El Al Israel Airlines: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from El Al Israel Airlines?

El Al Israel Airlines is the flag carrier of Israel, with its main base in Ben Gurion Airport. Founded in 1948, the airline now operates flights within Israel, and to Europe, the Middle East, Africa, the Far East and the Americas. Are you flying El Al? What to do if your El Al flight is cancelled, delayed or overbooked? In what situations can you claim compensation from El Al?

How to claim El Al Israel Airlines flight delay compensation?

El Al Israel Airlines flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim El Al flight delay compensation?

4. How to claim El Al flight cancellation compensation?

5. How to claim El Al denied boarding compensation?

Flag of Israel

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

You have found out that your flight is delayed. Are you still at home or already at the airport? Your action plan depends on your location. Read on to find out.

1.1 If you are still at home

You are still at home or your hotel.

You have received an email informing you about the delay. Or you just have checked your flight status online, and that’s how you have found out about the delay. What now? The only thing you have to do is to find out, when check in for your flight will start. Even if you have checked in online already. Thus you will know when to head for the airport.

If check in is going to be delayed, stay at home/hotel.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

There are two most likely scenarios. If you have booked an airline-protected connecting flight, you don’t have to worry about anything. The airline will put you on another flight completely for free. But if you have booked your flights separately, this is your responsibility. Flights like these are called self transfer flights. In this case, the airline/airlines you are flying with are not responsible for your missed connection.

1.2 If you are already at the airport

You have arrived at the airport ready to board your flight.

But, unfortunately, you are not going anywhere. At least, not now. You have found out that your flight is delayed. What now? Find out if check in for your flight has started already.

If check in hasn’t started, for now just wait.

If your flight is delayed, check in may also be delayed. This delay can be long, or your flight might even be cancelled altogether. That’s why it’s better to just wait for a while, until check in desks open.

If check has started, that’s a good sign.

Check in for your flight (if you haven’t already done it online) and proceed through airport security. Do everything as you would normally do.

Clock on the wall

- 3 hour flight delay

El Al Israel Airlines is an Israeli airline.

Despite that, on some of their flights you are protected by the EU.

If your El Al flight departing from the EU is disrupted, you don’t have to worry about anything as you are protected under the EU law. If you have to wait at the airport 3+ hours for the next available flight, you have a right to receive care from the airline. El Al has to provide you with two free phone calls or e-mails and also a free meal and drink.

This applies to all El Al flights departing from the EU.

All El Al passengers are equally protected.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

El Al has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of El Al Israel Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you be given a new flight ticket? Will you have to pay for it? In what situations can you ask for compensation from El Al Israel Airlines? What about refund?

2.1 If you are still at home

You need to find out what’s happening next.

Contact El Al Israel Airlines, if they haven’t yet contacted you.

Generally speaking, if you are flying from or within the EU with El Al, you are protected under the EU law. The Regulation EC 261/2004 is what makes it possible. It establishes rules on flight compensation and assistance to passengers in case of disrupted flights. According to this regulation, if your El Al fight is cancelled, the airline must offer you a new flight free of charge or a full refund. You have a right to request a refund if you don’t want to take the alternative flight offered by El Al Israel Airlines.

If your flight is cancelled due to the fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

Stay at the landside area of the airport.

Don’t go through the airport security just yet.

Since your flight is cancelled, there will be a new flight. And you’ll need to check in for that new flight at the landside area of the airport. This is where all check in counters are located. El Al must offer you a new flight your destination as soon as possible. If it’s a flight from Europe, ask for a refund, if you don’t want to take the new flight.

A red alarm clock

- 3 hour flight delay

El Al is an airline registered in Israel.

Despite that, on some of their flights you are protected by the EU.

Let’s assume, your El Al flight departing from the EU is cancelled, and you have to wait at the airport 3+ hours until departure of your new flight. According to the Regulation EC 261/2004, if you have to wait at the airport, due to delay, cancellation or denied boarding, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all El Al cancelled flights departing from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

A free hotel stay and free transfer has to be offered by El Al. It is the airline's responsibility, and every passenger has a right to this type of care. However, as it’s assessed case by case, not always it’s possible. For example, if the delay is not too long, and there are just too many affected passengers to do it in time, the airline may decide not to provide a free hotel stay.

