Garuda Indonesia: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Garuda Indonesia?

Garuda Indonesia is one of the major airlines from Indonesia. It's a 5-star airline offering both domestic and international flights. The airline operates also flights to and from Europe. And when it comes to European flights, on one half of them (flights departing from Europe) you are protected by EU laws — you can get compensation if your gets cancelled or you arrive later than planned.

How to claim Garuda Indonesia flight delay compensation?

Garuda Indonesia flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Garuda Indonesia flight delay compensation?

4. How to claim Garuda Indonesia flight cancellation compensation?

5. How to claim Garuda Indonesia denied boarding compensation?

Garuda Indonesia airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

What about Garuda Indonesia compensation for delayed flight? In which situations are you entitled to it? Do these laws about EU compensations apply also to non-EU citizens?

1.1 If you are still at home

What’s the latest information regarding check in?

Contact the airline or airport to find it out.

If check in is going to be delayed, wait for a while.

There’s no need to rush anywhere.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

Is it a "proper" connecting flight? Or did you book it separately? Why it matters? Because, you see, on airline-protected connecting flights you are protected. You are protected by your airline. They give you another flight if, due to their fault, you miss your original flight. With self transfer flights you don’t have the same rights.

1.2 If you are already at the airport

See the status of check in.

Go to the check in counter of Garuda Indonesia.

If check in hasn’t started, for now just wait.

Because this may end up being a bigger problem.

Better just wait until check in starts.

If check has started, that’s a good sign.

Check in and proceed to your gate.

It’s better not to postpone anything.

Clock on the wall

- 3 hour flight delay

Garuda Indonesia is not a European airline.

Despite that, on many flights you are protected by the EU.

That applies to flights departing from the EU, and to situations with delays. If your flight is leaving later than planned, you have a right to care from Garuda Indonesia. If the delay is 3 or more hours, the airline has to offer you and the rest of the passengers two free phone calls or e-mails (it can also be internet access) and also a free meal and drink.

This applies to all Garuda Indonesia passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

The airline has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Garuda Indonesia

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Does that mean Garuda Indonesia will offer you a new flight? What about Garuda Indonesia refund for cancellation? Can you request a refund if you don’t want to take an alternative flight? In what situations can you request compensation from Garuda Indonesia?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Garuda Indonesia, if they haven’t yet contacted you. Mostly, airlines send emails and/or SMS in case of flight cancellation. Check spam folder of your email, you may find the email there.

Generally, in the EU everything is very simple. With Garuda Indonesia the following applies to flights from the EU. If an airline cancels a flight, it must offer you a new flight or refund, and you can choose either. You have a right whatever fits you the best. If it’s fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

In this case just wait for a while.

Do not proceed to the security checkpoint.

You see, a flight is cancelled. That means there will be another flight, a new flight. Garuda Indonesia will take care of that. And you will have to check in for that flight. Your current boarding pass (ticket) won’t work anymore. That’s why — do not proceed through security.

Contact the airline to ask about the next steps.

On EU flights you can also ask for a refund.

A red alarm clock

- 3 hour flight delay

Garuda Indonesia is an Indonesian airline.

Despite that, on EU flights you are protected by the EU. In this case, that means flights departing from the EU airports. Any time when you have to wait at the airport, due to delay, last-minute flight cancellation or overbooking, you have a right to care. If it’s a 3+ hour wait, the airline must offer you at least one free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Garuda Indonesia cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

Free accommodation and free transfer has to be offered.

According to the EU flight compensation regulation, all passengers have a right to this type of care. With non-EU airlines like Garuda Indonesia, these rules apply to flights departing from the EU. They don’t apply to flights departing from elsewhere.

2.3 If it is fault of Garuda Indonesia

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Garuda Indonesia flight delay compensation?

There are three conditions that should be met.

