Turkish Airlines: Compensation for delayed flight, cancellation, denied boarding
How to claim Turkish Airlines compensation online?
Turkish Airlines is the national flag carrier airline of Turkey. What does it mean for you? What are your rights if your Turkish Airlines flight is cancelled or delayed? What if you have been denied boarding due to overbooking? In short — if any of this has happened in the last 3 years, you might be entitled to compensation up to €600 by Turkish Airlines.
How to claim Turkish Airlines delayed flight compensation?
How to claim Turkish Airlines cancelled flight compensation?
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 6 main topics that we will focus on:
1. What to do if your Turkish Airlines flight is delayed?
2. What to do if your Turkish Airlines flight is cancelled?
3. How to claim Turkish Airlines flight delay compensation?
4. How to claim Turkish Airlines flight cancellation compensation?
5. How to claim Turkish Airlines denied boarding compensation?
6. Connecting flights with Turkish Airlines
1. What to do if your flight is DELAYED?
Your Turkish Airlines flight is delayed.
What should you do next? What are your rights in these situations? Could you be entitled to Turkish Airline compensation for delay?
1.1 If you are still at home
If you are still at home or hotel, stay there for a while.
First of all, check your flight status online, to find out, if possible, is it going to be a long delay. Go to the website of the airport, Turkish Airlines website or use sites like Flightstats. Next, contact Turkish Airlines or airport information desk to find out if check in is happening as planned or is it postponed. So you know if to wait or proceed to the airport as planned.
If check in for your flight is postponed, stay at home or hotel.
If it isn’t postponed, head to the airport as planned.
Do you have a connecting flight?
If it’s a connecting flight with Turkish Airlines, you are protected.
Turkish Airlines is a full service airline, and as a such it offers protected connecting flights. That means you are protected against flight delays and cancellations. If you will miss a connecting flight Turkish Airlines will take care of that — mostly, according to the Turkish Airlines missed flight policy, you will be offered another flight completely for free.
If it is a self transfer flight (you booked flights separately) — it is your responsibility. If you will miss your next flight, it will be your responsibility to buy yourself a new flight or flights.
1.2 If you are already at the airport
Find out if check in has already started.
Find it out even if you don’t need it anymore.
If check in is postponed, for now just wait. Because you never know what will happen next. It may end up being a very long flight delay or your flight may as well get cancelled. That's why it is better just to wait for a while.
If check in has already started, go and check in, and proceed to your boarding gate as you would normally do. If you don’t know the gate number yet, proceed through airport security and wait there. Check airport flight information screens every once in a while, to stay updated with what is happening with your Turkish Airlines flight. You'll submit Turkish Airlines compensation claim form later (if it's a 3+ hour flight delay).
- 3 hour flight delay
Turkish Airlines is not a European airline.
But it doesn’t mean that you aren't protected.
If the flight is departing from Europe, you are still under the EU protection. In some situations you will even be entitled to flight compensation. If your Turkish Airlines flight is delayed, and you have to wait at the airport 3 or more hours extra, you are entitled to two free phone calls, e-mails or faxes and a free meal and drink.
It is Turkish Airlines responsibility to provide all of this.
In this case it doesn’t even matter if delay is their fault or not.
All thanks to Europe's Flight Compensation Regulation EC 261/2004.
If you haven’t received any of that, contact Turkish Airlines.
- Long delay (Overnight delay)
What if it is going to be a very long flight delay?
What if it is going to be an overnight delay?
Will you have to stay at the airport overnight? If it is a flight that departed from Europe, mostly you will not. Because Turkish Airlines will provide you also with free hotel accommodation.
It is their responsibility to take care of you.
All passengers have the right to care.
It doesn’t matter if you have a travel insurance or not, or how much does your flight cost. All that matters is that the flight departed from the EU or elsewhere where the above mentioned Regulation EC 261/2004 is in effect. Here it is also worth mentioning that accepting any or all of this doesn’t affect your chances of getting Turkish Airlines compensation for delay.
1.3 If it's fault of Turkish Airlines
You might be entitled to EU flight delay compensation.
If it is their fault you might as well receive compensation.
