EasyJet: Compensation for delayed flight, cancellation, denied boarding

Is your easyJet flight delayed? Or cancelled?

Or maybe you’ve been denied boarding because of overbooking? Whenever that happens and you are travelling from or within Europe, you may be entitled fo flight compensation up to €600 from easyJet. Don’t wait. Claim your easyJet compensation online today! Low-cost doesn’t mean that you’re less protected.

How to claim easyJet flight delay compensation?

How to claim easyJet compensation for cancellation?

Check your compensation online!

Or continue reading to learn more about your rights.

Here are 6 main topics that we will focus on:

1. What to do if your easyJet flight is delayed?

2. What to do if your easyJet flight is cancelled?

3. How to claim easyJet flight delay compensation?

4. How to claim easyJet flight cancellation compensation?

5. How to claim easyJet denied boarding compensation?

6. Connecting flights with easyJet

easyjet plane - easyjet flight delay compensation

What has changed after Brexit?

As of 2021 easyJet is seen as a non-EU airline.

What does it mean for you as a traveller?

The most important thing is that now, as a traveller, you will be less protected when travelling with easyJet. EU Flight Compensation Regulation 261/2004 applies only to easyJet flights departing from the EU, but not the other way around. Accordingly you'll not be entitled to EU flight compensation or right to care if the flight is from the UK or somewhere else outside the EU, where the regulation isn't in power.

UDPATE: Now you are protected by the Regulation UK261.

1. What to do if your flight is DELAYED?

Here is what you should do if your easyJet flight is delayed.

First of fall, don’t stress over it. It’s nothing out of the ordinary. Especially when we are talking of easyJet, which in 2017 was named the worst airline for delayed flights.

1.1 If you are still at home

If you are at home when you learn of the delay, check what is the reason why your flight is delayed. Go to the airport’s website to see also if your flight is the only one, one of the few or there are many other flights delayed. If the latter is true, there is probably some bigger issue, like bad weather conditions at the airport, and it may take a while until the situation improves. So it’s a better idea to stay at home for a while and follow the news.

Here's how you can check flight status online.

In other situations, wait a bit and then proceed as planned.

In case you have connecting flights booked separately, that you may miss now, you will have to decide what to do next. In situations when your connecting flights are booked via easyJet, they will be taken care of and you’ll be put on another flight if you miss the first one because of a flight delay.

Remember - if it turns out to be the airline’s fault, not something unavoidable, you may also be entitled to easyJet delay compensation.

Scroll down to learn more about it.

1.2 If you are already at the airport

Follow the information regarding your flight and think if there are any other flights (or plans in general), that this flight delay is going to affect. If you have another flight, a connecting flight booked online via easyJet (Worldwide by easyJet), then you’ll be fine no matter the lengtht of this delay.

Because if you miss your connecting flight, you’ll be re-booked onto the next available flight at no extra cost.

If, however, that’s a flight you have booked separately, then you’ll have to think of a solution yourself. Your travel insurance company might be able to help you out.

Next - wait for more information.

And follow your easyJet flight status either online or by checking the flight information screen at the airport. If you don’t understand information available to you or you want to have a second opinion, it’s worth contacting information desk at the airport.

Clock on the wall

- 3 hour flight delay

If easyJet delays a flight, the airline has to take care of you.

According to EU regulations, whenever your flight is delayed and you have to wait at the airport for 3 or more hours, you are entitled to receive a free meal and drink plus two free phone calls, e-mails or faxes.

With easyJet it applies to flights departing from the EU.

- Long delay

In case of an even longer delay, when you have no other choice but to wait overnight, free hotel accommodation and transport to and from it must be provided by easyJet. Plus free meals and drinks.

Because in Europe you have the right to care.

No matter the cause of the flight delay - within or out of the easyJet's control - every passenger is entitled to this type of care by easyJet.

Apart from that easyJet still has an obligation to take you to your destination.

It applies to all your easyJet flights from or within Europe, to all easyJet flight delays.

If it’s the company's fault, you may as well get flight compensation.

1.3 If it's fault of easyJet

If it’s easyJet's fault that your flight is delayed for more than 3 hours, you may as well get flight delay compensation up to €600 per passenger.

The longer your journey, the more you can claim.

File a claim now!

1.4 Why do flights get delayed?

Learn more about reasons why flights get delayed.

easyjet plane in the air

2. What to do if your flight is CANCELLED?

Here is what you should do if your easyJet flight is cancelled.

One thing to remember - in most situations you can ask for a full refund, even if your flight is cancelled due to extraordinary circumstances.

