Pegasus: Compensation for delayed flight, cancellation, denied boarding
How to claim Pegasus compensation online?
Pegasus Airlines is a low-cost airline based in Turkey that offers scheduled and charter services across Europe, Asia, North Africa and the Middle East. While most of its flights are in Turkey and the Middle East, the airline also flies to the EU. And when it comes to its European flights, it has to comply with European regulations. The latter is what we are going to talk about here.
How to claim Pegasus flight delay compensation?
How to claim Pegasus flight cancellation compensation?
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 5 main topics that we will focus on:
1. How to claim Pegasus flight delay compensation?
2. How to claim Pegasus flight cancellation compensation?
3. How to claim Pegasus denied boarding compensation?
4. What to do if your flight is delayed?
5. What to do if your flight is cancelled?
UK / EU air passenger rights
Air passenger rights are almost identical in the EU, EEA and UK.
That's why we may refer to them simply as European air passenger rights, and use terms like European flight compensation and European flight compensation regulation. We may also use a word "Europe" to refer to this whole region, where the flight compensation regulations EC 261/2004 and UK261 are in effect.
- With European airlines these rules apply to all flights to and from Europe
- With non-European airlines — flights departing from Europe
1. Pegasus compensation: How to claim Pegasus flight delay compensation?
There are three conditions that should be met.
Conditions:
- It must be fault of Pegasus
- It must be a flight departing from Europe
- Delay must be 3+ hours
If this is what happened with your flight, you may have a right to EU flight delay compensation. If you file a claim for compensation, you may receive up to 600 euro per passenger. There are two options how to claim Pegasus compensation for flight delay.
1. You can do it all on your own.
This is one of the options you have — doing it yourself.
Contact the airline, refer to the Regulation EC 261/2004, ask for money. If it’s a flight departing from the UK, refer to the Regulation UK261, the UK air passenger’s right regulation. To be better prepared for the communication with the airline, see this list of the tactics airlines use to avoid paying passengers flight compensation.
Contact us for legal help with Pegasus claims.
2. You can hand the case over to us.
This is the second option — the easiest option.
You fill in a single form. And we do the job. You can simply click on the banners on this website, or use the claim form we have in the main menu. It’s the same compensation claim form. By filling this form you give us the right to be your [legal representatives](/en/news/why-seek-legal-representation-to-claim-eu-flight-compensation "Why seek legal representation to claim EU flight compensation?”).
In this case, everything is handled by professionals.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
That is all from you. We will do the rest.
Learn more about EU flight delay compensation.
- How long does it take?
Compensation claims with Pegasus take around 3 months.
That’s the average, and if you are going to work with a lawyer. If you are planning to deal with everything yourself, it will depend on your communication and negotiation skills. Sometimes it will take less than that, sometimes — more, sometimes — you won’t be able to get the compensation at all. The latter is also a possibility, also when working with a flight compensation company.
- How far back can you claim flight delay compensation?
You can make a claim for delayed flight that’s up to 3 years old.
That’s the average. The average in Europe. There are countries where you can make a claim only for flights that are up to 2 years old. This is something you should be aware of. These rules they aren’t the same in all countries. What matters in this case is where your flight is from, what country. Because that’s the rules that apply to your flight.
Don’t know where to start? Hand the case over to us.
- Does it apply only to citizens of the European Union?
No, it applies not only to citizens of the EU. It applies to everyone.
All passengers on the same flight have the same rights. As long as the flight is with Pegasus and it has departed from Europe. You don't have to be European to have these rights.
- How much can you claim?
The longer the flight, the more you can claim for delay.
Mostly the amounts are between 250 to 600 euro per passenger.
These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. In the EU and UK, even infants can receive full flight compensation.
2. Pegasus compensation: How to claim Pegasus flight cancellation compensation?
There are three conditions that should be met.