For example, nationwide strikes, extreme weather conditions and political instability aren’t considered airlines responsibility, at the same time technical problems mostly are considered airline’s fault.
All you have to do is file a claim — to ask for the money.
If you file a claim, you may be receiving up to €600.
Sometimes even a 2 hour flight delay is enough for you to be entitled to compensation in the end, but mostly your flight must be 3 or more hours late for you to be entitled to Turkish Airlines flight delays compensation. When in doubts, register your flight with us and we will check it.
Have you experienced a flight delay?
If you have — file a compensation claim.
1.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
2. What to do if your flight is CANCELLED?
What are your rights in these situations?
What should you do if your Turkish Airlines flight is cancelled? How to get a refund from Turkish Airlines if your flight is cancelled? Compensation?
2.1 If you are still at home
Most likely you have received an e-mail from Turkish Airlines.
If it is a flight from Europe, the rules are very specific.
The rules are the same even if your flight is cancelled due to extraordinary circumstances. If a flight is cancelled airline has to offer you a choice between a new flight and refund.
How to get a refund from Turkish Airlines?
If you don’t want a new flight, ask for a refund. That is as simple as that. It is your rights. Refer to Regulation EC 261/2004 of the European Union.
One more thing to remember — according to the same regulation, this refund must be paid in cash or by bank transfer, not in coupons, miles or discount codes. That is, if the flight was from Europe. In the rest of the situations you must refer to Turkish Airlines cancellation policy.
If you haven’t received anything, contact Turkish Airlines.
Most likely they will offer you a new flight or refund.
If it is their fault, you may also be entitled to compensation.
More on that further below.
2.2 If you are already at the airport
Have you gone through airport security?
If you have — see if it is possible to go back to the landside of the airport. If it is possible and you don’t have checked luggage, go back to the landside. Because if your flight is cancelled, there will be a new flight and you will have to check in once again. If you have checked luggage, wait for an announcement from Turkish Airlines. You will have to collect your luggage first.
Wait for an announcement from your airline.
They will tell you what should you do next.
If you have not — don’t do it for now.
Because you may not fly anywhere today.
It might be impossible to find a new flight today. So it is a better idea at first just to wait for an announcement from your airline, be it Turkish Airlines or any other airline.
Do you have a connecting flight?
If it’s a connecting flight with Turkish Airlines, you are protected.
Turkish Airlines is a traditional, full service airline, and as a such it offers protected connecting flights. For you it means that you are protected against flight delays and cancellations. If due to one delay or cancellation you miss another flight, Turkish Airlines will take care of that by putting you on another flight for free.
All you have to do is contact Turkish Airlines ground stuff at the airport.
If it is a self transfer flight — it is your responsibility.
- 3 hour flight delay
Turkish Airlines is not a European airline.
But it doesn’t mean that you aren't protected.
If your flight is from Europe, you are still under the EU protection. In some situations you will even be entitled to Turkish Airlines cancelled flight compensation, even though Turkish Airlines is registered outside the EU. If you have to wait for Turkish Airlines flight 3 or more hours extra, you are entitled to two free phone calls, e-mails or faxes and a free meal and drink.
It is Turkish Airlines responsibility to provide all of this.
In this case it doesn’t even matter if it is their fault or not.
All thanks to Europe's Flight Compensation Regulation EC 261/2004.
If you haven’t received it, contact Turkish Airlines.
- Long delay (Overnight delay)
What if you have to wait longer than a few hours?
Will you have to stay at the airport overnight?
If it is a flight departing from Europe, mostly you will not. Because Turkish Airlines will provide you also with free hotel accommodation.
It is their responsibility to take care of you.
All passengers have the right to care.
You don’t need travel insurance to be entitled to it.
All that matters is that the flight departed from the EU or elsewhere where the above mentioned Regulation EC 261/2004 is in effect. Here it is also worth mentioning that accepting any or all of this doesn’t affect your chances of getting Turkish Airlines compensation for cancelled flights in the EU. These are Turkish Airlines passenger rights in these situations.
2.3 If it's fault of Turkish Airlines
What if it is Turkish Airlines accident (their fault)?
