Transavia: Compensation for delayed flight, cancellation, denied boarding
Is your Transavia flight delayed? Cancelled? Or maybe you have been denied boarding due to overbooking? If any of that has happened during the last 3 years, here is a very good news for you. According to Europe's Flight Compensation Regulation, you now might be owed up €600 by Transavia. How to get this Transavia compensation?
How to claim Transavia flight delay compensation?
How to receive Transavia flight cancellation compensation?
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 6 main topics that we will focus on:
1. What to do if your Transavia flight is delayed?
2. What to do if your Transavia flight is cancelled?
3. How to claim Transavia flight delay compensation?
4. How to claim Transavia flight cancellation compensation?
5. How to claim Transavia denied boarding compensation?
6. Connecting flights with Transavia
1. What to do if your flight is DELAYED?
It has happened.
Your Transavia flight is delayed and is not gonna depart in time.
It happens. Every day. Here is what you should do next.
1.1 If you are still at home
First things first, for how long is your flight going to be delayed?
Is it a short delay then wait for a while and proceed as planned.
If it’s a long delay, stay at home longer. And continue checking your Transavia flight status online once in a while. Two great options for this are FlightStats and Flightradar24. Alternatively go to the website of the airport.
Do you have a connecting flight you may miss now?
Think of what you are going to do about that flight.
Transavia doesn’t sell connecting flights. Which means they aren’t going to put you on another flight if you miss the first one. Even if it’s their fault that the flight is delayed. You will have to deal with that yourself. That's just how connecting flights with low cost airlines work. It's also known as a self transfer.
If it’s the airline's fault, though, you may receive compensation (in cash or bank transfer). But it’s not gonna happen right away and you will have to file a claim. What you might be entitled to right away is free food, free drinks and free hotel room in some cases.
For more information on Transavia delay compensation scroll down.
1.2 If you are already at the airport
Go and see if you can check in for your flight.
If the check in has started, then go and check in.
There is no reason to postpone it.
If you have already checked in online, proceed through airport security. You'll make a claim for Transavia compensation later (if it's a 3+ hour flight delay).
And… wait for more information.
Find some place to sit down and check the airport information screens once in a while. Do it every 20-30 minutes. Because information regarding your Transavia flight delay may change (often it will change). You can alse keep checking your flight status online.
- 3 hour flight delay
If Transavia delays the flight 3+ hours, it has to take care of you.
Because that’s the rules here in Europe.
If the delay is going to be 3 or more hours, the airline has to provide you with a free meal and drink, plus two free phone calls, e-mails or faxes. Food and drinks are mostly provided in form of coupons, that you can redeem at the airport.
Transavia is a Dutch low-cost airline (European airline).
Which means that it applies to all Transavia delays.
- Long delay (Overnight delay)
Will you have to wait overnight?
In this case free hotel accommodation, plus food and drinks should be provided. Apart from that it’s the airline’s responsibility to take you to the hotel. In some situations they will book you into airport hotel. When the hotel is somewhere else, free transportation must be provided.
If it isn’t offered, ask for it.
It applies to all Transavia flight delays and cancellations.
All passengers are eligible to it, no matter the citizenship. In these situations you don't have to be European to have the same rights like Europeans.
1.3 If it's fault of Transavia
In this case you may also be owed a flight delay compensation up to €600.
That is if the reason of the delay is something within Transavia's control. For example, if they make a mistake in calculations and now there is not enough staff for the flight. Or if there is a technical problem with the aircraft, that should have been taken care of.
If the delay is less than 3 hours, it doesn’t count.
If it's 3+ hours, you should claim for flight delay compensation.
1.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
2. What to do if your flight is CANCELLED?
Your Transavia flight is cancelled.
Or maybe your flight is delayed at first, and then Transavia cancels the flight.
What's next? Could you be entitled to flight cancellation compensation?
2.1 If you are still at home
Your flight is cancelled.
Have you received an email from Transavia? If yes, in the same email you should be able to find the answers to everything from what has happened to what should you do now. If something isn’t clear. Or you don’t agree with any solutions offered. Then get back to the airline.
Haven’t received anything? If your flight is today or tomorrow, contact Transavia customer service now.
Mostly you’ll be offered to take another flight or receive full refund.
Choose what suits your situation the best.
Even in the worst situations, when the flight is cancelled due to extraordinary circumstances, you still have the right to ask for a full refund.
