Thai Airways International: Compensation for delayed flight, cancellation, denied boarding

How to claim Thai Airways compensation online?

Thai Airways (THAI) International is the flag carrier of Thailand, headquartered in Bangkok, Thailand. Founded in 1961, the airline is a founding member of the Star Alliance, the world's largest global airline alliance. THAI operates scheduled flights to more than 80 destinations in Asia, Oceania, Europe and the Middle East. On its EU/UK flights you are protected by the EU/UK.

How to claim Thai Airways flight delay compensation?

Thai Airways flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

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Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Thai Airways flight delay compensation?

4. How to claim Thai Airways flight cancellation compensation?

5. How to claim Thai Airways denied boarding compensation?

Thai Airways Plane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

There are two most likely scenarios (see below). But the most important thing — don’t worry. You’ll get to your destination. Keep in mind, that if your Thai Airways International flight departs from the EU, you are entitled to receive certain services from the airline for free. And, in some situations, you are entitled to Thai flight delay compensation.

1.1 If you are still at home

Let’s assume, you are still at home/hotel.

The most important thing is to find out what is the flight check in status. Has it been delayed, too? Or will it happen as planned? You can find this out by contacting the airline or the airport you are flying from. See, what works the best for you.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

What if there’s a possibility that you might miss your connection? Will you be booked on another flight? If it’s an airline-protected connecting flight, you are protected by the airline. The airline will put you on another flight completely for free. If you booked your flights separately, they are so called self transfer flights. And you won’t be entitled to free tickets in case of missed flight.

1.2 If you are already at the airport

You have arrived at the airport, but unfortunately your flight is late. What now? Just like in the previous situation, find out what is the check in status for your flight.

If check in hasn’t started, for now just wait.

There’s no need to rush to your gate. Do not go through airport security just yet. It might be a very long delay, or your flight might even get cancelled altogether. That’s why it’s better to just wait until you see that the check in for your flight starts. Even if you have checked in already, and don’t really need it anymore.

If check has started, that’s a good sign.

Check in, if you haven’t already.

And then you can proceed through airport security.

Clock on the wall

- 3 hour flight delay

Thai Airways International is an airline based in Thailand.

Despite this fact, on some flights you are protected by the EU.

If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. Thai Airways has to provide you with two free phone calls or e-mails and also a free meal and drink.

This applies to all flights departing from the EU.

All Thai Airways passengers are equally protected.

All thanks to Regulation EC 261/2004.

If your Thai Airways flight departs from the UK, you are protected under the UK law (Regulation UK261). It’s very similar to its EU counterpart, and offers the same level of protection. You are entitled to receive the same services for free.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Thai has to offer you free hotel room and free transfer.

Everyone has a right to this kind of care.

1.3 If it is fault of Thai Airways International

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you be offered a new flight? Will you have to pay for that? When can you ask for compensation from Thai Airways International?

2.1 If you are still at home

You need to find out what has happened to your flight.

Contact the airline to learn about your options. Generally speaking, if the flight is departing from the EU or UK, you can get either a full refund or a new ticket (for free) to your destination. You have a right to request a refund if you don’t want to take the alternative flight offered by the airline.

If your flight departs from the EU, and it has been cancelled due to the fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

There’s no need to rush to your gate.

Do not go through airport security just yet. Stay at the landside area of the airport. Your flight is cancelled. As we have mentioned, that means you are entitled to a new flight ticket (for free), or a full refund. Now you have to find Thai Airways ticket office or counter. If you can’t find it, ask at the information desk. Head there to get a new ticket or apply for a refund.

If you decide to travel later on an alternative flight offered by the airline, you will need to check in for that flight once check in counters open. If your new flight departs only on the next day, you will have to come back a day later. If you do not wish to travel anymore, ask for a refund.

A red alarm clock

- 3 hour flight delay

Thai Airways International is an airline based in Thailand.

Despite this fact, on some flights you are protected by the EU.

If you have to wait at an EU airport 3 or more hours, due to Thai Airways flight delay, cancellation or denied boarding, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

The law applies to all flights. That includes cancellations because of bad weather and other extraordinary circumstances. As long as the flight departs from the EU or the UK. All thanks to Regulation EC 261/2004. If your Thai Airways flight departs from the UK, you are protected under the UK law (Regulation UK261).

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

If your flight departs from Europe, you have a right to a free hotel stay and transfer. In Europe, it is airlines’ responsibility to provide every affected passenger with free accommodation.

