Norwegian: Compensation for delayed flight, cancellation, denied boarding
Has your Norwegian flight been delayed recently? Or cancelled?
If the answer is yes, then you have found yourself in the right place. Here you will learn more about your rights as an air traveller, and you’ll also learn how to claim Norwegian flight delay compensation, Norwegian flight cancellation compensation and Norwegian compensation for denied boarding. In many situations you can get up to €600 in compensation.
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 6 main topics that we will focus on:
1. What to do if your flight is delayed?
2. What to do if your flight is cancelled?
3. How to claim Norwegian flight delay compensation?
4. How to claim Norwegian flight cancellation compensation?
5. How to claim Norwegian denied boarding compensation?
6. Connecting flights with Norwegian
1. What to do if your flight is DELAYED?
Flight delays happen every day. And Norwegian isn’t an exception.
Not surprisingly, though, when you know that it’s the same airline that’s been receiving so many complains from its UK passengers.
Here is what you should do if your Norwegian flight is delayed.
1.1 If you are still at home
First of all, check your Norwegian Air flight status.
In order to do so go to the website of the airport you are flying from.
Next - try and find out what is the reason why your flight is delayed.
FlightStats and Flightradar24 will help you with this task.
Check out the website of the airport one more time to see if your flight is the only one that's delayed.
If there are many others that are delayed, it’s possible that there is some bigger issue - like storm or heavy snow - and it’s a better idea to stay at home for a while. If yours is the only one or one of the few, stay at home a bit longer and then proceed as planned. Unless, of course, delay is extra long.
In all situations when you have connecting flights booked separately, that you may miss because of this delay, you will have to decide what to do next. In situations when your flights are booked via Norwegian, there is nothing to worry about. Because Norwegian will take care of that and, if necessary, you’ll be put on another flight at no extra cost.
If this delay turns out to be the airline’s fault, you may also be entitled to Norwegian Air delayed flight compensation.
You'll make a claim for Norwegian compensation later.
Scroll down to learn more about it.
1.2 If you are already at the airport
If the check in is open, go to Norwegian check in counter.
And proceed through the airport security right afterwards. Or proceed through the security, if you have already checked in.
If you have another flight or flights (or plans in general), that this delay is going to affect, make a plan now. If you have a connecting flight booked via Norwegian, you have nothing to worry about. Because the airline will take care of that. If necessary, they will re-book you on another flight at no extra cost.
If, however, it's a flight booked separately, then it's a bit more difficult.
If you have travel insurance, call the company now to ask what to do next. If you don’t - mostly you will have to deal with the situation yourself. And pay for all the extra expenses that may occur from your pocket.
Make a plan, and wait for more information.
Follow your flight's status either online or by checking the flight information screens at the airport. Contact information desk at the airport, if you don’t understand information available to you.
- 3 hour flight delay
According to EU regulations, in most of situations (there are a few exceptions) when your flight is delayed and you have to wait at the airport for 3+ hours, your airline must provide you with a free meal and drink plus two free phone calls, e-mails or faxes.
All passengers have the right to care.
Mostly it’s gonna be provided in a form of coupons.
When travelling with Norwegian the same applies also to all flights from countries outside the European Union heading for the EU.
- Long delay (overnight delay)
In case of an even longer delay, when you have to wait overnight, free hotel accommodation and transport to and from it must be provided by Norwegian.
Plus free meals and drinks.
Every passenger is eligible to this type of care by Norwegian.
No matter the cause of the flight delay and either is within our out of the airline’s control, if it’s something airline should have dealt with or it’s so called extraordinary circumstances.
It applies to all your Norwegian flights to, from or within Europe. It applies to all Norwegian delays.
1.3 If it's fault of Norwegian
If it’s fault of Norwegian not something extraordinary, that your flight is heavily delayed, you may as well get Norwegian flight delay compensation up to €600 per passenger.
Yes, you got it right.
You could be getting all of that - free accommodation and food, being taken to your destination (or given a full refund) plus flight delay compensation, which depending on the total flight distance may go up to 600 euro.
