Eurowings: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Eurowings online?

Eurowings is a German low-cost airline with headquarters in Düsseldorf. It is a subsidiary of the Lufthansa Group, and operates short-haul flights to various destinations in Europe. What to do if your Eurowings flight is cancelled, delayed or overbooked? What are your rights in case your flight gets disrupted? In which situations can you claim compensation from Eurowings? 

How to claim Eurowings flight delay compensation?

Eurowings flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Eurowings flight delay compensation?

4. How to claim Eurowings flight cancellation compensation?

5. How to claim Eurowings denied boarding compensation?

Eurowings airplane at the airport

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on the situation. Are you still at home or already at the airport? It will help to determine what your next steps should be.

1.1 If you are still at home

You are still at home (or hotel).

You have checked your flight status online or received an e-mail saying that your flight is going to be late. What should you do? First of all, you need to find out if check in for your flight has been postponed or not. If it’s postponed, then your flight may be heavily delayed or even cancelled altogether. What if you have checked in already? You still have to find out about this. As only then you will know whether to wait or proceed to the airport as planned. 

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends on the type of your connection. If it’s an airline protected connection, the airline will take care of you if you miss your connecting flight. The airline will put you on another flight completely for free. If you have booked two or more flights separately, then it is your responsibility. Flights like these are called self transfer flights.

1.2 If you are already at the airport

You have arrived at the airport.

And then it turns out you are not going anywhere yet. Your flight is late. What now? Find out, what is the situation with check in — is check in happening as planned?

If check in hasn’t started, for now just wait.

If the check in is delayed, do not go through airport security just yet. Your flight may be heavily delayed or even cancelled altogether. That’s why it’s better to wait for a while, until check in counters are open.

If check has started, that’s a good sign.

Now you can check in and proceed through airport security.

Clock on the wall

- 3 hour flight delay

Eurowings is a European airline.

And that means you are protected by the EU.

If your flight is heavily delayed, and you have to wait at the airport because of that, there are some things you should know. In case of 3+ hour delay, you have a right to care from the airline. Eurowings has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Eurowings delays and all passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Eurowings has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Eurowings

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What now?

Will the airline book a new flight for you? Will you need to pay for this flight, or is it going to be booked for free? What if you miss a connecting flight? Are you entitled to compensation from Eurowings?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Eurowings, if they haven’t yet contacted you.

In the EU, all passengers are protected in case of flight delays, cancellations and overbookings. In case of cancelled flight, the airline must offer you a new flight or refund. You have a right to request a refund if you don’t want to take an alternative flight offered by Eurowings — if, for example, it doesn’t fit your travel plans.

If it’s fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

Stay at the landside area of the airport.

Don’t go through the airport security just yet.

If your flight is cancelled, you will be booked on the next available flight. Eurowings must offer you a new flight to your destination as soon as possible. As you will be travelling on a different flight, you will need to check in for that flight. So, that’s why it’s important to stay at the landside area of the airport. If you have already gone through security, try to get back to the landside area of the airport.

If you don’t want to take the new flight, you can ask for a full refund. In the EU, you have a right to choose. Your Eurowings refund must be paid to your bank account.

A red alarm clock

- 3 hour flight delay

Eurowings is an airline registered in the EU.

And that means you are protected by the EU.

If you have to wait at the airport, due to delay, cancellation or overbooking, you have a right to care from the airline. Eurowings has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Eurowings flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

If there is a long wait at the airport, Eurowings has to provide a free hotel stay and free transfer. It is the airline's responsibility, and every passenger has a right to receive this. However, it’s assessed case by case. And the airline may decide not to provide free hotel and transfer to affected passengers. For example, the waiting time due to flight delay or cancellation is 6 hours, and there are a lot of affected passengers. As it would take at least 3 hours only to take everyone to a hotel, the airline may decide not to provide a free hotel stay.

2.3 If it is fault of Eurowings

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Eurowings flight delay compensation?

There are two conditions that should be met.

