Azul Airlines: Compensation for delayed flight, cancellation, denied boarding

How to claim Azul Airlines compensation online?

Azul Airlines is a Brazilian airline, based in São Paulo. The airline operates scheduled flights to more than a hundred destinations, mainly in Brazil. But Azul Airlines also operates flights to Portugal and the United States. Even though, it’s a Brazilian airline, on some of its flights you are protected by the EU laws (on all flights departing from Europe).

How to claim Azul Airlines flight delay compensation?

Azul Airlines flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Azul Airlines flight delay compensation?

4. How to claim Azul Airlines flight cancellation compensation?

5. How to claim Azul Airlines denied boarding compensation?

Azul Airlines Plane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

The most important thing is to find out how long the delay will be. Thus you’ll know when to head to the airport. Keep in mind that in some situations, you are entitled to receive care from the airline and a compensation. Read on to find out more.

1.1 If you are still at home

You are still at home when you find out about the delay.

What now? First, you have to find out what is the check in status. Even if you have already checked in online, it’s important to know whether check in is delayed or is it going to be on time. This way you will know when to go to the airport.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

It won’t be a long delay. Hopefully.

Do you have another flight you may miss?

Are you worried you may miss your connecting flight due to the delay of the previous flight? If you have an airline-protected connecting flight, you don’t have to worry. Because in this case you are protected by the airline. It will put you on another flight completely for free. If you have booked two or more flights separately, this is your responsibility. Flights like the latter are called self transfer flights.

1.2 If you are already at the airport

You have found out that your flight is going to be late.

What now? Just like in the previous scenario, find out when check in for your flight will start, even if you have already checked in. So, you know what to do.

If check in hasn’t started, for now just wait.

If check in is delayed, your flight may also get cancelled. That’s why it’s better to just wait for a while, until check in for your flight starts.

If check has started, that’s a good sign.

Check in and proceed through airport security. If you have already checked in, go through airport security. Then go to your gate, and keep following the status of your flight. Most likely it will be a short delay, up to 3 hours.

Clock on the wall

- 3 hour flight delay

Azul Airlines is a Brazilian airline.

Despite this, on some flights you are protected by the EU.

If you have to wait at an EU airport due to Azul Airlines flight delay, cancellation or overbooking, there are some things you should know. In case of waiting for 3+ hours, you have a right to care from the airline. Azul Airlines has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to flights departing from the EU.

All passengers have a right to this type of care.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Azul Airlines has to offer free hotel room and free transfer.

Every passenger has a right to this.

1.3 If it is fault of Azul Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you be offered a new flight? Will it be for free? In what situations can you ask for compensation from Azul Airlines? What about Azul Airlines refund for cancellation?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Azul Airlines, if they haven’t contacted you.

Generally speaking, in the EU you are protected under the law. In case of flight cancellation, any EU airline or airline operating flights from or within the EU must offer you a new flight or full refund. You have a right to request a refund if you don’t want to take the alternative flight offered by the airline. If cancellation is due to the fault of the airline, you might get compensation.

More on compensations further below.

2.2 If you are already at the airport

Don’t go through airport security.

Your flight is cancelled, and there will be a new flight. As you will have to check in for that new flight, you need to stay at the landside (public access) area of the airport. So, don’t go through the airport security. Also try to get in touch with the representatives of Azul Airlines, to learn more about your options.

Ask for a refund, if you don’t want to take the new flight.

A red alarm clock

- 3 hour flight delay

Azul Airlines is an airline registered in Brazil.

But despite that, on some flights you are protected by the EU.

If your Azul Airlines flight departing from the EU has been cancelled, and because of that you are stuck at the airport, you have a right to receive care from the airline. The airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

If your Azul Airlines flight has been cancelled due to bad weather or other extraordinary circumstances, you still have a right to receive care from the airline. As long as the flight departs from the EU. All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

Free hotel stay and free transfer has to be offered. It is the airline's responsibility, and every passenger has a right to this. There are exceptions, though. Sometimes the delay/wait is not that long, and there are just too many affected passengers to serve everyone in time. That is when the airline may decide not to provide a free hotel stay.

