Claiming flight compensation on behalf of another person

Can you claim flight compensation on behalf of another person?

And, if yes, what are the rules regarding that? What paperwork is required to file a claim, and how long does it take? Can you make a claim on behalf of someone who isn’t a family member of yours? What are the rules regarding your kids? These are some of the questions that we get asked a lot, and today we’ll answer them here in this article.

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1. Claiming flight compensation on behalf of another person (EC 261/2004)

The most important thing to understand — the rules differ.

Every airline has its own compensation policies, and what is possible with one airline may not be so with another. That’s why here we’ll talk only about flights that fall under the EU Flight Compensation Regulation 261/2004, and only if you file a claim with us.

The short answer is: yes, you can. It's easy.

You can fill in the compensation claim form for your friend or family member, even if you didn’t travel with them. You just need to provide their flight details, boarding pass and a digital copy of their passport or ID card. The only thing you won’t be able to do is to sign the power of attorney. This is the only thing your friend or family member you are claiming compensation for has to do.

Signing can be done right away, or we can send a link to email.

All the signing is done online.

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2. Why do we need a power of attorney?

What is power of attorney, and why it’s necessary?

Power of attorney is a legal document that allows a person to appoint another person or company (in this case — us, Refundor) to act on their behalf. In this case it allows us to represent our customers when claiming flight compensation. Only a person we’ll be representing can sign this document, not a friend or family member.

It is compulsory for a person claiming compensation to sign it. Otherwise we won’t be able to request a compensation from the airline.

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3. Claiming compensation on your child's behalf 

In this case it’s even easier.

You can do it all on your own, including the signing part. You can fill in the claim form, even if you weren’t on the flight yourself. You’ll need to provide all the flight details, upload a boarding pass and a digital copy of their passport or ID card.

Don't forget that in these situations, and in the European Union, your kid has the same rights like you -- your kid can receive up to €600 in compensation.

4. How to claim compensation with us?

Claiming compensation with us is easy.

All you will have to do is to:

  1. Go to this page on our website;
  2. Fill in the personal and flight details;
  3. Upload the boarding pass and passport copy;
  4. Sign the claim online.

That’s it from you. We’ll do the rest.

When claiming flight compensation on behalf of another person that isn’t your kid, don’t forget that this person will have to sign the claim (power of attorney, to be specific). It can be done right away or we can send a link to document to email. When choosing the latter option, make sure the email address is correct, and we’ll be able to reach this person. We’ll send an email requesting a signature right after you submit the claim.

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Frequently asked questions

- How much does it cost?

First of all, there are no upfront fees.

Secondly, you don’t pay anything if it turns out that you aren’t entitled to compensation. No win, no fees, as we say. Last but not least, our fee is fixed — €25 per person, plus 25% of the amount of the compensation. Money will be transferred to bank account or Paypal.

- How long does it take?

In most situations it takes around 2-3 months.

It’s 2-3 months from the moment the compensation claim is registered to the moment money arrives in our customer’s bank account. There are situations when airlines aren’t cooperative, and we have to take a case to NEB or court — mostly that means that a process will take twice as much.

- How far back can you claim flight compensation?

In most cases, and in the European Union, it's 2-3 years.

It depends from the local laws of the country the flight is from.

We recommend to file a claim as soon after the flight delay or cancellation as possible, and when in doubts, do it nevertheless. As you know by now, with us it takes only a few minutes of your time to file a claim. The sooner you file a claim, the sooner the person you are claiming for will get the money.

- Does it apply only to citizens of the European Union?

No, it applies to everyone, to all passengers.

When it comes to EC 261/2004, it doesn’t matter if you’re a European or a tourist from overseas. Your nationality, just like your age (it applies to infants as well) or price of the ticket doesn’t matter. Everyone may be entitled to EU flight compensation.

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By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.