2.3 If it is fault of Thai Airways International

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Thai Airways flight delay compensation?

There are 3 conditions that should be met. The delay must be at least 3 hours long, and it must be due to the fault of the airline. Last but not least, the flight must depart from Europe. Otherwise, European laws and regulations won’t work. If this is what has happened to your flight, you have a right to EU / UK flight delay compensation.

Make a claim in order to receive up to 600 euro per passenger. There are two ways you can claim flight delay compensation from Thai Airways.

1. You can do it all on your own.

Contact the airline and request the compensation. Use the contact form provided on Thai Airways website. Refer to the Regulation EC 261/2004. Be prepared for a refusal. Airlines often deny claims, even if the compensation is due. Here you can see some of the most popular ways how airlines try to avoid paying passengers compensations.

Contact us for legal help with Thai Airways claims.

2. You can hand the case over to us.

This is the easiest way, a shortcut.

You fill in only one form, and we start a case against the airline. In this case, we are your legal representatives. We do the negotiations on your behalf. And, if necessary, we take your case to court on your behalf.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

If you work with us, it will take around 3 months.

If you do it yourself, it depends from case to case.

- How far back can you claim flight delay compensation?

Depends on the laws of the country you are travelling from.

In most EU countries, you are allowed to make a claim even if your flight was delayed 2 or 3 years ago. In the UK, the limit is 6 years. If you submit a claim with us, we do the checking.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

The rules are the same for everyone, including tourists coming from countries outside of Europe. You don't have to be European to have these rights and to receive EU or UK delay compensation.

- How much can you claim?

The longer the flight, the more you can claim.

The amounts are regulated by law, and they are as follows: 200, 400 or 600 euro per passenger. These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. In the EU and UK, even infants can receive full flight compensation.

How much can you claim - Refundor

4. How to claim Thai Airways flight cancellation compensation?

There are three conditions that should be met.

It must be a last-minute cancellation (not more than 2 weeks before the planned date of departure). Cancellation must be due to the fault of the airline. And last but not least, the flight must depart from the EU or the UK. If your flight meets these criteria, you have a right to EU / UK flight cancellation compensation. There are two ways how to claim flight cancellation compensation from Thai Airways International.

1. You can do it all on your own.

Contact customer service of Thai Airways International. Use the contact form on their website. Refer to the Regulation EC 261/2004, and request a cancellation compensation. Be prepared to wait. If your claim is denied, do not give up. Be ready to fight for your rights.

Contact us for legal help with Thai claims.

2. You can hand the case over to us.

This is the easiest option, a shortcut you have.

Legally it’s called legal representation. In this case, it’s us who do all the negotiations and prepare all the necessary paperwork. You don’t need to do anything, except for filling in and signing a single form, all of which can be done online.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average, it takes about 2 or 3 months.

Mostly with non-EU airlines it takes more time than with EU airlines.

- How far back can you claim flight cancellation compensation?

Depends on the laws of the country you are travelling from.

In most EU countries, you are allowed to make a claim even if your flight was cancelled 2 or 3 years ago. In the UK, the limit is 6 years. When in doubts, file a claim with us, and we will do the checking, if your claim is still suitable.

- Does it apply only to citizens of the European Union?

No, this law protects also tourists from outside of Europe.

The rules are the same for everyone, all passengers. When it comes to flight delays, flight cancellations and denied boarding, you don't have to be European to have these rights and to receive European flight compensation.

- How much can you claim?

The amounts are regulated by the European laws.

Here is how much you can claim (depending on the distance):

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are exactly the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Are you travelling with a child? Keep in mind that kids and babies can receive full flight compensation — in the EU and UK every air passenger is protected by law.

How much can you claim - Refundor

5. How to claim Thai Airways denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

This can happen if your flight is overbooked. Airlines often sell more tickets than there are seats. It’s a common practice. If this has happened to your flight, you may be asked to give up your seat. Sometimes they tell you about that via email. You can agree to that, and take another flight offered by the airline, or you may refuse. Whenever you are denied boarding against your will, you have a right to EU denied boarding compensation.

With Thai Airways it applies to flights departing from Europe.

Compensation amounts are as follows — 250, 400 or 600 euro.

And in most cases, you can get both — a new flight and compensation.

It applies only to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat (and fly later), then you won’t be entitled to denied boarding compensation from Thai Airways International.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Thai Airways flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!