Are there other flight that are going to be affected?
Take it into account when making a decision.
Transavia doesn’t sell connecting flights. Hence it’s fully your responsibility. If there's another flight you're going to miss, and you’ll have to book a new flight instead, you will have to pay for that particular flight from your pocket.
2.2 If you are already at the airport
Are you already at the airport?
First of all, don’t proceed through airport security yet.
Because you may not fly anywhere today.
And wait for more information. It will come. The airline has to take you to your destination, no matter the reason of the cancellation.
If you are in rush, you can try and contact the airline’s staff. But be prepared for long queues. Hundred if not several hundreds other passengers will be doing the same. And the airline staff most probably will not be informed yet about any further actions.
If you have already gone through airport security, wait for more information.
If you don’t have checked in luggage and if it’s possible, go back to the arrivals and wait there. Because there will be a new flight and you will have to check in for that new flight.
Don’t forget about your checked in luggage! If you have it, contact the airline staff to learn when and where will you be able to collect it. Mostly you will need to collect it yourself and check in for the new flight yourself.
- 3 hour flight delay
There will be a new flight.
Transavia has offered you to fly a few hours later.
You have accepted the offer.
What else you should know is that you now might be entitled to free meal and drink and two free phone calls, e-mails or faxes. That’s in case you have to wait at the airport for 3+ hours more than originally.
Contact the airline staff to ask for it.
Since Transavia is a European airline, it applies to all its flights.
- Long delay (Overnight delay)
Free hotel accommodation, free transport to and from it, plus free meals and drinks should be provided if it is going to be an overnight delay. And again it should be provided by your airline. It’s the responsibility of Transavia to provide you with it.
No matter your citizenship or whether you have travel insurance.
It applies to all flights.
It doesn’t matter if the ticket cost only €20.
2.3 If it's fault of Transavia
You may be owed flight cancellation compensation up to €600.
That’s up to €600 per passenger.
If you are a family of three, you may receive up to €1800 euro.
All it takes is for one of you to file a claim.
And, yes, you are still entitled to already mentioned free food, free accommodation and a new flight to your destination. Taking any (or all) of that will not in any way affect your chances of receiving flight cancellation compensation. You can still file a claim for Transavia compensation for cancellation.
It applies only if you are informed of the flight cancellation less than 14 days in advance. If you were informed earlier than that, if your flight was cancelled more than 2 weeks before the trip, the airline is only obliged to provide you with an alternative flight to your destination or pay you a full refund.
2.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
3. How to claim Transavia flight delay compensation?
So, your Transavia flight was heavily delayed.
It departed late, hence you have arrived to your destination more than 3 hours later than planned. If that was Transavia’s fault now you are entitled to a decent flight delay compensation. Up to €600 per passenger to be exact.
How to claim your Transavia flight delay compensation?
Can you do it all on your own?
There are two options:
1. You can do it all on your own. Go to the website of Transavia. Submit all the information they are asking for, wait and hope for the best. Provide all the extra information if they are asking for something more later.
Be prepared, that it takes time and you may have to ask for a legal advice at some point.
2. Or - let’s work together.
Register your flight online at refundor.com.
We will do the rest - we will be your legal representatives. We will help you to get your Transavia flight delay compensation much more effectively.
- Go to this page on our website;
- Fill in the details about yourself and your Transavia flight delay;
- Upload your boarding pass and passport copy;
- Sign the claim online.
And… you’re done.
Because we’ll take it from here.
The best part? The checking is for free. There are no upfront fees. And it will cost you nothing at all if it turns out that you aren’t entitled to Transavia delayed flight compensation.
Our fee is fixed. It’s €25 + 25% of the amount of the compensation. Payable only in case of success.
Learn more about EU flight delay compensation.
- How long does it take?
How soon will you receive your Transavia refund in your bank account?
When working with us it takes around 2-3 months from the moment you sign the claim. If Transavia refuses to pay you, we may need to go to court. It will take extra time.
But don’t worry! We will update you on the progress.
- How far back can you claim flight delay compensation?
Mostly 2-3 years.
We would however recommend you not to wait and submit your Transavia claim as soon after the incident as possible. For the best chance of success.
- Does it apply only to citizens of the European Union?
It applies to all passengers flying with Transavia.
