Icelandair: Compensation for delayed flight, cancellation, denied boarding

How to claim Icelandair compensation online?

Icelandair is the flag airline of Iceland. The main hub of the airline is Keflavík International Airport. And even though Iceland is not a member state of the EU, when it comes to EU flight compensation regulation, Icelandair is regarded as a EU airline. So, whenever your Icelandair flight is delayed, cancelled or overbooked, you may be entitled to EU flight compensation.

How to claim Icelandair flight delay compensation?

How to claim Icelandair flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Icelandair flight delay compensation?

4. How to claim Icelandair flight cancellation compensation?

5. How to claim Icelandair denied boarding compensation?

Icelandair airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

What if it’s a very long delay and you have to stay at the airport overnight? Could you be entitled to Icelandair delayed flight compensation?

1.1 If you are still at home

Find out the status of check in — is it also delayed?

If check in is going to be delayed, wait for a while.

Stay at home or hotel and don’t go to the airport.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

Is it a connecting flight? If yes, you are protected. If you miss your connecting flight due to delay of your previous flight, you will be put on another flight completely for free. Is it a self transfer flight? In this case, it’s fully your responsibility if you make it on time for connection.

1.2 If you are already at the airport

Is check in for your flight also delayed?

If check in hasn’t started, for now just wait.

It’s not a good idea to go through airport security yet.

Your flight may get cancelled as well.

If check has started, that’s a good sign.

Check in. Proceed through security. Wait.

Clock on the wall

- 3 hour flight delay

Icelandair is a European airline.

And that means you are protected by the EU. Well, yes, Iceland is not a member state of the EU. However, when it comes to air passenger rights, the same EU flight compensation regulation protects rights of air passengers. Also in Iceland you are protected by the EU.

And, if you have to wait, you have a right to care.

If it’s 3+ hours, you have a right to a free meal and drink.

Icelandair has to provide all of that to its passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Icelandair has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Icelandair

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

What if it’s a very long delay and you have to stay at the airport overnight? Could you be entitled to Icelandair cancelled flight compensation? In what situations can you ask for compensation from Icelandair? How much can you claim?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Icelandair, if they haven’t yet contacted you.

Rules with flight cancellations are simple, especially with European airlines. When Icelandair cancels a flight, they have to offer a choice between a new flight and refund. You can choose whatever suits you the best. You can also decline an offer of a new flight and ask a refund instead.

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

The most important thing is airport security.

If your flight is cancelled, don’t go through it.

If a flight is cancelled, Icelandair will offer you a new flight. Everyone will have to check in for that new flight. Your old boarding pass won’t be valid anymore. So, don’t go through airport security until you know what’s exactly happening next. Try to contact the airline.

Request a refund, if you don’t want to fly anymore.

A red alarm clock

- 3 hour flight delay

Icelandair is a European airline.

And, so you are protected by the European laws.

When you have to wait for 3+ hours, you have a right to care from the airline. They have to offer you two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Icelandair flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

Will you have to wait overnight?

Then you have a right to free accommodation.

Free hotel accommodation and free transfer has to be offered. However, take into account, that it’s assessed case by case, and the airline may also decide not to provide that. If, for example, the waiting time is 6 hours, and it would take a minimum of 2-3 hours to take everyone to the nearest hotel. It doesn't really make sense to take everyone to a hotel in such a situation, right?

2.3 If it is fault of Icelandair

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Icelandair flight delay compensation?

There are two conditions that should be met.

It must be fault of Icelandair, and the delay should be 3+ hours.

If this is what has happened with your flight, you have a right to EU flight delay compensation. File a claim and you may receive up to 600 euro per passenger. You don’t have to have a travel insurance for that. Here’s how you can make a claim.

1. You can do it all on your own.

Go to the website of Icelandair. Find an Icelandair compensation claim form. Alternatively, use any other relevant contact form you can find. Refer to the Regulation EC 261/2004 and request EU flight delay compensation. Be prepared that the airline may offer you coupons instead of compensation. It’s one of the most popular ways how airlines try to avoid paying compensation.

Contact us for legal help with Icelandair claims.

2. You can hand the case over to us.

Looking for shortcut? Let’s work together.

Let us be your legal representatives.

We will help you to get Icelandair compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

Claims like these take on average up to 3 months.

That’s if you decide to work with us.

You file a claim and in around 3 months receive your Icelandair delay compensation in your bank account. If the case has to be taken to court, then it takes about twice as long (or longer). If you work with us, we inform you about the status of your case.

- How far back can you claim flight delay compensation?

Can you get compensation also for old flights?

Yes, you can, up to 3 years after the date of departure.

- Does it apply only to citizens of the European Union?

Absolutely not, it has nothing to do with your citizenship.

It’s a law that protects every single passenger.

You don't have to be European to have these rights.

- How much can you claim?

Up to 600 euro per passenger.

As already mentioned, this law protects everyone. And also compensation amounts are the same for all passengers. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Under the same circumstances, even infants can receive full flight compensation.

How much can you claim - Refundor

4. How to claim Icelandair flight cancellation compensation?

There are two conditions that should be met.

It must be fault of airline, and it must be a last-minute cancellation. If your Icelandair flight is cancelled 2 weeks (or less) before the planned date of departure, then it’s considered a last-minute flight cancellation, and you have a right to EU flight cancellation compensation. Here’s how you can file a claim for compensation.

1. You can do it all on your own.

Contact the airline and request a compensation.

Refer to the EU Flight Compensation Regulation EC 261/2004. They know about this regulation. It’s a law all airlines operating in the EU have to follow.

2. You can hand the case over to us.

We are a flight compensation company. We work with EU flight compensation claims 24/7. And we can help you get your compensation much easier. We do our own investigation, and also deal with all the necessary paperwork if the case has to be taken to court.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

The process takes around 2-3 months.

You receive compensation via bank transfer.

- How far back can you claim flight cancellation compensation?

Can you get compensation also for old flights?

Yes, you can, up to 3 years after the date of departure. This varies depending on the local laws of the country that you are flying from. So, better don’t wait and make a claim as soon as possible — just to be on the safe side.

- Does it apply only to citizens of the European Union?

No, the rules are the same for everyone.

When it comes to delayed flights, flight cancellations and overbookings, you don't have to be European to have these rights and to receive European flight compensation. That’s one of the best parts about this law — it truly protects everyone.

- How much can you claim?

You can calculate it yourself:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

The amounts are the same for all passengers.

There are exceptions, but mostly this is what you can get.

How much can you claim - Refundor

5. How to claim Icelandair denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

Yes, things like this happen. Even the best airlines sometimes do make mistakes, and sell too many tickets. What you should know is that whenever that happens, and you are denied boarding due to overbooking, you have a right to EU denied boarding compensation.

With Icelandair it applies to all their flights to and from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. Problems with travel documents? Your passport expires soon? If that’s the reason you are denied boarding, you can’t get compensation from Icelandair. Are you voluntarily giving up your seat? The same, you can’t get compensation in any of these circumstances. Only if you are denied boarding due to overbooking, only then you can get Icelandair denied boarding compensation.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Icelandair flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!