come to light during aircraft maintenance, even they cannot be classified as extraordinary circumstances. The one exception being a hidden manufacturing defect.

If your flight is delayed or cancelled because of that, file a claim for compensation.

You may be entitled to flight compensation up to €600 per passenger.

Why airlines sometimes call it extraordinary circumstances

Thus they can avoid paying huge sums in compensation.

According to the EU regulation 261/2004, airlines are not required to pay out flight compensation when the disruption was caused by extraordinary circumstances. The extraordinary circumstances include extreme weather, political and civil unrest, and hidden manufacturing defects.

But technical problems with aircraft is not among them.

Technical problems is the airline’s responsibility.

A grey and cloudy sky at the airport

Flight disruption due to technical problems

Your flight was delayed or cancelled due to technical problems.

What now?

Don’t worry. You’re fully protected.

The airline has to take care of you and get you to your destination.

No matter the circumstances, in Europe you have the right to care.

If you are at the airport and if your flight has been delayed for 3 or more hours, the airline must provide you with free meal and drink plus two free phone calls, e-mails or faxes. And if it's a long delay, the airline must provide you with a hotel room (free of charge!) and free transport from and to the airport.

Often you will also be entitled to compensation.

The same applies to charter airlines and charter flights.

In many situations it applies also to non-EU airlines.

It doesn't matter if you're a European or not.

1 2 3 steps - how to claim compensation - ENG

How to claim compensation

You can do it yourself, or you can work with us.

If you decide to do it yourself, contact your airline and refer to the EU regulation 261/2004.

Mention that, according to the regulation, you are entitled to a compensation because technical problems are within the airline’s control. It is commonly known that technical problems, except hidden manufacturing defects, are the airline’s responsibility.

Reember, that it may take a while.

But if you want a hassle free solution, work with us.

You’ll only have to fill one online form.

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass;
  4. Sign the claim online.

And now you can relax. Because we’ll do the rest.

We may ask you to send us a copy of your passport or ID. Please, check your email once in a while, so you don’t miss our message.

How much can you claim - Refundor - ENG

How much can you claim

The exact amount of compensation varies.

Mostly it’s one of these: €250, €400 or €600.

That’s depending on the distance of your flight and occasionally some other factors.

These amounts are per passenger. So if you were a family of three traveling together each one of you are entitled to the same amount. Also infants are entitled to the same compensation. That includes situations when you haven’t purchased a full price ticket.

To learn more about passenger rights, check out our other articles.