2.3 If it is fault of El Al Israel Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim El Al flight delay compensation?

There are 3 conditions that should be met.

Flight delay must be due to the fault of the airline. It should be at least 3 hours (the delay). Plus, the flight must depart from the EU. Otherwise, you are not eligible to a compensation. If this is what has happened with your flight, you may have a right to EU flight delay compensation. Make a claim, and you may receive up to 600 euro per passenger!

How to claim compensation? There are two options.

1. You can do it all on your own.

You can do it yourself.

It is possible, but it will take time. Keep in mind that your claim may be improperly refused. How to claim compensation? Contact the airline. Request the compensation quoting the Regulation EC 261/2004. If your claim is refused, do not give up. Here you can see some of the most popular ways how airlines try to avoid paying compensation.

Contact us for legal help with El Al Israel Airlines claims.

2. You can hand the case over to us.

Working with us is the easiest path.

If you want a hassle free option, do not waste your time and hand your case over to us. You will need to fill in only one form, and we will start a case against the airline. In this case, we are your legal representatives.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average, the process takes between 2 to 3 months.

2 to 3 months, if everything goes smoothly. As our experience shows, if you make a claim yourself — not with a help of a law office — it takes longer. Work with us, and you’ll avoid all the hustle.

- How far back can you claim flight delay compensation?

It depends on the situation.

It may even be possible to claim compensation for your old flights (up to 2-3 years). It depends from case to case. However, we would recommend you not to postpone that, and file a claim as soon as possible. It’s the best to do it soon after the disruption.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

The rules are the same for everyone — the citizens of the EU and tourists from abroad. You don't have to be European to have these rights.

- How much can you claim?

The longer the flight, the more you can claim.

Amounts are between 250 and 600 euro per passenger.

These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline, ticket price or travel insurance. Even infants can receive full flight compensation.

How much can you claim - Refundor

4. How to claim El Al flight cancellation compensation?

There are three conditions that should be met.

Flight cancellation must be last-minute, and due to the fault of the airline. In addition to that, the affected flight must be departing from the EU. If your flight meets all these conditions, you have a right to EU flight cancellation compensation. If your flight is cancelled not more than 14 days before the planned date of departure, then it’s considered a last-minute cancellation.

How to claim compensation? There are two ways.

1. You can do it all on your own.

You can do it yourself.

Contact the customer service of El Al Israel Airlines and request compensation. Keep in mind that it will take a while, at least a month or two until you get the money.

Contact us for legal help with El Al claims.

2. You can hand the case over to us.

If you don’t want your claim to be improperly refused or face other issues, work with us. It is the easiest option. Legally it’s called legal representation. This means that we do all the negotiations and prepare all the necessary paperwork. All you will have to do is to fill in one form.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average, it takes 2 to 3 months.

If you make a claim yourself, it may take longer. Especially, if you need to take the case to court. If you work with us, we take your case to court on your behalf, for no extra fees. You pay only our standard fee of 25% + 25 euro per passenger, and only if you get the money.

- How far back can you claim flight cancellation compensation?

It depends on the situation.

In some cases, it is even be possible to claim compensation for your old flights (up to 2-3 years). However, we would recommend you not to postpone that, and file a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No.

You don't have to be European to receive European flight compensation. When it comes to flight delays, flight cancellations and overbookings, all passengers in the EU are protected under the EU law.

- How much can you claim?

The amounts are regulated by the EU law. Here is how much you can claim, depending on the distance of your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

The amounts listed above are per passenger. They are exactly the same for all passengers travelling on the same flight. Passenger's nationality and airline they travel with doesn’t matter. As well as the price of the ticket or travel insurance. Even infants can receive full flight compensation.

How much can you claim - Refundor

5. How to claim El Al denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

It can happen when your flight is overbooked. If that happens, you may be asked to give up your seat and take another flight offered by El Al Israel Airlines. You can agree to that or not. And whenever it goes against your will, you have a right to EU denied boarding compensation.

With El Al Israel Airlines it applies to flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat, and agree to fly later, then you won’t be entitled to any compensation from El Al Israel Airlines.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your El Al Israel Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!