Conditions:
- It must be fault of Pegasus
- It must be a flight departing from Europe
- It must be a last-minute flight cancellation
If a flight is cancelled not more than 14 days before the planned date of departure, then it’s considered a last-minute cancellation, and you have a right to EU flight cancellation compensation. There are two options how to claim Pegasus compensation for cancellation.
1. You can do it all on your own.
This is one of the options you have — doing it all yourself.
Call or email Pegasus, refer to the Regulation EC 261/2004, and ask for money. If it’s a flight that departed from the UK, refer to the Regulation UK261. Contact us, if you’ll need help.
Contact us for legal help with Pegasus claims.
2. You can hand the case over to us.
This is the second option — the easiest option.
You fill in a claim form on our website. And we do the job.
We prepare the papers. We do the communication. We go to court (if necessary). We do everything necessary to get you your flight compensation from Pegasus.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
We will do the rest.
Learn more about EU flight cancellation compensation.
- How long does it take?
Compensation claims with Pegasus take around 3 months.
That’s the average, and if you are going to work with a lawyer. When you do everything yourself, it can be about the same, or it can take significantly more, depending on your skills and luck. Another thing to take into account is the time of the year. During holidays it always takes longer, because airlines are more busy then.
- How far back can you claim flight cancellation compensation?
You can make a claim for cancelled flight that’s up to 3 years old.
That’s the average. The average in Europe. However, the sooner you do it, the higher chance of success. That’s the experience of our team after working with thousands of flight compensation claims with airlines from all around the world.
- Does it apply only to citizens of the European Union?
No, all of this applies to all travellers.
Everyone on the same flight have the same rights.
Only let’s not forget, that with Pegasus you have these rights only when travelling from Europe, and not the other way around. On the rest of the flights, you may still be protected by law or policies of the airline, but that’s something you would have to research separately. In this guide, we are talking only about UK and EU air passenger’s rights laws.
- How much can you claim?
The amounts are regulated by the above mentioned regulations.
Here is how much you can claim for your flight:
- €250 — if the distance of your flight is up to 1500 kilometres;
- €400 — if the distance is between 1500 to 3500 kilometres;
- €600 — if the distance is more than 3500 kilometres.
These amounts are per passenger.
They are the same for all passengers.
3. How to claim Pegasus denied boarding compensation?
You may get denied boarding even if you have a valid ticket.
It may happen if the airline has sold too many tickets. Whenever you are denied boarding against your will, you have a right to EU denied boarding compensation.
With Pegasus it applies to all their flights from Europe.
Compensation amounts are fixed — 250, 400 or 600 euro.
In these situations, mostly you can get both:
- new flight to destination or refund
- denied boarding compensation
It applies only to overbooking. If there are problems with your travel documents or visa, or your passport expires soon, you can’t get denied boarding compensation. You also won’t be entitled to denied boarding compensation if you voluntarily give up your seat, and agree to fly later.
Check your compensation online!
Learn more about EU denied boarding compensation.
3.1 Why does overbooking happen?
Overbooking of flights usually happens because airlines anticipate a certain number of passengers will not show up for their reservations. This helps them reduce operating costs by filling more seats on each flight — by selling more tickets than there are seats.
Sometimes, though, it backfires — when everyone or too many people show up. Then someone has to be denied boarding due to overbooking.
3.2 Voluntary vs involuntary denied boarding
What’s the difference between voluntary and involuntary denied boarding?
And why it matters when it comes to air travel in Europe?
There are situations when you aren’t given any choice. You are simply not allowed to board an airplane, and that’s it. Even though everything is in order with your travel documents, and you aren’t ready to volunteer and fly later. That's "involuntary denied boarding". In this case, you have a right European denied boarding compensation and a new flight or full refund.
You can get compensation for this.
You may also decide to volunteer and fly later. Or not fly at all. It may sound like a great deal to you. Because sometimes, and with the perks that airlines offer, it really is a great opportunity. This is called "voluntary denied boarding" (if you decide to volunteer). In this case, you won’t be entitled to denied boarding compensation from Pegasus.