The longer your journey, the bigger your Norwegian delay compensation.
File a claim for flight delay compensation now!
1.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
2. What to do if your flight is CANCELLED?
What to do if your Norwegian flight is cancelled?
2.1 If you are still at home
You have got an email from Norwegian saying that your flight is cancelled.
According to EU regulations, whenever your flight is cancelled, it’s the airline’s fault and you are notified last-minute, you may also get a flight cancellation compensation up to €600.
- If it’s less than 14 days until the date of departure and Norwegian cancels flight, mostly you’ll be entitled to flight cancellation compensation. Remember that and don’t forget to file a claim later!
- If it’s more than 14 days until the date of departure. If your flight is cancelled more than 2 weeks before the flight, you’ll not be entitled to flight cancellation compensation. But it doesn’t mean that you are not entitled to anything at all, as mostly airline still has an obligation to take you to destination or give you a full refund.
In both situations read this email you have received carefully.
Because most probably that’s where you'll find the answers to the most important questions you have right now - what has happened and what should you do next. Mostly you will be offered a new flight to your destination with Norwegian or sometimes with another airline, at no extra cost. You may as well ask for a full refund in cash.
What if you haven’t received anything from Norwegian?
You may have learned about it from the website of the airport.
Then you’ll have to wait for one, if there is time. Or contact the Norwegian's call centre or Norwegian customer service on Twitter or Facebook.
These rules apply to all Norwegian flights to, from or within Europe.
And, yes, you can get both - a new flight to your destination or full refund and a flight cancellation compensation up to €600.
2.2 If you are already at the airport
If you haven’t checked in yet, don't do anything just yet.
Wait for the announcement regarding your Norwegian cancellation.
If you have checked in and gone through airport security, find a place where to sit down and wait for the announcement. There is no need to go back just yet. If you can, check your email. There is a small chance there will be already an email from Norwegian explaining the situation. If there is no email, keep checking flight information screens or contact Norwegian.
Do you have another flight you may miss now?
If there isn’t any, you’ll just have to wait.
If you have a connecting flight, this might be the right time to go through your itinerary once again to see if there are some adjustments necessary.
If you have a connecting flight with Norwegian, booked via Norwegian, then there is nothing to worry about. The airline will deal with it. And, if necessary, they will put you on another flight free of charge. In case of a connecting flight that you have booked separately, you will have to deal with all the consequences yourself.
- 3 hour flight delay
Norwegian has offered you a new flight few hours later.
If you’ll have to wait at the airport for more than 3 hours, the airline has to provide you with free meal and drink plus two free phone calls, e-mails or faxes. In most of situations it means that you’ll be given a coupon.
If nothing is being offered, demand it by contacting the Norwegian staff at the airport.
Speaking of the flight, in some situations it’s going to be a new Norwegian flight, in other - flight with another airline. In both situations you will not have to pay anything extra. Despite the fact that it might be a better flight on a better plane.
- Long delay
Not always it’s possible to find a quick solution, so there are situations when you have to wait for more than a few hours.
What are you entitled to in these situations?
If you are at the airport and it’s going to be an overnight delay, Norwegian has to provide you with free hotel accommodation, transport to and from hotel, plus food and drinks.
Sometimes there will be no choice, other times you’ll be give a choice of two or more flights. One might be on the same day, another - on the next day. You are free to choose what you like the most. In no way it’s going to affect your chances of getting a flight cancellation compensation later. So, just choose what’s best for you right now.
Everyone’s entitled to this type of care by Norwegian. No matter the cause of the flight cancellation.
Apart from that Norwegian, same like all commercial airlines operating in EU, still have an obligation to get you to destination or give you a full refund.
2.3 If it's fault of Norwegian
If it’s the Norwegian's fault that the flight was cancelled, and you are notified less than 14 days before departure, you may still be entitled to flight cancellation compensation up to €600 per passenger.
And, yes, you can get both - a flight and a compensation.