2.3 If it is fault of Azul Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Azul Airlines flight delay compensation?

There are three conditions that should be met.

It must be due to the fault of Azul Airlines, and the delay must be 3+ hours long. In addition to that, the flight must depart from the EU. If this is what has happened with your flight, you have a right to EU flight delay compensation. Make a claim and receive compensation in an amount of 250, 400 or 600 euro per passenger.

1. You can do it all on your own.

Contact the airline to request compensation. When making a claim, quote the Regulation EC 261/2004, for better chances of getting a reply from the airline. Don’t be surprised if your claim is denied. It’s very common for airlines to deny claims even if compensation is due, usually by giving some very general reason. This is one of the most popular ways how airlines avoid paying passengers compensation.

Contact us if you are having trouble with your Azul Airlines claim.

2. You can hand the case over to us.

This is the easiest path, a shortcut you have.

You fill in one form, and we start the case against the airline. By signing this form, you have granted us power of attorney. Now we can act on your behalf, we are your legal representatives. We will help you to get your Azul Airlines compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

Compensation claim process takes between 2 to 3 months.

With Azul Airlines it can also take more than that.

- How far back can you claim flight delay compensation?

You can get compensation also for old flights.

It depends on the laws of the country you are flying from.

In most countries in the EU, you can file a claim for flights up to 2-3 years old. However, we would recommend you to make a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

The rules are the same for everyone. You don't have to be European to be protected under the EU law. When it comes to air travel, in the EU everyone has the same rights.

- How much can you claim?

The longer the flight, the more you can claim.

For short flights, it’s 250 euro. For longer flights you can get up to 400 euro. For long-distance flights you can get up to 600 euro. These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation.

How much can you claim - Refundor

4. How to claim Azul Airlines flight cancellation compensation?

There are three conditions that should be met.

First, cancellation must be due to the fault of the airline. Second, it must be a last-minute cancellation — not more than 14 days before the planned date of departure. Third, the flight must depart from an airport in the EU. If your flight meets these criteria, you have a right to EU flight cancellation compensation. There are two ways how you can claim it.

1. You can do it all on your own.

Contact customer service of Azul Airlines. You can use the contact form on their website. Refer to the Regulation EC 261/2004, and request a cancellation compensation. Be prepared to wait and be ready to fight for your rights.

Contact us for legal help with Azul Airlines claims.

2. You can hand the case over to us.

This is the easiest option, a shortcut that you have.

Legally it’s called legal representation. In this case, it’s us who do all the negotiations and prepare all the necessary paperwork. You only fill in a flight compensation claim form on our website.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Usually, the process takes 2-3 months.

If you don't work with a claim compensation company, your claim could be denied. In this case, you’ll have to work with a NEB or take your case to court. This will add at least 2 or 3 more months to the process. If you work with us, we do it on your behalf, at no extra cost.

- How far back can you claim flight cancellation compensation?

You can get flight cancellation compensation also for old flights.

It depends on the laws of the country you are flying from. However, in most countries in the EU, you can file a claim for flights up to 2-3 years old. At the same time, we would recommend you to make a claim as soon as you come back home from the trip, or even before that — sooner is better.

- Does it apply only to citizens of the European Union?

No, this law protects every passenger.

The rules are the same for everyone. When it comes to flight delays, flight cancellations and denied boarding, you don't have to be European to have these rights and to receive European flight compensation for delay, denied boarding and cancellation.

- How much can you claim?

The amounts are regulated by the EU laws.

Here is how much you can claim (depending on the distance):

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are exactly the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation.

How much can you claim - Refundor

5. How to claim Azul Airlines denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

You can experience this if there’s an overbooking. It happens when an airline sells more tickets than there are seats, but everyone shows up for the flight. If your flight is overbooked, you may be asked to give up your seat. You can agree to that, and take another flight offered by the airline, or not. If you’re denied boarding against your will, you have a right to EU denied boarding compensation.

With Azul Airlines it applies to flights departing from Europe.

Compensation amounts are as follows — 250, 400 or 600 euro.

Mostly you can get both — a new flight and compensation.

It applies only to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat (and fly later), then you won’t be entitled to any compensation from Azul Airlines.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Azul Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!