Jet2: Compensation for delayed flight, cancellation, denied boarding

How to claim Jet2 compensation online?

Jet2 is a British low-cost airline headquartered at Leeds Bradford Airport. It is the third-largest scheduled airline in the UK. The airline has several bases in the UK and EU and offers scheduled and charter flights to more than 50 destinations in Europe. Are you flying with Jet2? Was your Jet2 flight cancelled, delayed or overbooked? If yes, then this guide is for you.

How to claim Jet2 flight delay compensation?

How to claim Jet2 flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Jet2 flight delay compensation?

4. How to claim Jet2 flight cancellation compensation?

5. How to claim Jet2 denied boarding compensation?

Jet2 airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

There are two scenarios. In both of these scenarios, you will need to find out what is the check in status for your flight. In some situations you are also entitled to compensation. Read on to find out more, and to learn how to claim delayed flight compensation Jet2 owes you.

1.1 If you are still at home

You have received an e-mail notifying about flight delay.

Or you have checked flight status online. The thing is that your flight is delayed. What now? Find out what is the check in status for your flight, even if you have already checked in online. Thus you’ll know when to head for the airport.

If check in is going to be delayed, wait for a while.

Do not rush to the airport. Your flight can be heavily delayed.

It may also get cancelled.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

What will happen if you miss your next flight due to the delay of the first one? It depends on the type of your connection. If it’s an airline-protected connecting flight, you are protected. The airline will put you on another flight for free. However, if you have booked the flights separately, this is your responsibility. You will need to buy a new flight ticket, in case you miss your connection. Flights like these are called self transfer flights.

1.2 If you are already at the airport

You have arrived at the airport.

Unfortunately, you have found out that your flight has been delayed. What now? Just like in the previous situation, you need to find out what is the check in status for your flight. It’s important even if you have already checked in online, and don’t need it yourself.

If check in hasn’t started, for now just wait.

If you have checked in already, do not go through security just yet. It may be a long delay. Or your flight might even get cancelled altogether. Wait at the landside area of the airport, until check in for your flight starts. And then proceed as normally.

If check has started, that’s a good sign.

You can check in (if you haven’t already).

And then proceed through airport security.

Clock on the wall

- 3 hour flight delay

Jet2 is a British airline.

And that means you are protected by the UK or EU.

If you have to wait at the airport due to flight delay, cancellation or overbooking, you may be entitled to certain services for free. In case of waiting for 3+ hours, you have a right to care from the airline. Jet2 has to provide you with two free phone calls or e-mails and a free meal.

This applies to all Jet2 flights and all passengers.

All thanks to Regulation EC 261/2004 / Regulation UK261.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Jet2 has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Jet2

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you get a new flight ticket free of charge? In which situations you can get compensation from Jet2? We talk about the latter further below. All in all, the rules are very similar like with Jet2 flight delays compensation.

2.1 If you are still at home

You need to find out what’s happening next.

Contact Jet2, if they haven’t contacted you yet.

If you are flying with a UK or EU airline, you are protected. In cases like these, everything is very simple. An airline must offer you a new flight or refund. And you can choose either. You have a right to request a refund if you don’t want to take the new flight offered by Jet2. Apart from that, if it’s fault of the airline, you may also have a right to compensation. More on that further below.

2.2 If you are already at the airport

You are already at the airport.

You have found out, that you are not flying anywhere, because your flight has been cancelled. Don’t worry! The airline must offer you a ticket for the next available flight (for free). Try to find your airline’s counter to get a new ticket. Don’t go through the airport security, because the counters are located at the landside part of the airport (before security). Don’t be surprised if the next available flight departs only on the next day.

Ask for a refund, if you don’t want to take the new flight.

A red alarm clock

- 3 hour flight delay

Jet2 is an airline registered in the UK.

And that means you are protected by the UK or EU.

What does that mean for you as a passenger? If you have to wait at the airport due to delay, cancellation or denied boarding, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all flight cancellations of Jet2.

All thanks to Regulation EC 261/2004 / Regulation UK261.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

According to the EU and UK regulations, a free hotel stay and free transfer has to be offered to all affected passengers. If your Jet2 flight is delayed or cancelled, and because of that you have to wait overnight for your new flight, you have a right to a free hotel stay. Free transfer to hotel and back to the airport has to be offered too.