You might be entitled to EU flight cancellation compensation.
The compensation amounts in the EU are 250, 400 and 600 euro.
Have you ever experienced a flight cancellation?
If you have — file a compensation claim.
2.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
3. How to claim Turkish Airlines flight delay compensation?
Let’s assume that your Turkish Airlines flight was delayed.
You had to wait at the airport a few more hours, and you reached your destination more than 3 hours later than planned. If it was due to Turkish Airlines fault, and you flew from Europe, now you most likely are entitled to flight delay compensation up to €600.
Do you have to do anything to get this compensation?
Yes, you have to file a claim — to ask for this money.
Your two best options are:
1. You can do it all on your own. Go to the website of Turkish Airlines. Find Turkish Airlines delay compensation form. Fill in this form, upload all documents they are asking for, wait for the answer. Be prepared that airlines, including the biggest and the best airlines, use different methods to avoid paying EU flight compensation.
Contact us, if you will need legal advice.
2. You can also take the easiest path — register a claim online with us, and let us be your legal representatives. If you will choose this option we will lead the negotiations and do all the legal actions necessary to collect your Turkish Airlines compensation. We will help you to get your Turkish Airlines delay compensation easy and effortlessly.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
We will do the rest.
We will submit your Turkish Airlines flight delay compensation claim on your behalf. For our services we ask for no upfront fees. If it turns out that you aren’t entitled to compensation, you will not pay anything. If, however, you will be getting a compensation, our fee is fixed — €25 + 25% of the amount of the compensation.
Learn more about EU flight delay compensation.
- How long does it take?
On average this process takes around 2-3 months.
At first we contact the airline and try to get compensation directly from them. If the negotiations are unfruitful — if Turkish Airlines refuses to pay compensation — we take the case to competent National Enforcement Body, depending from where was the flight. In this case it takes longer. For the best chance of success register your Turkish Airline flight delay compensation claim as soon as possible.
- How far back can you claim flight delay compensation?
It depends from the local laws of the country your flight is from.
In most cases you can make a claim for 2-3 year old flights. So, even if your flight was two years ago, in many countries you can still file Turkish Airlines delayed flight claim, and get compensation from the airline for this flight.
- Does it apply only to citizens of the European Union?
No, it applies to all Turkish Airlines passengers.
You don't have to be European, to be receiving EU flight delay compensation from Turkish Airlines. All that matters is that your flight must be from a country where Regulation EC 261/2004 is in effect, and that you have requested the compensation — you have submitted Turkish Airlines flight delay claim (directly or via legal representative).
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from Turkish Airlines, but in reality it was a different airline operating the flight? What if you flew on an airplane of different airline? Who will be held responsible if there are problems with your flight?
Which airline is going to pay the compensation?
The airline operating the flight is gonna be responsible.
If it was Lufthansa flight, they will be held responsible.
3.1 How much can you claim?
In most situations you can claim 250, 400 or 600 euro.
The longer the flight, the bigger will be your compensation.
In the EU compensation amounts are fixed.
The amounts are the same for all airlines operating in the EU, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
4. How to claim Turkish Airlines flight cancellation compensation?
Let’s assume that your Turkish Airlines flight was cancelled.
It was a flight departing from Europe that falls under the regulation EC 261/2004 (most flights departing from the EU fall under it). Your flight was cancelled not more than 2 weeks or 14 days before the departure. It was due to Turkish Airlines fault, which means that now you are entitled to flight cancellation compensation up to €600.
How to claim this cancellation compensation?
Your two best options are:
1. You can do it all on your own. Go to the website of Turkish Airlines. Find Turkish Airlines compensation form. Fill in the form, upload all documents they are asking for to submit your Turkish Airlines compensation claim. Wait for the answer. Be prepared that airlines, both big and small, use different methods to avoid paying EU flight compensation.
Contact us, if you will need legal advice.
2. You can also take the easiest path — register a claim online with us, and let us be your legal representatives. We will help you to get your Turkish Airlines flight cancellation compensation easier.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
One online form, and that’s it. We will do the rest.