Even if your ticket cost only 50 euro.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
3.1 How much can you claim?
In most of situations it’s gonna be 250, 400 or 600 euro.
Because that’s the rules here in Europe.
Generally speaking the longer the journey, the bigger compensation.
The rules are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
4. How to claim Transavia flight cancellation compensation?
Your Transavia flight was cancelled last-minute.
You were informed of the cancellation less than 14 days in advance.
Reason of the delay? Something within Transavia’s control. Or in other words - it was Transavia’s fault. What it means for you? Now you are entitled to flight cancellation compensation up to €600 per passenger from Transavia.
If it was more than 14 days before, you can only get a refund or a new flight. The rest depends from the Transavia cancellation policy and your ticket.
Here is how you can receive the compensation:
1. You can do everything yourself. Go to the website of the airline. Submit all the information about your Transavia booking and documents they are asking for. Wait. Provide all the extra information, if they are asking for something.
Be persistent in your communication with Transavia.
2. Or - let’s work together. Register your flight online at refundor.com.
We will do the rest - we will be your legal representatives.
It’s an easy and straight forward procedure:
- Go to this page on our website;
- Fill in the details about yourself and your Transavia cancellation;
- Upload your boarding pass and passport copy;
- Sign the claim online.
And… that’s it.
We’ll take it from here.
If it turns out that it wasn’t their fault after all - and you aren’t entitled compensation - it will cost you nothing. Exactly, we don’t take any fee at all, if you aren’t receiving the compensation.
If the claim is successful, we’ll take €25 + 25% of the compensation, and transfer you the rest.
Learn more about EU flight cancellation compensation.
- How long does it take?
Mostly around 2-3 months from the moment you sign the claim.
Longer - if the airline refuses to pay and we need to go to court.
We’ll keep you updated.
- How far back can you claim flight cancellation compensation?
In case of most countries, 2-3 years.
For the best results, submit your Transavia compensation claim as soon after the flight as possible.
- Does it apply only to citizens of the European Union?
No.
The rules are the same for all passengers flying with Transavia.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
4.1 How much can you claim?
Mostly it’s gonna be either 250, 400 or 600 euro.
Because the amounts are fixed.
The rules are the same for all airlines operating in the EU. In case of European airlines it applies also to their flights from countries outside the EU flying to EU. Transavia is a European airline.
There are some exceptions. But in most situations this is how you can calculate the exact amount of the compensation you are entitled to:
- €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
- €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
- €600 - if the distance is more than 3500 kilometres (mostly 5+ hour flights).
The rules are the same for all passengers. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
5. Transavia denied boarding compensation
Have you been denied boarding because there were no more free seats?
If the answer is yes and it was Transavia’s flight, here is a good news for you. Now you are entitled to denied boarding compensation from Transavia.
The rules for most part are the same.
It applies to all Transavia flights to, from or within Europe.
Mostly the amount of the compensation will be either 250, 400 or 600 euro.
It doesn’t apply to situations when there are any issues with your travel documents. Or if there are some security related issues as a result of which you aren’t allowed to board the plane. Or if you voluntarily give up your seat and fly later.
Don’t forget, that travelling internationally your passport should be valid for at least 6 months after the date of return.
You don't have to be European to be entitled to it.
And, yes, you can get both - a new flight or full refund and a compensation.
Learn more about EU denied boarding compensation.
6. Connecting flights with Transavia
Connecting flights are not available on Transavia.
The airline sells only direct flights.
If you want to buy a "connecting flight with Transavia", you’ll have to buy two separate tickets. Or these can also be different airlines.
This will be a self transfer which won’t be protected by the airline. This means, if your first flight is delayed (or cancelled) and thus you don’t make it in time for your next flight, airline won’t provide you with a new ticket. You will have to take care of that yourself. And, the worst part, you will have to pay for that from your pocket.
Think twice if it’s a risk you are willing to take.
As mentioned above, in some situations you may be able to receive compensation up to €600 per passenger from Transavia. If, for example, your first flight is cancelled last-minute (less than 2 weeks before departure). Or if it’s delayed for 3+ hours.
But you should not forget, that it takes time.
Mostly it takes at least 2 moths until you receive the money.
6.1 Connecting flights with kiwi.com
There is another, more safe option.
You can book a connecting flight with Transavia, using third parties like kiwi.com flight booking website.
