Luxair: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Luxair online?

Luxair is the flag carrier of Luxembourg, headquartered at Luxembourg Airport. It offers flights to various destinations in Europe, the Mediterranean, Middle East and North Africa. Luxair is an airline registered in the European Union, and as a such it has certain obligations. If your flight with Luxair is delayed, cancelled or overbooked, the airline often has to pay you EU flight compensation.

How to claim Luxair flight delay compensation?

How to claim Luxair flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Luxair flight delay compensation?

4. How to claim Luxair flight cancellation compensation?

5. How to claim Luxair denied boarding compensation?

Luxair airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on where you are when you find out that your flight was delayed. It also depends on the length of the delay. Let’s talk about some of the most likely scenarios.

1.1 If you are still at home

You haven’t left for the airport yet.

But you have found out that your flight was delayed. Either you have received an e-mail saying that your flight is delayed, or you have checked your flight status online. What should you do next? Call the airline and find out what is happening with check-in. Is it going to be postponed or not. It is important, even if you have checked-in already. Thus you’ll know when you have to be at the airport.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends on the type of your connecting flight. If it’s an airline-protected connecting flight, you have nothing to worry about. The airline will solve this problem and, if necessary, will put you on another flight for free. If it’s not an airline protected transfer (you’ve booked your flights separately), the airline won’t help you with that and you will have to book a new flight yourself. Flights like these are called self transfer flights.

1.2 If you are already at the airport

What if you have found out about the delay right after you’ve arrived in the airport? Has check-in started already? Go to the check-in desk and find out.

If check in hasn’t started, for now just wait.

If check in hasn’t started yet, there is a chance that your flight may also get cancelled. That’s why we recommend to just wait a while. Until check in for your flight starts.

If check has started, that’s a good sign.

Check in for your flight and go through airport security.

Clock on the wall

- 3 hour flight delay

Luxair is a European airline.

And that means you are protected by the EU.

You should know a few things. If you have to wait at the airport, you can receive help from the airline. In case of 3+ hour delay, you have a right to care from the airline. Luxair must offer you two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Luxair flights and all passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Luxair has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Luxair

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you be provided with a ticket for a new flight? Will it be offered for free? In what situations can you ask for compensation from Luxair?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Luxair, if they haven’t yet contacted you.

Generally speaking, passengers in the EU are protected under the EU law. This makes everything very simple. If your flight is cancelled, the airline has to offer you a new flight or full refund. And you are the one who makes a choice. You have a right to request a full refund if you do not wish to travel on an alternative flight offered by Luxair. If it doesn’t fit your travel plans, ask for a refund!

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

Stay in the landside area of the airport.

Don’t go through the airport security yet.

Why? The reason is very simple. As your flight is cancelled, there will be a new flight. Luxair must offer you a new flight to your destination as soon as possible. You will need to check-in for that flight. So that’s why it is important to stay in the landside area of the airport until the check-in starts. Get in touch with the representatives of Luxair to find out what to do next.

Ask for a refund, if you don’t want to take the flight you are offered. Thanks to the EU laws, you have such rights.

A red alarm clock

- 3 hour flight delay

Luxair is an airline registered in the EU.

And that means you are protected by the EU.

If due to delay, cancellation or overbooking a passenger has to wait at the airport, there are certain rules the airline has to comply with. In these cases and if the waiting time is 3 or more hours, you have a right to care from the airline. The airline must offer you two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all flight cancellations of Luxair.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

You must be offered a free stay at a hotel, plus a free transfer to the hotel and back to the airport. Every passenger has a right to receive these services for free from the airline. However, there are exceptions. For example, the waiting time is 6 hours, and it would take 2-3 hours to take everyone to a hotel. It doesn’t really make a sense to do it, right? In this case, you may not be offered free hotel stay.

2.3 If it is fault of Luxair

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Luxair flight delay compensation?

There are two conditions that should be met.

It must be fault of Luxair, and the delay must be 3+ hours.