2.1 If you are still at home

If you have received an email from easyJet saying that your flight is cancelled, in the same email most probably there will also be an explanation why the flight is cancelled and what are the options they are offering you. Mostly they will offer you a new flight to your destination with them or with another airline, at no extra cost.

If it’s the airline cancelling the flight, you may as well ask for a full refund. If that’s what you fancy more, not a new flight.

What if you haven’t received anything from easyJet, let alone an email explaing the situation? Then you’ll have to wait for one. Or contact the easyJet’s call centre, as most probably it’s already day of your departure and you have learned of it from the website of the airport.

According to the EU regulations, whenever your flight is cancelled, it’s the airline’s fault and you are notified less than 2 weeks before the date of departure, you may also get a flight cancellation compensation up to €600. If there are 3 of you travelling together, you may receive up to €1800.

These rules apply to all easyJet flights from or within Europe.

And, yes, you can get both - a new flight to your destination or full refund and a flight cancellation compensation up to €600. But you can't get compensation if your flight is cancelled more than 2 weeks before the trip. In these situations you can only get a full refund or a new flight, but not a compensation.

2.2 If you are at the airport

Wait for the announcement regarding your easyJet cancellation.

Or contact the easyJet information desk at the airport.

Is there another flight you may miss now?

Unlike many other low-cost airlines, easyJet sells connecting flights.

If it’s a connecting flight booked online via easyJet (Worldwide by easyJet), know that you’re covered and will be put on another flight at no extra cost. If, however, you have booked these flights separately, you may now need to look for another solution and - if necessary - book another flight and pay for it yourself. Your travel insurance may come in handy right now. Contact your insurer to ask about the best way to deal with the situation.

A red alarm clock

- 3 hour delay

A new flight has been offered and you have decided to take it. But you still have to wait. If the wait is going to be 3 or more hours long, you're flying from Europe and you are at the airport, the airline has to provide you with free meal and drink plus two free phone calls, e-mails or faxes.

If nothing is being offered, contact the easyJet staff.

- Long delay

In case of an overnight delay, easyJet has to provide you with free hotel accommodation, transport to and from hotel, plus the above mentioned food and drinks, most probably issued in a form of coupons.

No matter the cause of the flight cancellation, you are entitled to this type of care by easyJet. Apart from that easyJet, just like any other airline operating in the European Union, still have an obligation to take you to destination or give you a full refund. If you're flying from the EU.

All of this applies to all your easyJet flights from or within Europe.

2.3 If it's fault of easyJet

If it’s the easyJet’s fault that the flight was cancelled, and if you have been notified less than 14 days before departure, you may still be entitled to flight cancellation compensation up to €600 per passenger.

And, yes, often you can get both - a new flight or refund and a compensation plus care.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

How to claim compensation

3. How to claim easyJet flight delay compensation?

Your easyJet flight is delayed.

It’s a long delay.

You have arrived to your destination more than 5 hours late.

You know that you should be entitled to flight delay compensation from easyJet. Because the flight was delayed because of some technical problems with the aircraft. And, you may even know how much you might be owed by easyJet, because your flight was some 2000 kilometres long, you were flying from Helsinki to London, hence the amount of the compensation should be 400 euro.

How to make a claim for easyJet flight delay compensation?

One of the options is to contact the company directly, to register your easyJet claim for delayed flight and submit all the information they are asking for. Remember to be persistent if you’re going to take this route of fighting for your rights on your own.

Another, way less time consuming option - ask someone more experienced (e.g. Refundor) to be your legal representative.

Sounds very difficult and probably expensive? It isn’t.

Documents on the table next to a laptop

If you decide to work with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your easyJet flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

And that’s it. We’ll do the rest.

Not only that, we’re also giving you a guarantee, that if for whatever reason we can’t get your easyJet flight delay compensation, it will cost you nothing. Not a single cent. But if we succeed, it will cost you only €25 + 25% of the amount of the compensation. And again - that’s it. No hidden fees. No upfront fees.

Learn more about EU flight delay compensation.

- How long does it take?

Usually 2-3 months from the moment you submit your easyJet claim.

Sometimes longer if, for example, we need to go to court.

- How far back can you claim flight delay compensation?

It depends from country to country. Mostly at least 2-3 years.

It’s always a good idea not to wait and claim for flight compensation right after it has happened.

- Does it apply only to citizens of the European Union?

No.

It applies to everyone travelling with easyJet.

- What about codeshare flights?

What if you were on a codeshare flight?

What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?

Which one is going to pay the compensation?

The one operating the flight.

But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.