2.3 If it is fault of Jet2

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Jet2 flight delay compensation?

There are two conditions that should be met.

It must be the fault of Jet2, and the delay should be 3+ hours. If your flight meets these criteria, you have a right to EU or UK flight delay compensation. Make a claim to receive up to 600 euro per passenger. There are two ways how you can do that.

1. You can do it all on your own.

Contact the airline and request compensation. Use the contact form provided on Jet2 website. Make sure you mention your rights. Keep in mind that this process takes a while. Your compensation claim may be refused even if you are entitled to compensation. It happens very often because airlines want to avoid losses. Here you can see some of the most popular ways how airlines avoid paying compensation.

Contact us for legal help with Jet2 claims.

2. You can hand the case over to us.

If the previous option sounds too complicated, work with us!

This is the easiest way. You fill in a single form, and we start a case against the airline. In this case, we are your legal representatives. We will help you to get your Jet2 delay compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average, flight compensation claims take 2-3 months.

The process may take longer if you are making a claim yourself. Work with us to save time! And, more importantly, to save your nerves.

- How far back can you claim flight delay compensation?

It depends from the country your flight is from.

In the EU, you can claim compensation for flights up to 2-3 years in the past. In the UK, it’s even more — 6 years. But, as you can imagine, the sooner you do it, the better. It’s a better idea to make a claim as soon as you come back home from your trip.xx

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

The rules are the same for everyone. The nationality doesn’t matter. You don't have to be European to have these rights and to get compensation.

- How much can you claim?

The longer the flight, the more you can claim.

Mostly that means 200, 400 or 600 euro per person.

These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants and kids can receive full flight compensation.

How much can you claim - Refundor

4. How to claim Jet2 flight cancellation compensation?

There are two conditions that should be met.

Cancellation must be due to the fault of airline, and it must be a last-minute flight cancellation — not more than 14 days before the planned date of departure. In this case, you have a right to UK / EU flight cancellation compensation. There are two ways you can claim compensation.

1. You can do it all on your own.

Contact the customer service of Jet2 by using the contact form on their website. Refer to European regulations, and request cancellation compensation. Be prepared to wait, and be ready to fight for your rights.

Contact us for legal help with Jet2 claims.

2. You can hand the case over to us.

This is the easiest option. Legally it’s called legal representation. In this case, it’s us who do all the work. You need to fill in one form, and we do the rest.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average it takes 2-3 months.

If you do it yourself, and your case has to be taken to court, it will take more. If you work with us, we will do it on your behalf, at no extra cost. You pay only our standard fee of 25% + 25 euro per passenger, and only if you get the money. If we can’t get your compensation, you don’t pay.

- How far back can you claim flight cancellation compensation?

In the EU — up to 2-3 years in the past.

In the UK, it’s even more — up to 6 years.

However, the sooner you do it, the better.

- Does it apply only to citizens of the European Union?

No.

European laws protect everyone — including tourists from overseas. When it comes to flight delays, flight cancellations and denied boarding, you don't have to be European to receive European flight compensation.

- How much can you claim?

The amounts are regulated by the above mentioned regulations.

Here is how much you can claim (depending on the distance travelled):

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are the same for all passengers travelling on the same flight. No matter the nationality, airline, price of the ticket or travel insurance. Even kids and babies can receive full flight compensation.

How much can you claim - Refundor

5. How to claim Jet2 denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

How it is possible? It is called “overbooking,” and it is a very common practice in the aviation industry. Overbooking happens when an airline sells too many tickets than there are seats on the plane, and everyone shows up for their flight. If your flight is overbooked, you may be asked to give up your seat and travel later, on a different flight.You can agree to that or not. Whenever you aren’t even given a choice, you have a right to EU denied boarding compensation.

With Jet2 it applies to all their flights to and from Europe.

Compensation amounts are as follows — 250, 400 or 600 euro.

And in most cases you can get both — a new flight and compensation.

Don’t forget that this only applies to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat (and fly later), then you won’t be entitled to any compensation from Jet2.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Jet2 flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!