As a traveller in Europe you are protected.
You’re protected against flight delays and cancellations.
If your flight is delayed for 3+ hours, often you can get EU flight delay compensation up to €600 per passenger. All that matters is that it must be due to your airline's fault. If it’s a European airline, it applies to all its flights to and from Europe. If it’s a non-EU airline, it applies only to flights from Europe.
Check your compensation online!
The most important thing - it must be your airline’s fault.
But what is considered airline’s fault? Here are 25 examples of such reasons.
25 situations, when you can get flight delay compensation.
Some of the reasons may sound really bizarre, but all of that has actually happened in real life. And all of that mostly is considered airline’s fault.
Your plane doesn’t leave on time because the engine is not working properly.
Mostly it’s considered your airline’s fault.
Yes, aircraft technical problems mostly are considered airline’s fault.
Whaaat? It has happened before.
And then the court ruled that it's airline's fault.
Let’s assume it’s not working properly.
Again, mostly it’s the airline’s fault.
Because…. the doors have iced over.
And it causes a serious delay.
It has happened.
If your flight is delayed because the taxiing plane hits the toilet truck, you may receive flight delay compensation. Since it’s likely will be considered your airline’s fault.
What if your plane is delayed because of a coffee maker?
What if the mechanics have to repair it, and that’s why your flight is late?
Most likely you will be entitled to compensation.
It has happened more than once.
There is a sudden smell of burning.
It turns out that the coffee machine is overheated in use and is not operational anymore. And the crew declares a mid-air emergency causing the plane to return.
It’s airline’s responsibility.
Unless it was a faulty coffee maker.
For example, the airline’s flight-plan generator have crashed.
And it has led to flight delays and cancellations.
It’s the airline’s problem.
Yes, in most situations technical problems are considered airline’s fault. Unless it's something that's caused by defective part or parts, and could be considered the manufacturer's not the airline's fault. Just like this example shows.
It has happened.
More than once.
Let’s assume your flight is stocked with the “wrong kind of headphones”.
Getting the right kind of headphones may take some time.
Just like in March, 2017 on a flight from London Gatwick to Barbados.
Back then it caused a five-hour delay.
Waiting for it to be delivered.
The airline was unable to provide XL pyjamas in First Class to two of the First Class passengers. They were offered a pair of Business Class pyjamas instead, but the passengers were not happy with this and refused. Even though they left the plane, it still caused a delay.
And there is no available replacement.
The airline should find a solution.
Since there are strict norms in place, and there must be an exact number of crew members on the plane. Not less.
It’s your airline’s responsibilty.
The airline have to call in a new pilot.
They have reached the limit.
Yes, there is a limit for how many hours a pilot and cabin crew can work in a day. And if that has been reached, and there is no replacement, it may take some time for the airline to fix this.
The same crew can’t fly.
Not your problem.
Your airline’s problem.
Once a crew of Air France went on a quick surf trip to Bali.
It was during their layover in Kuala Lumpur, Malaysia.
And… they couldn’t return in time for their return flight. Because of a volcano eruption. While volcano eruption itself is considered as an extraordinary circumstances, it doesn’t change the fact, that the crew was supposed to be in Kuala Lumpur no Bali at that time.
And that at the end the flight was cancelled.
Not all airport strikes are the same.
Most of them are seen as an extraordinary circumstances.
And in most cases you can’t get compensation.
But if it’s a so called cat strike, then mostly you will be entitled to compensation. Or to put it simply, if it’s an unplanned strike of airline’s employees, then mostly you can get compensation.
And accordingly, your flight leaves late as well.
In a lot of situations it’s considered the airline’s fault.
And again, your airline’s fault.
How can it go missing?
For example, the airline has decided that it has to be used for another flight, not your flight. While you can’t change the situation, you should remember that it mostly means you’ll be entitled to flight delay compensation. And that you should file a claim.
It might be only a little bit extra.
But if because of that you have missed your connecting flight, and you reach your destination 3+ hours later than initially planned, then don’t forget to file a compensation claim.
Nope, it doesn’t mean that someone is travelling with half a ton of salmon.
It’s just that airlines do carry some extra cargo as well.
And if that causes a delay, it’s their fault.
It’s less than 3 hours.
And now you aren’t entitled to compensation?
Wrong. You are entitled to compensation.
Because what matters in this case is the moment when doors of the airplane are opened, and when passengers are free to leave the plane. That’s the moment that’s considered your actual time of arrival. And if the airplane landed 2 hours and 59 minutes later than planned, then it’s more than sure that your actual time of arrival was something more like 3 hours and 5 minutes later than planned.
Because it takes some time for the plane to actually stop.
And for the doors to be opened.
And for passengers to be allowed to leave.
The compensation has to be paid in cash or by bank transfer.
Not in coupons or vouchers.
In most situations the amounts are fixed - 250, 400 or 600 euro.
There’s a common myth, that if you take free food or free hotel room offered by your airline, you can’t get a compensation anymore. But it’s just not true. If your airline is offering you these things, then it’s mostly because in Europe their obliged to take care of you.
It doesn’t affect your chances of getting a compensation.
What else - the same rules apply also to charter airlines.
And you don’t have to be European to be entitled to EU compensation.
You can contact your airline, to file a claim.
Or you can let us do it on your behalf.
If you decide to work with us, here is all you will have to do:
And that’s it. We’ll do the rest.
Read more: EU flight delay compensation
By Europe and EU we mean all EU Member States, Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.