Note that instead of a new flight to your destination you can also choose to have a full refund. This refund, same like your Norwegian compensation, has to be paid to your bank account. You don't have to accept coupons or travel vouchers.
2.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
3. How to claim Norwegian flight delay compensation?
Your Norwegian flight is delayed.
You have arrived to your destination later than planned. What matter here, though, is not the time when your plane took off or landed, but the time when the doors of the aircraft were opened and passengers were free to disembark.
If that has happened 3 or more hours later than scheduled, you might be owed up to €600.
How to claim flight delay compensation from Norwegian? How to make a claim for Norwegian flight delay compensation?
1. You can contact Norwegian and file a claim on your own. Submit all the information they are asking for and hope for the best.
If you choose this option, remember to be persistent in your communication.
2. Another, less time consuming option - file a claim online at refundor.com.
Or in other words - ask us to be your legal representatives. And let us to claim your Norwegian Air flight delay compensation on your behalf.
Sounds complicated and probably expensive? It isn’t.
Because, when working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your Norwegian flight delay;
- Upload your boarding pass and passport copy;
- Sign the claim online.
And that’s it. We’ll do the rest.
There will be situations when you will not be entitled to compensation. If so - it will cost you nothing at all. Not a single cent. But if we succeed, it will cost you only €25 + 25% of the amount of the compensation. And again - that’s it. No hidden fees.
Learn more about EU flight delay compensation.
- How long does it take?
Usually 2-3 months. From the moment you submit your Norwegian claim until you receive money in your bank account.
Sometimes longer if, for example, we need to go to court.
But don’t worry as we’ll keep you updated.
- How far back can you claim for flight delay compensation?
It depends from country to country. In most situations at least 2-3 years.
For the best chance of getting your Norwegian compensation easy and fast, make a claim as soon after the delay or cancellation as possible.
- Does it apply only to citizens of the European Union?
No.
It applies to everyone, no matter the nationality and age.
You don't have to be European.
If you're travelling in or from the EU, Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, Switzerland and the UK. If you are travelling from another country to one of these countries, it applies only if you are travelling with a European airline.
Norwegian is a European airline.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
3.1 How much can you claim?
The exact amount of Norwegian flight delay compensation varies.
But mostly your compensation is going to be either 250, 400 or 600 euro.
It’s based on the distance of your flight and occasionally some other factors. The longer the journey, the bigger will be compensation you may receive. Rules are the same for all European airlines and non-EU airlines operating in the European Union.
They are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
4. How to claim Norwegian flight cancellation compensation?
Your Norwegian flight is cancelled.
Usually in these situations, if you have a choice, it’s between a new flight and full refund. No matter what you choose, if it was Norwegian’s fault, that your flight was cancelled, you may as well receive a flight cancellation compensation.
Do you have to do anything to receive it? Yes.
You have to claim for it.
How to claim for Norwegian flight cancellation compensation?
1. One of the options is to contact Norwegian.
Submit all the information they are asking for, and wait.
2. Another, less time consuming option - ask someone more experienced (e.g. Refundor) to be your legal representatives in this case, and to do it on your behalf. To submit your Norwegian compensation claim on your behalf.
Sounds even more difficult? But it isn’t.
In fact, it’s a super easy and straight forward process:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your Norwegian boarding pass and passport copy;
- Sign the claim online.
And that’s it. Now you can wait for the money.
Once we receive your Norwegian cancelled flight compensation, we’ll transfer the money to your bank account.
Our fee? Only €25 + 25% of the total compensation amount.
If, however, it turns out that you aren’t entitled to compensation, it will cost you nothing. Not a single cent. No win, no fees.
Learn more about EU flight cancellation compensation.
- How long does it take?
Usually 2-3 months from the moment you submit your Norwegian claim.
Sometimes longer if, for example, we need to go to court.
- How far back can you claim for flight cancellation compensation?
Mostly 2-3 years.
But it’s always a good idea not to wait and claim for flight compensation right after you have experienced that long flight delay or flight cancellation.
- Does it apply only to citizens of the European Union?
No.
It applies to everyone, no matter the nationality and age.
