United Airlines: Compensation for delay, cancellation, denied boarding

How to claim compensation from United Airlines?

United Airlines, commonly referred to as United, is a major American airline. The airline operates flights also to Europe, and that’s why on some of its flights its passengers are protected by the laws of the European Union. If your flight with United departs from the EU and is late, cancelled or overbooked, you may be entitled to EU flight compensation up to €600 (approx 650 USD).

How to claim United delayed flight compensation?

United Airlines cancelled flight compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim United delayed flight compensation?

4. How to claim United Airlines cancelled flight compensation?

5. How to claim United Airlines denied boarding compensation?

United Airlines airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

If your flight is from the EU, you may be entitled to compensation. How to claim United flight delay compensation? We talk about this further below.

1.1 If you are still at home

Try to get in touch with United call center.

Find out what’s going to happen with check in, is it postponed?

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as planned.

Do you have another flight you may miss?

If yes, then there are two most likely scenarios. It's either a self transfer flight (separately booked flights) or an airline-protected connecting flight. If it’s a connecting flight, you are protected. If you miss your connection, United will give you another flight for free. If it’s a self transfer, it’s your responsibility if you make it in time or not.

1.2 If you are already at the airport

Go and see United Airlines check in desk.

If check in hasn’t started, for now just wait.

If check in is delayed, it may also be a very long delay. Keep following information about your flight, and better don’t proceed through airport security yet.

If check has started, that’s a good sign.

Go. Check in if you haven’t yet.

Proceed through airport security.

Clock on the wall

- 3 hour flight delay

United Airlines is an American airline.

Despite that, on many of their flights you are protected by the EU.

If you’re flying from the EU, your flight is late and you have to wait at the airport, you have a right to care from the airline. In the EU all airlines are obliged to provide that. United Airlines, just like all other airlines operating in the EU, has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all American airline flights from the EU.

This applies to all XXX flights and all passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

United has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of United Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

As long as you are flying from Europe.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

If your flight is from the EU, you are protected by the EU. In what situations can you ask for compensation from United Airlines? What’s necessary to submit a claim?

2.1 If you are still at home

You need to find out what’s happening next.

Contact United, if they haven’t yet contacted you.

With flights departing from the EU, the rules are very specific and simple. An airline must offer you a new flight or refund, and you can choose whatever suits you the best. You don’t have to accept an alternative flight offered by United Airlines. You can also ask for a full refund to your bank card.

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

One thing is clear — don’t go through the airport security.

It’s important to find what’s happening next. The airline has to offer you a new flight. It can be a flight with them or with another airline. You also have a right to ask for a refund. So, definitely don’t go through the airport security. You will have to check in for that new flight.

A red alarm clock

- 3 hour flight delay

United is an airline registered in the USA.

Despite that, on many flights you are protected by the EU.

That means, if you have to wait at the airport, due to delay, cancellation or denied boarding, you have a right to care from United. In the EU, the airline has to offer all its passengers two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all flight cancellations of United.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

This is an obligation of United Airlines to provide that. Unless it makes things even worse (if, for example, it’s a rather short delay), hotel accommodation and free transfer has to be offered to all waiting passengers. All passengers have a right to this type of care.

2.3 If it is fault of United Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim United delayed flight compensation?

There are two conditions that should be met.

It must be fault of United, and the delay should be 3+ hours.

If that’s exactly what you have experienced, you have a right to EU flight delay compensation. In the European Union, you may receive up to 600 euro per passenger. There are two options how you can get this money from United Airlines.

1. You can do it all on your own.

Contact United and request the delayed flight compensation. United have to respond within 2 months. Refer to the European Regulation EC 261/2004. If you can’t find United Airlines compensation form, use any other relevant contact form on their website. Be prepared for a refusal. Here are some of the most popular tactics airlines use to avoid paying the compensation.

Contact us for legal help with United claims.

2. You can hand the case over to us.

You can also take the easiest path.

It’s called legal representation. You fill in a single form, we do the rest. We will help you to get your United Airlines compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

When will you receive compensation in your bank account?

Claims like these mostly take between 2 to 3 months. That’s counting from the moment you submit a claim for United Airlines compensation for delay.

- How far back can you claim flight delay compensation?

Up to 3 years after the date of departure.

However, our recommendation is — the sooner, the better.

- Does it apply only to citizens of the European Union?

No, all of this applies to all passengers.

This law protects also tourists from abroad.

You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can get.

These amounts are regulated by the law, and are between 250 to 600 euro per passenger. They are equal for all passengers on the same flight and with the same itinerary. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation if the flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim United Airlines cancelled flight compensation?

There are two conditions that should be met.

For you to be entitled to compensation, it must be fault of airline, and it must be a last-minute flight cancellation. In this case, a cancellation is considered last-minute, if passengers have been informed not more than 14 days before the date of departure. If both conditions are met, you have a right to EU flight cancellation compensation. Here’s how you can claim United Airlines flight cancellation compensation.

1. You can do it all on your own.

Contact customer service center of United. You can use a contact form on their website. Refer to the Regulation EC 261/2004, and request a compensation for cancellation. Be prepared to wait. These things usually take at least a couple of months.

Contact us for legal help with United Airlines claims.

2. You can hand the case over to us.

We are a flight compensation company. We work with claims like these every day. And we can help you get your United compensation much easier.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

EU flight compensation claims take 2-3 months.

This is from the moment of filing a claim until you get money in your bank. If the case has to be taken to court or to the NEB (National Enforcement Body), it adds at least a few more months. If you work with us, we keep you informed of the status of your case.

- How far back can you claim flight delay compensation?

It’s possible to get money also for old cancellations.

In this case it depends from the local laws of the country that your flight is from. Mostly, however, it’s up to 2-3 years. Yes, you can file a claim for flights that are up to 3 years old. If you have an old flight that you think you might be entitled to compensation for, just fill in our form — we’ll check it for you.

- Does it apply only to citizens of the European Union?

Absolutely not, this law protects also tourists.

When it comes to bad flights, you don't have to be European to have these rights and to receive European flight compensation. In the EU all passengers are equally protected.

- How much can you claim?

The amounts are regulated by law.

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. The longer your trip, the more you can get. At the same time, these amounts are in no way affected by your nationality, airline you are flying with, price of the ticket or your travel insurance (or if you even have one). Even infants can receive full flight compensation if the flight is cancelled due to fault of the airline.

How much can you claim - Refundor

5. How to claim United Airlines denied boarding compensation?

You may get denied boarding, even if you have a valid ticket.

Unfortunately, no one’s protected against overbooking. There are some good news as well. On flights from the EU, also when flying with non-EU airlines like United Airlines, in these situations you have a right to EU denied boarding compensation.

With United Airlines it applies to their flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. In case of any problems with travel documents, if your passport expires soon, or if you voluntarily give up your seat, then you won’t be entitled to any compensation from United Airlines. They may give you something, but it’s not their obligation according to the EU and UK law.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your United Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!