3.1 How much can you claim?

The exact amount of easyJet flight delay compensation varies and is based on the distance of your flight and occasionally some other factors.

But mostly your easyJet compensation will be 250, 400 or 600 euro.

Because the rules are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.

How much can you claim - Refundor

4. How to claim easyJet flight cancellation compensation?

Your easyJet flight is cancelled.

You may have been offered a new flight, and you have taken the offer. Or - you’ve opted for a full refund instead. Still, if it was the airline’s fault, that the flight was cancelled and you’ve been informed less than 2 weeks in advance, you are likely to be entitled to flight cancellation compensation.

How to claim for easyJet flight cancellation compensation?

If you would like to do it on your own, you can try and contact easyJet directly, submit all the information they are asking for and wait. Remember to be persistent if you’re going to take this route of fighting for your rights on your own.

Another, less time consuming option - ask someone more experienced (e.g. Refundor) to be your legal representative and to do it on your behalf.

Sounds very difficult and probably expensive? It isn’t.

In fact, it’s super easy and straight forward.

Woman using laptop - Best Travel Blogs 2019

Here is all you will have to do, if you decide to work with us:

  1. Go to this page;
  2. Fill in the details about yourself and your easyJet flight cancellation;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

And that’s it. We’ll do the rest.

Once we receive your easyJet cancelled flight compensation, we’ll transfer the money to you.

If it turns out that you aren’t entitled to compensation, or because of some reason we are unable to get it, it will cost you nothing. Not a single cent. No win, no fees. If we are successful, we’ll take €25 + 25% of the total compensation amount as a service fee, and transfer you the rest.

Learn more about EU flight cancellation compensation.

- How long does it usually take?

Mostly 2-3 months.

- How far back can you claim flight cancellation compensation?

It depends from country to country.

Mostly, though, it's at least 2-3 years.

- Does it apply only to citizens of the European Union?

No, it applies to everyone.You don’t have to be a citizen of the European Union to be entitled to European flight cancellation compensation.

- What about codeshare flights?

What if you were on a codeshare flight?

What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?

Which one is going to pay the compensation?

The one operating the flight.

But that's only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.

4.1 How much can you claim?

The exact amount of your easyJet refund varies and is based on the distance of your flight and occasionally some other factors.

But mostly it’s either 250, 400 or 600 euro.

  • €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
  • €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
  • €600 - more than 3500 kilometres (mostly 5+ hour flights).

Because the rules are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.

How much can you claim - Refundor

5. EasyJet denied boarding compensation

All in all, rules are the same.

It applies to all easyJet flights from Europe.

You don’t have to be European to be entitled to this compensation.

The amount of compensation also is the same - up to €600 per passenger.

And you can get both - a new flight or full refund and a compensation.

The most important thing here is that in order for you to be entitled to denied boarding compensation, it must be, so called, involuntary denied boarding. You see, whenever there is a situation, that there are more passengers willing to fly than there are available seats on the plane, someone will be asked if he or she is ready to voluntarily give up their seat and fly later. Extras, like vouchers, usually are offered to sweeten the deal.

And, of course, if you’ve been denied boarding because you didn’t have a valid visa or there was another problem with your travel documents, you will not be entitled to compensation either. Same like if the reason of denied boarding was anything else except for overbooking.

Don't forget! When something like this happens, make sure to ask easyJet staff at the airport or easyJet customer service representatives about all the options you have and what should you do next.

They still should take you to your destination.

Learn more about EU denied boarding compensation.

easyjet at the airport

6. Connecting flights with easyJet

EasyJet offers connecting flights via several hubs.

From those hubs passengers continue their journey either on another easyJet flight, or on one of their partner airlines’ flight.

EasyJet connecting flights can be bought directly from their website. Go to www.easyjet.com/worldwide to book a connecting flight. 

Also you can buy their connecting flights via third parties, like, kiwi.com, but then Kiwi is responsible for the transfer, not easyJet. Kiwi Guarantee protects its customers from flight delays, flight cancellations and schedule changes. If you have booked a trip with Kiwi, and the trip has been affected, you must contact Kiwi within 24 hours, otherwise the Kiwi Guarantee may be cancelled. Learn more about Kiwi Guarantee on kiwi.com!

And in some cases you’ll be responsible for booking yourself a new flight or flights in case you miss the first one, no matter the reason. Take that into account when booking several flights.