If you're travelling in or from the EU, Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, Switzerland and the UK. If you are travelling from another country to one of these countries, it applies only if you are travelling with a European airline.
Norwegian is a European airline.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which one is going to pay the compensation?
The one operating the flight.
But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
4.1 How much can you claim?
The exact amount of Norwegian flight cancellation compensation varies and is based on the distance of your flight and occasionally some other factors.
Mostly it's 250, 400 or 600 euro.
- €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
- €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
- €600 - more than 3500 kilometres (mostly 5+ hour flights).
The rules are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
5. Norwegian denied boarding compensation
All in all, rules are very similar.
It applies to all Norwegian flights to, from or within EU.
If you are travelling with a non-EU airline it applies only to flights within and from Europe. But since Norwegian is a European airline, these rules apply to all their flights.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Your citizenship doesn’t matter. You don’t have to be European to be entitled to EU denied boarding compensation.
The amount of compensation also is the same - up to €600 per passenger. No matter the age of the passenger and whether the ticket cost 4 or 400 euro. It doesn’t affect the amount of compensation.
And you can get both - a new flight or full refund and a compensation.
The one thing you should remember is that you can’t voluntarily give up your seat and later file a claim for denied boarding compensation. It should be, so called, involuntary denied boarding. If you agree to voluntarily give up your seat, the airline (most probably) will offer you a compensation of some sort right away. It’s the only compensation you’ll be eligible to.
And, of course, if you’ve been denied boarding because there is an issue with your travel documents, you also will not be entitled to compensation.
Only overbooking counts in this case.
Don't forget! When things like this happen, don’t forget to ask Norwegian staff at the airport what should you do next. They still should take you to your destination.
Learn more about EU denied boarding compensation.
6. Connecting flights with Norwegian
Good news for all of you, cheap flight lovers!
Norwegian offers connecting flights.
When booking a connecting flight with Norwegian, you are given one reservation number for the entire journey. And also your checked bags will be sent right through to your final destination.
If you miss your next flight because the first (or the previous) flight is cancelled or delayed, Norwegian will transfer you to the next available flight.
If case of a longer delay, as already mentioned earlier, you’ll be also provided with food and accommodation. To learn more about it and how to claim for that scroll up a bit.
About Norwegian
Norwegian is a budget airline with its headquarters in Fornebu, Norway.
Norwegian is Norway’s largest airline, and third largest low-cost airline in Europe. The airline was founded in 1993, and until 2002 it was a regional airline. From 2002 it started to operate as a budget airline. Initially, the airline operated Fokker F-50 turbo-prop aircraft on its routes, switching to the Boeing 737-300 jet in 2002.
The airline has received many awards. And that’s one of the reasons why Norwegian is so popular.
Norwegian was named “World's Best Low-Cost Long-Haul Airline” for four consecutive years. It’s also Europe's Best Low-Cost Airline, according to Skytrax.
Some sources have named Norwegian as an airline with the best on board WiFi in Europe.
The airline offers free WiFi on board, even for its economy passengers. What’s even better, taking into account that Norwegian is a low-cost airline, is that in-flight entertainment is also free for everyone. However, checked baggage and meals are not included in the price of economy class passenger tickets.
Norwegian is well known for its cheap flights to the United States and Thailand.
Website: www.norwegian.com/en/. Norwegian call centre: see call centre numbers here.
Norwegian Destinations
Norwegian is flying to 150+ destinations and has more than 20 bases in Europe and the USA.