You can’t get compensation when you agree to this.
4. What to do if your flight is DELAYED?
Your flight is delayed. What should you do?
Despite being an all-too-familiar reality, no one enjoys facing flight delays when they travel. While you can't always avoid them entirely, there are some steps you can take to proactively manage the disruption and get back on schedule as quickly as possible. Here, we'll highlight our top tips for handling any flight delay with ease.
4.1 If you are still at home
Are you still at home or hotel?
If check in is going to be delayed, wait for a while.
If check in isn't delayed, go to the airport as normally.
4.2 If you are already at the airport
You have already arrived to the airport.
If check in hasn’t started, for now just wait.
If check in is postponed, your flight may also get cancelled. As frustrating as it is, it’s also a reality. To save yourself some time and trouble, it is worth to just wait at first. Until you see that check in desks are opened and check in has started.
If check in has started, that’s a good sign.
In most situations that’s a sign of things getting back to normal.
You can check in and proceed through airport security.
- 3 hour flight delay
Pegasus is not a European airline.
Despite that, on many flights you are protected by the EU.
If you have to wait at the airport in Europe more than planned, you may have a right to care from Pegasus. If you have to wait for 3 hours or more, the airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.
This applies to all Pegasus flights from Europe.
All thanks to Regulation EC 261/2004.
- Long delay (Overnight delay)
If the delay is longer, you may also get a hotel room.
Pegasus has to offer you free hotel room and free transfer.
Everyone has the right to this type of care.
4.3 If it is fault of Pegasus
It includes things like technical problems and staff shortage.
You may also be entitled to UK/EU flight delay compensation.
Have you experienced a flight delay?
If you have — file a compensation claim.
4.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
5. What to do if your flight is CANCELLED?
Your flight is cancelled. What should you do?
Will Pegasus cover the cost of a new flight if needed? Under which circumstances can you expect remuneration from them? What — if any — payment responsibility do you have in this situation?
5.1 If you are still at home
You need to find out what’s happening next.
Contact Pegasus, if they haven’t yet contacted you.
Generally speaking, on the flights from Europe everything is very simple. An airline offers you a new flight or full refund, and you choose what suits you better. As long as the flight departs from Europe, you also have a right to request a refund if you don’t want to take an alternative flight offered by Pegasus (for example, if it doesn’t fit your plans at all).
If it’s fault of the airline, you may have a right to compensation.
Scroll back to learn more about compensation.
5.2 If you are already at the airport
Don’t go through the airport security.
Unfortunately, your flight has been cancelled. And your ticket isn’t valid anymore. Therefore, do not proceed through security at the airport — instead get in touch with representatives from Pegasus for an update on next steps. They must help you.
Ask for a refund, if you don’t want to take any other flight.
- 3 hour flight delay
Pegasus is an airline registered in Turkey (not EU or UK).
Despite that, on many of their flights you are protected by the EU/UK.
For example, if you have to wait at the airport more than planned, you have a right to care from Pegasus. If the flight is from the European Union, UK or EEA. As long as the latter stands true, the airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.
Cancellations due to extraordinary circumstances?
This applies to all Pegasus flights departing from Europe.
All thanks to European flight compensation regulations.
- Long delay (Overnight delay)
In this case, you have a right to free accommodation.
Free hotel accommodation and free transfer has to be offered.
It is responsibility of Pegasus to take care of that.
5.3 If it is fault of Pegasus
That includes things like technical problems and bad planning.
If that causes a cancellation, it is considered fault of the airline.
And you may also be entitled to EU flight cancellation compensation.
Have you experienced a flight cancellation?
If you have — file a compensation claim.
5.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your Pegasus flight is delayed, cancelled or you have been denied boarding — you might be entitled to flight compensation. File a claim to get it sorted out right away!