Claiming flight compensation on behalf of another person

Can you claim flight compensation on behalf of another person?

And, if yes, what are the rules regarding that? What paperwork is required to file a claim, and how long does it take? Can you make a claim on behalf of someone who isn’t a family member of yours? What are the rules regarding your kids? These are some of the questions that we get asked a lot, and today we’ll answer them here in this article.

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1. Claiming flight compensation on behalf of another person (EC 261/2004)

The most important thing to understand — the rules differ.

Every airline has its own compensation policies, and what is possible with one airline may not be so with another. That’s why here we’ll talk only about flights that fall under the EU Flight Compensation Regulation 261/2004 (and Regulation UK261), and only if you file a claim with us.

The short answer is: yes, you can do it. And it's easy.

You can claim compensation on behalf of a family member.

And you can claim compensation on behalf of a friend.

You can fill in the compensation claim form for your friend or family member, even if you didn’t travel with them. You just need to provide their flight details, boarding pass and a digital copy of their passport or ID card. The only thing you won’t be able to do is to sign the power of attorney. This is the only thing your friend or family member you are claiming compensation for has to do.

Signing can be done right away, or we can send a link to email.

All the signing is done online.

You can sign the power of attorney for your kids.

2. Why do we need a power of attorney for flight compensation claim?

What is power of attorney, and why it’s necessary?

Power of attorney is a legal document that allows a person to appoint another person or company (in this case — us, Refundor) to act on their behalf. In this case it allows us to represent you when claiming flight compensation from the airline. Only a person we’ll be representing can sign this document, not a friend or family member. The only excpetion is children -- you can sign the power of attorney on behalf of your kids.

In all other situtions, it is compulsory for a person claiming compensation to sign the power of attorney. Otherwise we won’t be able to request a compensation from the airline. But it's very easy -- all the signing is done online (on phone, computer or tablet).

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3. Claiming compensation on child's behalf (you can do it; it's very easy) 

In this case it’s very easy.

You can do it all on your own. You can also sign the power of attorney for flight compensation claim on behalf of your kid. You can fill in the claim, sign the claim and submit it, even if you weren’t on the flight yourself. As long as you know all the flight and personal details.

  • You’ll need to provide all the flight details
  • You'll have to upload a boarding pass
  • You'll have to upload a digital copy of their passport or ID card

If you work with us, all of this can be done online.

Remember this! In Europe, same like in the UK, whenever a flight is delayed or cancelled, your kid has the same rights like you -- your kid can receive up to €600 in compensation. Be prepared, that if you're dealing with an airline yourself, you may face a refusal.

When in doubts, hand the case over to us!

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4. How to claim flight compensation with Refundor?

Claiming compensation with us is easy.

All you will have to do is to:

  1. Go to this page on our website;
  2. Fill in the personal and flight details;
  3. Upload the boarding pass and passport copy;
  4. Sign the claim online.

That’s it from you. We’ll do the rest.

4.1 Claiming flight compensation for another person?

Don't forget about the signature

When claiming flight compensation on behalf of another person that isn’t your kid, don’t forget that this person will have to sign the claim (power of attorney, to be specific).

It can be done right away on our website.

Or, we can send a link to document to email.

When choosing the latter option, make sure the email address is correct, so we are be able to reach this person. We’ll send an email requesting a signature right after you submit the claim. If the email never arrives, contact us at support@refundor.com.

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Power of attorney - Power of attorney for airlines - Flight compensation claims: FAQ

- Do you have to prepare your own power of attorney to work with Refundor?

No, you don't have to do anything.

After you finish a claim on refundor.com, a power of attorney is automatically generated. All you have to do is to check the details (if everything's correct) and sign it. All of it's done over the internet -- you can sign the document online.

If you're making a claim on behalf of another person, we prepare the power of attorney with their data. And this person has to sign it. Unless, it's your child. If it's your child, you can sign yourself.

- In what situations can you receive flight compensation from airline?

You can get compensation for delays, cancellations and overbookings.

In short, that means you can receive up to 600 euro from an airline, whenever your flight is 3+ hours delayed, cancelled less than 2 weeks before the date of departure, or if you're denied boarding due to overbooking. It must be due to airline's fault.

Check out our guides to learn more:

- How much does it cost?

First of all, there are no upfront fees.

Secondly, you don’t pay anything if it turns out that you aren’t entitled to compensation. No win, no fees, as we say. Last but not least, our fee is fixed — €25 per person, plus 25% of the amount of the compensation. So, at first we do the job. And if we are successful, then you are receiving the compensation (this is when we charge our fee).

Money will be transferred to bank account or Paypal.

- How long does it take?

In most situations it takes around 3 months.

It’s 2-3 months from the moment the compensation claim is registered to the moment money arrives in your bank account. There are situations when airlines aren’t cooperative, and we have to take a case to NEB or court — mostly that means that a process will take twice as much, sometimes more than that.

- How far back can you claim flight compensation?

In most cases, and in the European Union, it's 2-3 years.

It depends from the local laws of the country the flight is from.

We recommend to file a claim as soon after the flight delay or cancellation as possible, and when in doubts, do it nevertheless. As you know by now, with us it takes only a few minutes of your time to file a claim. The sooner you file a claim, the sooner the person you are claiming for will get the money.

- Does it apply only to citizens of the European Union?

No, it applies to everyone, to all passengers.

When it comes to EC 261/2004 and Regulation UK261, it doesn’t matter if you’re a European or a tourist from overseas, you have the same rights. Your nationality, just like your age (it applies to infants as well) or price of the ticket doesn’t matter. Everyone may be entitled to UK / EU flight compensation.

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By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.