It must be fault of Garuda Indonesia. The delay must be 3+ hours, not less. And the flight must be from an airport in Europe (where EU flight compensation regulation applies). Whenever all three of these conditions are met, you have a right to Garuda Indonesia flight delay compensation — you have a right to EU flight delay compensation.

Here’s how you can get this money.

1. You can do it all on your own.

Contact the airline via their website and request compensation. Refer to the Regulation EC 261/2004. Be prepared for a refusal. Here you can see some of the most popular ways, how airlines try to avoid paying the compensation. As our experience shows, even the best airlines in the world sometimes do these things, they refuse claims by giving wrong reasons.

Contact us for legal help with Garuda Indonesia claims.

2. You can hand the case over to us.

It’s extremely easy.

You fill in a single claim form, and we do the rest.

In this case, we are your legal representatives.

We will help you to get your Garuda Indonesia compensation.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

These kind of claims take around 3 months.

That's an average, and it differs from case to case.

- How far back can you claim flight delay compensation?

Mostly up to 3 years from the date of flight.

It varies and depends from the local laws of the country you are flying from. But, yes, the average is somewhere between 2 to 3 years.

- Does it apply only to citizens of the European Union?

No, it applies to everyone.

The rules are the same for Europeans, Indonesians, etc.

You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

The maximum you can get is 600 euro per passenger.

These amounts are regulated by the law. They are the same for all passengers on the same flight. They are the same for low cost and full service airline. Price of the ticket? Doesn’t matter. Travel insurance? It isn't necessary. Even infants can receive full flight compensation if a flight arrives 3 or more hours later than planned, due to fault of the airline.

How much can you claim - Refundor

4. How to claim Garuda Indonesia flight cancellation compensation?

There are three conditions that should be met.

It must be fault of Garuda Indonesia. That includes things like technical problems. It must be a last-minute flight cancellation, not more than 2 weeks before the date of departure. And the flight must be from an airport in Europe (where EU flight compensation regulation applies). Whenever all three conditions are met, you have a right to Garuda Indonesia flight cancellation compensation — you have a right to EU flight cancellation compensation.

Here’s how you can get this money.

1. You can do it all on your own.

Contact customer service of Garuda Indonesia.

Submit all the documents they are asking.

Contact us for legal help with Garuda Indonesia claims.

2. You can hand the case over to us.

It’s extremely easy and takes less than 5 minutes.

You fill in a form, and we do the rest. In this case, it’s our team doing all the work. We do all the negotiations and prepare all the necessary paperwork (when it's needed).

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Mostly it takes 2-3 months.

If the airline agrees to claim and isn’t slowing down the process, this is when you can expect money in your account. If the airline isn’t cooperative, and we have to take your case to court, most likely it will take at least 6 months.

- How far back can you claim flight cancellation compensation?

Mostly up to 3 years from the date of flight.

It varies from country to country. With Garuda Indonesia, it’s important from where is your flight. Because that’s the laws you should be looking at when making a claim. But, yes, the average is somewhere between 2 to 3 years.

- Does it apply only to citizens of the European Union?

No, it applies to everyone.

The rules are the same for Europeans, Americans, Indonesians, etc. They are the same for all passengers on the same flight. When it comes to flight delays, flight cancellations and overbookings on European flights, everyone has the same rights.

- How much can you claim?

Amounts are regulated by the mentioned EU regulation.

Here's how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

In all situations, these amounts are per passenger.

How much can you claim - Refundor

5. How to claim Garuda Indonesia denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

In aviation it’s called overbooking. You may encounter that also with Garuda Indonesia. What you should remember is that, if you are denied boarding, and if that isn’t your fault in any way, you have a right to EU denied boarding compensation.

With Garuda Indonesia it applies to flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

The rules apply only to overbooking. If there are any kind of problems with your travel documents, or, for example, your passport expires soon, or if you voluntarily give up your seat, then you won’t be entitled to any compensation from Garuda Indonesia.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Garuda Indonesia flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!