Delay must be due to the fault of Eurowings, and it should be at least 3 hours. If this is what has happened to your flight, you have a right to receive EU flight delay compensation. Make a claim to receive compensation of up to 600 euro per passenger. There are two ways you can claim compensation from Eurowings.

1. You can do it all on your own.

You can try and claim compensation from Eurowings yourself. Refer to the Regulation EC 261/2004. Be prepared for an improper refusal. And be ready to fight for your rights. Here you can see a few examples, how airlines try to avoid paying compensation, even if it’s due.

Contact us for legal help with Eurowings claims.

2. You can hand the case over to us.

If you want a hassle free way, work with us.

All you’ll need to do is to fill in one form. We will start the case against the airline and do all the work on your behalf. As in this case, we are your legal representatives.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average it takes 2-3 months.

If the airline is refusing a claim — longer than that.

- How far back can you claim flight delay compensation?

In the EU, you can get compensation also for old flights.

In most European Union member countries, you can file a claim for flights up to 2-3 years old. However, we would recommend you to file a claim as soon as possible. That also helps to increase your chances to success.

- Does it apply only to citizens of the European Union?

No.

You don't have to be European to be entitled to EU flight compensation. Your nationality doesn't matter in this case.

- How much can you claim?

The longer the flight, the more you can claim.

For shorter flights it’s 250 euro, for longer flights — 400 euro.

If it’s a 3000+ km flight, the amount is 600 euro.

These amounts are the same for all passengers on the same flight. The nationality doesn’t matter, as well as the airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim Eurowings flight cancellation compensation?

There are two conditions that should be met.

Cancellation must be due to the fault of the airline, and it must be a last-minute flight cancellation — not more than 14 days before the planned date of departure. If this is what happened to your flight, you are entitled to EU flight cancellation compensation. There are two ways you can claim compensation from Eurowings.

1. You can do it all on your own.

You can do it yourself. Contact Eurowings customer service. Refer to the Regulation EC 261/2004, and request a cancellation compensation. Keep in mind that this process can take a while. Be prepared for an improper refusal, and be ready to fight for your rights.

Contact us for legal help with Eurowings claims.

2. You can hand the case over to us.

If you want a hassle free way, work with us.

This is the easiest option you have. All you’ll need to do is to fill in one form. We will start the case against the airline and do all the work on your behalf. As in this case, we are your legal representatives.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Usually it takes 2-3 months.

If you are claiming compensation yourself, it will take longer. You can face improper refusal and you may need to take your case to court, which could greatly lengthen the process. If you work with us, we take your case to court on your behalf, with no extra fees. You pay only our standard fee of 25% + 25 euro per passenger, and only if you are getting the money.

- How far back can you claim flight cancellation compensation?

In the EU, you can get compensation also for old cancelled flights.

In most European Union member countries, you can file a claim even if you had a flight cancelled two or three years ago. However, we would recommend you to file a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, this law protects also tourists from overseas.

In the EU, all passengers are protected. You don't have to be European to receive European flight compensation.

- How much can you claim?

These amounts are regulated by law. According to the Regulation EC 261/2004, here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

The amounts listed above are per passenger. They are exactly the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is cancelled last-minute due to fault of the airline.

How much can you claim - Refundor

5. How to claim Eurowings denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

How can that even happen? It’s actually quite common. Airlines always sell more tickets than there are seats. This is to ensure that all flights are full, even if some of the people don’t show up for their flight. But sometimes there are situations when all passengers show up for their flight. And that’s when someone gets denied boarding.

In this case, the airline may ask you to give up your seat. You can agree to that, and take another flight offered by the airline, or you may refuse. Or, there may not even be such an option and you may be denied boarding involuntarily. If you have been denied boarding involuntarily, you are entitled to EU denied boarding compensation.

With Eurowings it applies to all their flights to and from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

Keep in mind that it applies only to overbooking. If there are problems with your travel documents, or your passport expires soon, or if you voluntarily give up your seat, then you won’t be entitled to denied boarding compensation from Eurowings.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Eurowings flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!