If you have bought a Transavia connecting flight with kiwi.com, then your flight is protected by kiwi.com. If something goes wrong, kiwi takes care of that.
Kiwi Guarantee protects its customers from flight delays, flight cancellations and schedule changes. If you have booked a trip with kiwi.com, and the trip has been affected, you must contact kiwi.com within 24 hours, otherwise the Kiwi Guarantee may be cancelled.
Learn more about Kiwi Guarantee on kiwi.com.
About Transavia
Transavia, legally incorporated as Transavia Airlines C.V., is a Dutch low-cost airline with its main hub is Amsterdam Airport Schiphol.
The airline was founded in the 1960s, and its first commercial flight was on 16 November, 1966.
Transavia previously operated under the name Transavia Holland, but later brand was changed into Transavia Airlines. Since June 2003 Transavia is a wholly owned subsidiary of KLM, and therefore a part of the Air France-KLM group.
Transavia France, a French low-cost airline based at Paris-Orly Airport, is Transavia’s French unit, owned by Transavia Airlines and Air France.
As of May 2019, the Transavia Netherlands fleet consists of 43 Boeing aircrafts.
The Transavia France fleet consists of 36 Boeing and Airbus aircrafts.
Transavia destinations
Transavia (including Transavia France) flies to around 100 destinations across Europe, Middle East and North Africa.
A
Albania (Tirana), Algeria (Algiers, Oran), Austria (Innsbruck, Salzburg, Vienna),
B
Bulgaria (Sofia),
C
Croatia (Dubrovnik, Pula, Rijeka, Split, Zadar), Cyprus (Larnaka, Paphos), Czech Republic (Prague),
D
Denmark (Copenhagen),
F
Finland (Helsinki), France (Bergerac, Chambéry, Grenoble, Montpellier, Nice, Paris, Toulon),
G
Germany (Berlin), Greece (Athens, Cephalonia, Chania, Chios, Corfu, Heraklion (Crete), Kalamata, Kos, Mykonos, Preveza (Lefkas), Rhodes, Samos, Santorini, Thessaloniki, Volos, Zakynthos),
H
Hungary (Budapest),
I
Iceland (Reykjavík, Akureyri), Ireland (Dublin), Israel (Ovda (Eilat), Tel Aviv), Italy (Bari, Bologna, Brindisi, Catania, Lamezia Terme, Naples, Olbia, Palermo, Pisa, Rome, Verona),
J
Jordan (Amman),
L
Lebanon (Beirut),
M
Malta (Luqa), Montenegro (Tivat), Morocco (Agadir, Al Hoceima, Casablanca, Dakhla, Essaouira, Fez, Marrakesh, Nador, Oujda, Rabat, Tangiers),
N
Netherlands (Amsterdam, Eindhoven, Groningen, Rotterdam),
P
Poland (Katowice, Krakow), Portugal (Faro, Funchal, Lisbon, Porto),
S
Serbia (Belgrade), Slovenia (Ljubljana), Spain (Alicante, Almería, Barcelona, Fuerteventura, Girona, Gran Canaria, Ibiza, La Palma, Lanzarote, Malaga, Mallorca, Menorca, Seville, Reus, Tenerife, Valencia), Sweden (Stockholm), Switzerland (Geneva),
T
Tunisia (Djerba, Monastir, Tunis),
U
UK (Edinburgh), United Arab Emirates (Dubai).
For up to date information visit transavia.com.
Transavia baggage allowance
Cabin luggage
One piece of hand baggage per passenger is permitted in the cabin. Your Transavia hand luggage (this one bag) should weight no more than 10 kilos with the maximum dimensions 55 x 40 x 25 cm. Dimensions include handles and wheels.
However, on busy flights (due to too little space in the cabin) some hand baggage can be transported as hold luggage. Don’t worry, you won’t be charged for it!
If your carry on's dimensions are 45 x 40 x 25 cm, it will always be allowed on board, even on busy flights. As long as you store under the seat in front of you.
Hold luggage
If you haven’t checked in, you can book hold luggage at a reduced rate via My Transavia.
Every passenger is allowed book up to 5 pieces of luggage, with maximum total weight of 50 kg per passenger. The maximum weight per bag is 32 kg.
If you end up taking more checked luggage than you booked, you can purchase extra hold luggage at the airport at a higher rate.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your flight with Transavia is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!