We work under the “no win, no fees” agreement, which means that you will pay nothing if we can’t get you your compensation, or if it turns out that you aren’t entitled to compensation. To make the things easier for you, we take no upfront fees. If the claim is successful, however, we will take only €25 + 25% of the amount of the compensation, and transfer you the rest.
Learn more about EU flight cancellation compensation.
- How long does it take?
On average the process takes between 2 to 3 months.
That is from the moment you file a claim until the moment you receive money in your bank account. The process takes longer if we need to take the case to National Enforcement Bodies. We do it if the airline refuses the claim, and there is no other way to make the airline pay you your flight compensation.
- How far back can you claim flight cancellation compensation?
It depends from the local laws of the country your flight is from.
Sometimes it is only 6 months, but in most cases it is 2-3 years.
For the best chance of success make your claim as soon as possible.
- Does it apply only to citizens of the European Union?
These rules apply to most Turkish Airlines cancelled flights from Europe.
And they apply to all Turkish Airlines passengers.
No matter the nationality and age (it applies to infants as well). You don't have to be European, to be entitled to EU flight cancellation compensation. The rules are the same also for tourists from other regions travelling in Europe.
- What about codeshare flights?
What if you were on a codeshare flight?
Sometimes airlines share a flight. What does it mean for you? What if you bought a flight from Turkish Airlines, but it was operated by British Airways or some other company? Who is gonna be responsible if there are any problems with your flight?
Which airline is going to pay the compensation?
The airline operating the flight is gonna be responsible.
If it was Lufthansa flight, then Lufthansa will be responsible.
4.1 How much can you claim?
In most of situations you can claim 250, 400 or 600 euro.
Because in the EU compensation amounts are fixed.
They are the same for all airlines operating in Europe, budget airlines and full service airlines alike. The amounts are the same for all passengers. No matter the age, nationality, airline, price of the ticket or travel insurance. That means that even your under 2 years old kid can receive full flight compensation, too.
The longer the trip, the bigger will be your compensation.
- €250 — if the distance of your flight is up to 1500 kilometres;
- €400 — if the distance is between 1500 to 3500 kilometres;
- €600 — if the distance is more than 3500 kilometres.
5. Turkish Airlines denied boarding compensation
Generally speaking, rules are almost the same.
According to the Regulation EC 261/2004, you are entitled to flight compensation not only if your flight is delayed or cancelled, but also if you are denied boarding due to overbooking. To put it simply, if you aren’t allowed to board a plane simply because there are no more free seats, you should be receiving EU denied boarding compensation.
Also, the compensation amounts are identical and affected only by the distance of the flight. Which means that your Turkish Airlines overbooking compensation will be the same as your Turkish Airlines compensation for delayed flights.
With Turkish Airlines it applies to all its flights from Europe.
Compensation amounts are fixed — 250, 400 or 600 euro.
And you can get both — a flight or refund and a compensation.
Don’t forget that this applies only to overbooking.
If there were problems with your passport or travel documents, and that was the reason why you were denied boarding, then you will not be entitled to compensation. You also can’t get compensation from Turkish Airlines if you voluntarily give up your seat and agree to take another flight. Take this into account if you will be offered such a choice.
Learn more about EU denied boarding compensation.
6. Turkish Airlines connecting flights
Turkish Airlines is one of the biggest airlines in the world.
Up until August 2019 it was flying to 315 destinations all around the world, making it the largest airline in the world by number of passenger destinations. According to Skytrax, Turkish Airlines is a 3-star airline. It’s a full service airline, and as a such it offers airline protected connecting flights.
What it means for you is convenience and protection.
Even if you have several flights (a connecting flight), you have to check in only once. Your luggage is being taken to your final destination. You don’t have to collect it and re-check it. And if there is a problem with your flight, the airline takes care of that. According to the Turkish Airlines missed connection policy, as long as it isn't your fault, the airline helps you to find a new flight to your destination.
If, for example, your first flight is cancelled and because of that you miss the next flight, Turkish Airlines will offer you to take another flight to your destination completely for free. You will not have to do anything — neither look for another flight, nor pay for it.
You can book them directly or on flight booking sites.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your Turkish Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!