A
Albania (Tirana), Argentina (Buenos Aires, Córdoba, Mendoza, Neuquén, Puerto Iguazú, Salta, San Carlos de Bariloche), Austria (Salzburg, Vienna),
B
Bosnia and Herzegovina (Sarajevo), Bulgaria (Bourgas, Varna), Brazil (Rio de Janeiro),
C
Canada (Hamilton (ON)), Croatia (Dubrovnik, Pula, Rijeka, Split, Zagreb), Cyprus (Larnaca), Chezh Republic (Prague),
D
Denmark (Aalborg, Billund, Copenhagen),
E
Estonia (Tallinn),
F
Finland (Helsinki, Ivalo, Kittilä, Oulu, Rovaniemi, Vaasa), France (Ajaccio, Bastia, Bordeaux, Grenoble, Marseille, Montpellier, Nice, Paris),
G
Germany (Berlin, Cologne, Düsseldorf, Hamburg, Hanover, Munich), Greece (Athens, Cephalonia, Chania, Corfu, Heraklion, Kos, Preveza, Rhodes, Santorini),
H
Hungary (Budapest),
I
Iceland (Reykjavik), Ireland (Cork, Dublin, Limerick/Shannon), Israel (Tel-Aviv), Italy (Catania, Milan, Olbia, Palermo, Pisa, Rome, Venice),
J
Jordan (Amman, Aqaba),
K
Kosovo (Pristina),
L
Latvia (Riga), Lithuania (Palanga, Vilnius),
M
Malta (Valletta), Montenegro (Tivat), Morocco (Agadir, Marrakesh),
N
Netherlands (Amsterdam), Norway (Ålesund, Alta, Andenes, Bardufoss, Bergen, Bodø, Harstad/Narvik, Haugesund, Kirkenes, Kristiansand, Lakselv, Longyearbyen, Molde, Oslo, Sandefjord, Stavanger, Tromsø, Trondheim),
P
Poland (Gdańsk, Kraków, Szczecin, Warsaw), Portugal (Faro, Funchal, Lisbon, Ponta Delgada), Puerto Rico (San Juan),
S
Serbia (Belgrade), Spain (Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Lanzarote, Las Palmas, Madrid, Malaga, Menorca, Murcia, Palma de Mallorca, Tenerife), Sweden (Gothenburg, Karlstad, Kiruna, Luleå, Malmö, Stockholm, Umeå, Visby), Switzerland (Geneva),
T
Thailand (Bangkok, Krabi), Turkey (Antalya),
U
UAE (Dubai), UK (Edinburgh, London, Manchester), US (Austin, Boston, Chicago, Denver, Fort Lauderdale, Las Vegas, Los Angeles, Miami, Newark, Newburgh, New York City, Oakland, Orlando, Providence, San Francisco, Seattle, Tampa).
Norwegian operating bases (April 2019):
- Alicante,
- Barcelona,
- Bergen,
- Copenhagen,
- Fort Lauderdale,
- Gothenburg,
- Gran Canaria,
- Helsinki,
- London–Gatwick,
- Los Angeles,
- Madrid,
- Málaga,
- Newburgh,
- New York–JFK,
- Oslo–Gardermoen,
- Palma de Mallorca,
- Paris–Charles de Gaulle,
- Providence,
- Rome–Fiumicino,
- Stavanger,
- Stockholm–Arlanda,
- Tenerife–South,
- Trondheim.
Norwegian baggage allowance
1. Cabin baggage allowance: Size and weight limits
LowFare, Lowfare+, Flex, Premium:
- 1 carry-on bag: max. 55x40x23 cm;
- 1 small personal item: max. 25x33x20 cm;
- Max. combined weight: 10 kg.
PremiumFlex:
- 1 carry-on bag: max. 55x40x23 cm;
- 1 small personal item: max. 25x33x20 cm;
- Max. combined weight: 15 kg.
Flights to Dubai:
- Max. combined weight: 8 kg.
2. Checked baggage allowance: Size and weight limits
Norwegian checked baggage allowance:
LowFare: No bags included.
LowFare+: 1 x 20 kg.
Flex, Premium and PremiumFlex: 2 x 20 kg.
You can also pay extra and get a larger baggage allowance.
In that case the baggage allowance rules are as follows:
- Each bag must not be heavier than 32 kg or lighter than 2 kg;
- Your total amount of checked bags cannot weigh more than 64 kg;
- Each bag must not exceed 250 x 79 x 112 cm (L x H x W) with max. circumference 300 cm.
Source: Norwegian.com.
Featured photo source: Norwegian.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your flight with Norwegian is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!