Qantas: Compensation for delayed flight, cancellation, denied boarding

How to claim Qantas compensation online?

Qantas is the flag airline of Australia. It's one of the oldest airlines in the world. However, despite that, despite it being an Australian airline, on some of its flights you are protected by the EU law, and if your flight is delayed, cancelled or overbooked, you may be entitled to European flight compensation. That applies to all Qantas flights departing from the EU. As long as it’s their fault, you may be receiving up to €600 (approx 910 AUD).

How to claim Qantas flight delay compensation?

How to claim Qantas flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Qantas flight delay compensation?

4. How to claim Qantas flight cancellation compensation?

5. How to claim Qantas denied boarding compensation?

Qantas airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

If it’s a flight departing from the EU, you may be entitled to compensation. How to claim Qantas delayed flight compensation? We talk about this further below. But let’s start from the beginning. What should you do first when you learn of the delay?

1.1 If you are still at home

Try to call the airline or airport, to ask about check in.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

Is it an airline-protected connecting flight or self transfer flights? If it’s a connecting flight, you are protected. Qantas will take care of that. If necessary, you will be given a new flight for free. However, if you booked your flights separately, this is going to be your responsibility.

1.2 If you are already at the airport

What’s the situation with check in? Is it happening?

If check in hasn’t started, for now just wait.

It’s better to wait until check in starts.

Even if you don’t need it because you already have a boarding pass. Even then it’s better to wait. Wait until check in starts, and then you can proceed through the security. Otherwise, if your flight gets cancelled, you will have to deal with that twice.

If check has started, that’s a good sign.

You can proceed as normally.

Clock on the wall

- 3 hour flight delay

Qantas is an Australian airline.

Despite that, on many of their flights you are protected by the EU.

No matter the reason, if you have to wait for 3+ hours extra, you have a right to care from the airline. Even if the delay isn’t fault of the airline. Whenever that happens, and as long as the flight is from the EU, Qantas has to offer its passengers a free meal and drink.

This applies to all Qantas passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Qantas has to offer you free hotel room and free transfer.

This applies to all Qantas flights departing from the EU. The airline may decide against that, if they see that it would cause the delay to be even longer. Everyone has the right to this type of care.

1.3 If it is fault of Qantas

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

If it’s a flight departing from the EU, you may be entitled to cancellation compensation. How to claim Qantas flight cancellation compensation? We talk about this further below. But let’s start from the beginning. What should you do first when you learn of the delay? Will you be offered a new flight?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Qantas, if they haven’t yet contacted you.

If a flight is from the EU, Qantas must offer you a choice between a new flight and full refund. You have a right not to take a flight and opt for refund instead. If a flight is from somewhere else, you may not be given a choice — then it’s up to the airline and their policies.

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

You have to find out what’s happening next.

One thing is clear. There’s no point in going through airport security. Because your flight is cancelled and your boarding pass isn’t valid anymore. Qantas will give you another flight. You will have to check in for that flight. So, at first wait, or try to contact Qantas.

Ask for a refund, if you don’t want to fly anymore.

A red alarm clock

- 3 hour flight delay

Qantas is an airline registered in Australia.

Despite that, on many of their flights you are protected by the EU.

If your flight is cancelled and you have to wait, you have a right to care from Qantas. The airline has to provide you with two free phone calls or e-mails and a free meal and free drink.

Most likely they will give you coupons (exchangeable at the airport).

Cancellations due to extraordinary circumstances?

This applies to all flight cancellations of Qantas.

As long as the flight departs from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

Again, as long as the flight departs from the European Union. It is their responsibility to offer that, and every single passenger has a right to this type of care.

2.3 If it is fault of Qantas

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Qantas flight delay compensation?

There are two conditions that should be met.

It must be fault of Qantas, and the delay should be 3+ hours.

The rules apply to flights departing from the EU.

Here’s how you can make a claim.

1. You can do it all on your own.

Contact Qantas via their website. If you can, find the Qantas compensation claim form, if you can’t find it — use any other, relevant contact form. Be prepared for a refusal.

Contact us for legal help with Qantas claims.

2. You can hand the case over to us.

In this case, we are your legal representatives.

You only fill in a single compensation claim form and we do the rest. Choose this option, and we will help you to get your Qantas compensation faster. We will submit your Qantas delay compensation claim on your behalf.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

Normally these things take up to 3 months.

Compensation is transferred to your bank or Paypal.

- How far back can you claim flight delay compensation?

Claims can be made for flights up to 3 years old.

However, it depends from the local laws of the country you are flying from. For the highest chance of success, it’s recommended to start a process as soon after the flight disruption as possible.

- Does it apply only to citizens of the European Union?

You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

Compensation amounts are up to 600 euro per passenger.

These amounts are the same for all passengers. No matter the nationality of a passenger, airline, price of the ticket or travel insurance. Even infants can receive full flight compensation if a European flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim Qantas flight cancellation compensation?

There are two conditions that should be met.

First, it must be due to airline’s fault. That includes things like technical problems. Second, it must be not longer than 14 days before the planned date of departure. If both conditions are met, and it’s a European flight, you have a right to EU flight cancellation compensation. The rules apply to flights departing from the EU.

Here’s how you can make a claim.

1. You can do it all on your own.

Request a compensation by referring to Regulation EC 261/2004. Be prepared for negotiations and refusal. Most airlines try to refuse a claim at first, or to offer coupons instead of compensation — even though they know that compensation has to be paid to bank account.

2. You can hand the case over to us.

Alternatively, file a claim with us.

In this case, it’s us who do all the work.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

EU compensation claims take around 2-3 months.

- How far back can you claim flight cancellation compensation?

Up to 3 years after the day of departure.

But don’t postpone it. Make a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, the law protects all air passengers.

Take into account that it doesn’t apply to all Qantas flight cancellations. Since it’s a EU law, it applies only to flights departing from the EU.

- How much can you claim?

Here’s how you can calculate Qantas flight compensation:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are the same for adults and kids. Even infants can receive full flight compensation if the flight is cancelled due to fault of the airline.

How much can you claim - Refundor

5. How to claim Qantas denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

Even the best airlines sometimes oversell their flights.

Whenever that happens, and you are denied boarding due to overbooking (and it’s a flight departing from the EU), you have a right to EU denied boarding compensation.

With Qantas it applies to all their flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. You can’t voluntarily give up your seat, and get compensation from Qantas for that. That’s not how it works. You also can’t get denied boarding compensation from Qantas, if there are any problems with your travel documents, or if your passport expires soon, and because of that you are denied boarding.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Qantas flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!