Few more things you need to know about connecting flights:

  1. Checked luggage. Checked-in luggage should be purchased for every flight separately
  2. Missed connection. If you miss your next flight because the first (or the previous) flight is cancelled or delayed, easyJet will transfer you to the next available flight.
  3. Flight compensation. At the same time, if any of your easyJet flights is delayed for 3+ hours or cancelled at the last-minute (less than 2 weeks before the scheduled time of departure), you may get flight compensation up to €600 per passenger.

easyjet aircraft in the air

About easyJet

EasyJet is a British low-cost airline with its headquarters in London.

It was founded in 1995, and now the airline, along with its associates easyJet Europe and easyJet Switzerland, is operating more than 300 aircrafts.

EasyJet is one of the most popular low-cost airlines in Europe, and in 2018 it has won the award for the Best Low Cost Airline in the UK.

EasyJet’s fleet consists entirely of Airbus aircrafts: Airbus A319-100, Airbus A320-200, Airbus A320neo, Airbus A321neo.

Website: www.easyjet.com.

EasyJet call centre: see all call centre numbers here (under "Call us").

EasyJet destinations

EasyJet serves 136 destinations in 36 countries.

A

Austria (Klagenfurt, Graz, Salzburg, Vienna),

B

Belgium (Brussels), Bulgaria (Sofia, Varna),

C

Croatia (Dubrovnik, Pula, Split), Cyprus (Larnaca, Paphos), Chezh Republic (Prague),

D

Denmark (Copenhagen),

E

Egypt (Hurghada), Estonia (Tallinn),

F

Finland (Helsinki, Rovaniemi), France (Ajaccio, Bastia, Biarritz, Bordeaux, Brest, Figari, Grenoble, La Rochelle, Lille, Lyon, Marseille, Montpellier, Nantes, Nice, Paris, Toulouse),

G

Germany (Berlin, Dortmund, Hamburg, Munich, Stuttgart), Gibraltar (Gibraltar), Greece (Athens, Cephalonia, Chania, Corfu, Heraklion, Kalamata, Kos, Mykonos, Preveza/Lefkada, Rhodes, Santorini, Thessaloniki, Zakynthos),

H

Hungary (Budapest),

I

Iceland (Reykjavik), Isle of Man (Isle of Man), Israel (Tel-Aviv), Italy (Alghero, Bari, Bologna, Brindisi, Cagliari, Catania, Lamezia Terme, Milan, Naples, Olbia, Palermo, Pisa, Rome, Turin, Venice, Verona),

J

Jersey (Jersey), Jordan (Aqaba),

K

Kosovo (Pristina),

L

Luxembourg (Luxembourg City),

M

Malta (Malta), Montenegro (Tivat), Morocco (Agadir, Essaouira, Marrakesh),

N

Netherlands (Amsterdam), Norway (Oslo),

P

Poland (Kraków, Warsaw), Portugal (Faro, Funchal, Lisbon, Ponta Delgada, Porto),

S

Slovenia (Ljubljana), Spain (Alicante, Almería, Bilbao, Barcelona, Fuerteventura, Granada, Ibiza, La Palma, Lanzarote, Las Palmas, Madrid, Málaga, Menorca, Murcia, Oviedo/Gijón, Palma de Mallorca, Santiago de Compostela, Seville, Tenerife, Valencia), Sweden (Gothenburg, Stockholm, Östersund), Switzerland (Basel-Mulhouse-Freiburg, Geneva, Zürich),

T

Turkey (Antalya, Bodrum/Milas, Dalaman, İzmir),

U

UK (Aberdeen, Belfast, Birmingham, Bournemouth, Bristol, Edinburgh, Glasgow, Inverness, Liverpool, London, Manchester, Newcastle upon Tyne, Southampton).

easyjet plane - easyjet flight delay compensation

EasyJet baggage allowance

EasyJet Cabin bag

You are allowed to take one cabin bag on board. Your easyJet cabin bag’s dimensions should not exceed 56 x 45 x 25 cm (wheels included).

Flexi, Upfront, Extra Legroom passengers and easyJet Plus cardholders can bring an additional bag - a personal item. It can be a handbag or a laptop bag. It must fit under the seat, max dimensions - 45 x 36 x 20 cm.

Hold luggage

Checked baggage is not included in the price of standard tickets but is included in the price of Flexi passenger tickets (one bag, max 23 kg).

Each customer including children and infants can buy up to three hold bags. A standard hold bag is 23kg. You can buy extra weight in 3kgs units, up to a maximum of 32kg per bag. If you’re travelling with family or friends on the same flight and booking, you can pool your total weight allowance.

No single item can weigh more than 32kg. Maximum total size (length + width + height) = under 275cm.

Source: www.easyjet.com.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your flight with easyJet is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!