Was your flight delayed for 3 or more hours, and it was the airline’s fault? You have a right to receive the EU flight delay compensation. Make a claim and receive a compensation of up to €600 per passenger. There are two ways you can make a claim and get flight delay compensation from Luxair.

1. You can do it all on your own.

Yes, you can do it yourself.

Contact the airline and request the compensation. When making a claim, quote the Regulation EC 261/2004. Keep in mind, that your request may be denied. So be prepared for a refusal. Learn more about some of the most popular excuses airlines use to avoid paying passengers compensation.

Contact us for legal help with Luxair claims.

2. You can hand the case over to us.

This is the easiest and less time consuming way. You fill in just one form, and we start a case against the airline. We are your legal representatives. We help you get your Luxair compensation faster and easier.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

The process takes about 2 or 3 months.

2 or 3 months if everything goes smoothly. If not, it will take longer than that. If you are making a claim yourself, without a help from a law office, most likely it will take even longer than that.

- How far back can you claim flight delay compensation?

You can get compensation for old flights as well.

In most countries in the EU, you can ask for compensation even if the disruption happened already 2 or 3 years ago. However, we would recommend you to file a claim right after your trip (as soon as possible). In this case, you’ll have a better chance of getting compensation.

- Does it apply only to citizens of the European Union?

The EU law protects all passengers.

If you are a tourist from outside the EU, you are protected under the EU law, too. You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

You can get 250, 400 or 600 euro per passenger (depending on the distance). At the same time it doesn’t matter what’s your nationality, with what airline you are flying, price of the ticket or do you have travel insurance or not. Even infants can receive full flight compensation if the flight is delayed for 3+ hours due to the fault of the airline.

How much can you claim - Refundor

4. How to claim Luxair flight cancellation compensation?

There are two conditions that should be met.

The flight must be cancelled due to the fault of the airline. And it must be a last-minute cancellation. Only then you have a right to EU flight cancellation compensation. 14 days or less before the planned date of departure is considered last-minute.

How to claim compensation? There are two options.

1. You can do it all on your own.

Contact the customer service of Luxair.

Or look if you can find a contact form on their website. Quote the Regulation EC 261/2004, and request a flight cancellation compensation. Keep in mind that it may take a while. Also be prepared to fight for your rights.

Contact us for legal help with Luxair claims.

2. You can hand the case over to us.

This is the easiest and less time consuming option.

This option is called legal representation. In this case, it’s us who contact the airline, do all the negotiations and prepare all the necessary paperwork.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average — 2 to 3 months.

But it can take less, or, on the other hand, — more.

It will take more time if the case has to be taken to court. If you work with us, we take the case to court on your behalf. There will be no extra fees. You pay only our standard fee of 25% + 25 euro per passenger, and only if you're getting the compensation. No win, no fees.

- How far back can you claim flight delay compensation?

You can get compensation also for old flights.

Very often you can ask for a compensation even if your flight was cancelled 2 or even 3 years ago. But for the best result, file a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, this law protects everyone, even tourists from overseas.

The rules are the same for everyone. You don't have to be European to have these rights and to receive European flight compensation.

- How much can you claim?

The longer the flight, the more you can claim.

The amounts are regulated by the Regulation EC 261/2004.

Here is how much you can claim:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

The amounts listed are per passenger. Doesn't matter what’s the nationality of the passenger, the airline they are flying with, the price of the ticket or travel insurance. Even infants can receive full flight compensation if the flight is cancelled due to fault of the airline.

How much can you claim - Refundor

5. How to claim Luxair denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

It happens. If your flight is overbooked, you may be asked to give up your seat. You can agree to that. But keep in mind that if you decide to voluntarily give up your seat, then you can’t get compensation. If your flight is overbooked (the airline has sold more tickets than there are seats), and you are denied boarding because of that, you have a right to receive EU denied boarding compensation.

With Luxair it applies to all their flights to and from Europe.

Compensation amounts are — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are problems with your travel documents or visa, or your passport expires, then you won’t be entitled to any compensation from Luxair. You can’t get compensation also when you give up your seat voluntarily.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Luxair flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!