Singapore Airlines: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Singapore Airlines?

Singapore Airlines is the flag carrier airline of Singapore. It's a 5-star airline, known for the high quality of its airport and onboard service.The airline operates flights also to and from Europe and the UK. And these are the flights, on which you are protected by EU and UK flight compensation regulations — you can get compensation for delays, cancellations and overbooking.

How to claim Singapore Airlines flight delay compensation?

Singapore Airlines flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Singapore Airlines flight delay compensation?

4. How to claim Singapore Airlines flight cancellation compensation?

5. How to claim Singapore Airlines denied boarding compensation?

Singapore Airlines airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

First, contact the airline or airport. There’s one thing you need to find out. This will help you understand, whether to wait at home or hotel or go to the airport.

1.1 If you are still at home

Find out what’s the situation with check in.

If check in is going to be delayed, wait for a while.

Don’t go to the airport just yet. Wait at home or hotel.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

Singapore Airlines sell “proper” connecting flights. If you book a flight like this, you are protected. If there is a problem with one flight, the airline books you on another flight for free. If, however, it’s a completely separate flight, a flight you’ve booked yourself, that’s your responsibility. The latter are called self transfer flights.

1.2 If you are already at the airport

Go and see what’s the situation with check in.

If check in hasn’t started, for now just wait.

Sometimes check in happens as planned, despite the delay. But that’s not the same every time. If your Singapore Airlines check in is delayed, it’s better to just wait. Even if you have already checked in online and don’t really need it anymore. Just in case your flight gets cancelled. Wait until the check in starts.

If check has started, that’s a good sign.

Most likely everything is gonna be fine after all.

Proceed to your gate.

Clock on the wall

- 3 hour flight delay

Singapore Airlines is not a European airline.

Despite that, on many flights you are protected by the EU.

Here we are talking about flights departing from the EU. If you are in a EU airport, and you have to wait, you have a right to care from your airline. Singapore Airlines has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Singapore Airlines passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Singapore Airlines has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Singapore Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will Singapore Airlines offer you a new flight? Will you have to pay for this new flight? In what situations do you have a right to compensation from Singapore Airlines?

2.1 If you are still at home

First, you have to learn what’s happening next.

If the airline hasn’t contacted you yet, call them.

If the flight is from the EU, there are very specific guidelines that should be followed. Singapore Airlines offers you a choice between a new flight and refund. You make a choice. If it’s due to their fault - this cancellation - you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

If you are already at the airport, don’t go to security.

Don’t proceed through airport security. Your flight is cancelled. Singapore Airlines will offer you a new flight to your destination. They have to. New flight means new check in procedure. You will have to check in for that new flight. That’s why, first, get in touch with the representatives of Singapore Airlines — to ask, what’s happening next. Ask for a refund, if you don’t want to fly anymore.

A red alarm clock

- 3 hour flight delay

Singapore Airlines is not a EU airline.

Still, on many of their flights you are protected by the EU.

For example, on European flights you have a right to care. If you have to wait in a European airport for more than 3 hours, the airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Singapore Airlines cancellations.

As long as the flight departs from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case, you have a right to free accommodation.

According to EU flight compensation regulation, if you have to wait overnight, you have a right to free hotel accommodation and free hotel transfer. The airline has to provide all of that. With Singapore Airlines, it applies to all their flights departing from the EU and the UK.

2.3 If it is fault of Singapore Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Singapore Airlines flight delay compensation?

There are three conditions that should be met.

Delay must be at least 3 hours, it must be due to airline’s fault, and the flight must depart from the EU. When all of these conditions are met, you have a right to delay compensation from Singapore Airlines. In the EU, we call it EU flight delay compensation.

Here’s how you can get this money.

1. You can do it all on your own.

Contact the airline and request the compensation.

Contact us for legal help with Singapore Airlines claims.

2. You can hand the case over to us.

This is easiest of the options that you have.

In this case, you fill in a single form, sign a contract online, and we become your legal representatives. What it means is, that from that moment that’s us who do all the work. We file a claim on your behalf and do all the negotiations.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

This can vary a lot from case to case.

However, mostly it’s around 2 to 3 months. It takes more time if we have to involve some other institution, or if we need to take the case to court.

- How far back can you claim flight delay compensation?

How old flights aren’t too old?

Up to 3 years mostly is okay. You can get compensation for flights that are up to 3 years old. But remember that with Singapore airlines this applies only to flights from the EU/UK.

- Does it apply only to citizens of the European Union?

No, absolutely not, it applies to everyone.

You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

With Singapore Airlines, it's mostly 600 euro per passenger.

And that’s per passenger, which means that a family of four will receive 4 times the same amount. The price of the ticket doesn’t matter, nor your travel insurance. You don’t need insurance for this. What else, even infants can receive full flight compensation if a flight is delayed for 3+ hours.

How much can you claim - Refundor

4. How to claim Singapore Airlines flight cancellation compensation?

There are three conditions that should be met.

Cancellation must be last-minute (up to 14 days), it must be due to airline’s fault, and the flight must depart from the EU. When all of these conditions are met, you have a right to Singapore Airlines cancelled flight compensation — EU flight cancellation compensation.

Here’s how you can get this money.

1. You can do it all on your own.

You can file a compensation claim yourself.

Refer to the Regulation EC 261/2004. This is the regulation that gives you a right to compensation in the European Union. Contact us for legal help with Singapore Airlines claims.

2. You can hand the case over to us.

The easiest option? This is the easiest option.

You fill in our claim form, and we do the rest.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

With Singapore Airlines, it takes around 3 months.

When it takes less than that, you can consider yourself lucky. There are also situations when it takes more than that, when, for example, we have to take case to court.

- How far back can you claim flight cancellation compensation?

Up to 3 years usually is okay.

If a flight is older than that, mostly you won’t be able to get compensation from the airline. But it depends from the local laws of the country that you are flying from.

- Does it apply only to citizens of the European Union?

No, the EU law protects also tourists.

That’s the best part about these rules, they are the same for everyone. When it comes to delays, cancellations and overbooking, in the EU everyone has the same rights.

- How much can you claim?

Here's how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts always are per passenger. They are the same for adults and kids. In this case, even the price of the ticket has no effect on the compensation amount, nor your travel insurance, or even if you have one. You don’t need insurance for this. And, yes, even infants can receive full flight compensation when a flight is cancelled due to fault of the airline.

How much can you claim - Refundor

5. How to claim Singapore Airlines denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

If this has happened with you, on a Singapore Airlines flight, and if you are flying from the European Union, you have a right to EU denied boarding compensation.

With Singapore Airlines, it applies to flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight and compensation.

Remember that it applies only to overbooking. If there are problems on your side, with your travel documents, if your passport expires soon, or if you voluntarily give up your seat, and agree to fly later (you don’t have to agree to that), then you won’t be entitled to compensation from Singapore Airlines.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Singapore Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!