TAP Air Portugal: Compensation for delayed flight, cancellation, denied boarding

How to claim TAP Portugal compensation online?

TAP Air Portugal is the flag carrier airline of Portugal, with its headquarters at Lisbon Airport. The airline is a member of Star Alliance. It operates flights to more than 80 destinations in Europe, Africa, North America and South America. You can get to a lot of places with TAP, and on all of these flights you are protected by the EU — in case of problems you can get compensation.

How to claim TAP Portugal flight delay compensation?

TAP Portugal flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim TAP Air Portugal flight delay compensation?

4. How to claim TAP Air Portugal flight cancellation compensation?

5. How to claim TAP Air Portugal denied boarding compensation?

TAP Air Portugal Airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on the situation.

1.1 If you are still at home

Found out that your flight is late?

If you are at home when you find out that your flight has been delayed, the action plan is simple. All you have to do is to find out what will happen with check in for your flight. Will it be postponed or not? Find this out even if you have checked in online.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

Do you need to worry about your connection? Well, it depends on the type of your connection. There are two most likely scenarios. If it’s an airline-protected connecting flight, you are protected by the airline. Your airline has to put you on another flight for free. If, however, you have booked two or more flights separately, this is your responsibility. Flights like the latter are called self transfer flights.

1.2 If you are already at the airport

According to the departure board, your flight has been delayed.

What to do in this situation? Find out if check in for your flight has started, or is it postponed, just like the flight? Find it out before proceeding anywhere, this is important.

If check in hasn’t started, for now just wait.

It may be a long delay, or your flight may get cancelled altogether. Stay at the landside area of the airport until check in for your flight starts.

If check has started, that’s a good sign.

Check in (if you haven’t already).

Then proceed through airport security and go to your gate.

Clock on the wall

- 3 hour flight delay

TAP Air Portugal is a European airline.

And that means you are protected by the EU.

If your flight has been delayed, cancelled or you have been denied boarding, you may end up waiting at the airport until your new/delayed flight departs. Whenever that happens, know that in case of waiting for 3+ hours, you have a right to care from the airline. TAP Air Portugal has to provide you with two free phone calls or e-mails and also a free meal and drink.

This applies to all TAP Portugal flights and all passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

TAP has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of TAP Air Portugal

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

First of all, contact your airline. You will be given a new ticket free of charge, but you need to find out what to do now. You may also ask for a full refund. In some situations, you are entitled to compensation from TAP Air Portugal as well.

2.1 If you are still at home

You need to find out what’s happening next.

Contact TAP Air Portugal, if they haven’t yet contacted you. If you are flying with an airline registered in the EU (like TAP Air Portugal), you are protected under the EU law. The airline always has to offer you a choice — a new flight or full refund. You can choose either. And if you do not wish to fly anymore, you may request a refund. If the cancellation is due to the fault of the airline, you may have a right to compensation.

More on the latter further below.

2.2 If you are already at the airport

Don’t go through the airport security.

Your TAP Air Portugal flight is cancelled. As you may already know, the airline has to provide you with a new ticket to your destination. This new flight has to depart as soon as possible. And as there will be a new flight, you will have to check in for that flight. That’s why it’s important to stay at the landside area of the airport, where all the check-in counters are located.

What else? Try to get in touch with the representatives of TAP to learn what’s happening next, about the next steps. Ask for a refund, if you don’t want to take the new flight.

A red alarm clock

- 3 hour flight delay

TAP Air Portugal is an airline registered in the EU.

And that means you are protected by the EU.

If you have to wait at the airport, due to delay, cancellation or denied boarding, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all TAP Portugal flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

All affected passengers are entitled to a free hotel stay and transfer to the hotel and back to the airport. It is the airline’s responsibility in case of a long delay/wait. It includes situations with last-minute flight cancellations.

2.3 If it is fault of TAP Air Portugal

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim TAP Air Portugal flight delay compensation?

There are two conditions that should be met.

It must be due to the fault of TAP Air Portugal, and the delay should be 3+ hours long. If your flight is heavily delayed due to the fault of the airline, you have a right to EU flight delay compensation. Make a claim and receive up to 600 euro per passenger! There are two ways how to claim flight delay compensation from TAP.

1. You can do it all on your own.

Contact the airline and request compensation, quoting the Regulation EC 261/2004. Be prepared for an improper refusal, airlines aren’t always telling the truth. Be ready to fight for your rights. Here you can see some of the most popular ways how airlines try to avoid paying compensation. Read it to know what you are dealing with.

Contact us for legal help with TAP Portugal claims.

2. You can hand the case over to us.

If you are looking for an easier way how to deal with this, work with us. All you will have to do is to fill in one form, and sign it online. We will take it from there. We will help you to get your TAP Air Portugal compensation as soon as possible.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

Usually, it takes 2 to 3 months.

It will take longer if you claim compensation yourself.

- How far back can you claim flight delay compensation?

Mostly it works with flights that are up to 2 or 3 years old.

As long as they fall under the EC Regulation 261/2001.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

In most cases you will get either 250, 400 or 600 euros. These compensation amounts are the same for all passengers on the same flight. No matter the nationality, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight falls under the EC Regulation 261/2001.

How much can you claim - Refundor

4. How to claim TAP Air Portugal flight cancellation compensation?

There are two conditions that should be met.

Your TAP Air Portugal flight must be cancelled due to the fault of the airline, and it must be a last-minute cancellation. What is a last-minute cancellation? It is when a flight is cancelled not more than 14 days before the planned date of departure. How to claim TAP Air Portugal flight cancellation compensation?

There are two ways how you can do it.

1. You can do it all on your own.

Contact customer service of TAP Air Portugal. Refer to the Regulation EC 261/2004, and request a cancellation compensation. Be prepared to wait. Be ready to fight for your rights. If you are facing issues with the process, contact us for legal help with TAP Air Portugal claims.

2. You can hand the case over to us.

This is the easiest option.

It’s us who do all the negotiations and prepare all the necessary paperwork. Legally it’s called legal representation, because it’s us representing you in the case against the airline.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

The process takes around 2-3 months.

If you are claiming compensation yourself, it will take longer than that. Especially if you are facing issues with the process, like slow communication or if your case has to be taken to court. If you work with us, we deal with all these issues at no extra cost. You pay only our standard fee of 25% + 25 euro per passenger, and only if you get the money.

- How far back can you claim flight cancellation compensation?

You may get compensation also for old flights (2-3 years).

As long as your flight falls under the EC Regulation 261/2001. Usually, in the EU, you can file a claim up to 2-3 years after the day of cancellation. However, we would recommend you make a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, the rules are the same for everyone.

When it comes to flight delays, flight cancellations and denied boarding, you don't have to be European to get flight compensation. In short, everyone has the same rights.

- How much can you claim?

The amounts are regulated by the EU law.

Here is how much you can claim:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are exactly the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation. The amounts are the same with full service and low cost airlines.

How much can you claim - Refundor

5. How to claim TAP Air Portugal denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

It may happen when TAP Air Portugal sells more tickets than there are seats, and all the passengers show up for their flight. This is called overbooking, and it’s a common practice in the aviation industry. Whenever that happens with you, you have a right to EU denied boarding compensation.

With TAP it applies to all their flights to and from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight and compensation.

Do no forget that it applies only to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat, and agree to take another flight later, then you won’t be entitled to TAP Air Portugal denied boarding compensation.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your TAP Air Portugal flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!