Austrian Airlines: Compensation for delayed flight, cancellation, denied boarding
How to claim Austrian Airlines compensation online?
What are your rights when your Austrian Airlines flight is delayed or cancelled? What if you have been denied boarding due to overbooking? In short - if any of this has happend recently or during the last 3 years, you might be owed up to €600 by Austrian Airlines.
How to claim Austrian Airlines flight delay compensation? How to claim Austrian Airlines flight cancellation compensation?
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 6 main topics that we will focus on:
1. What to do if your flight is delayed?
2. What to do if your flight is cancelled?
3. How to claim Austrian Airlines flight delay compensation?
4. How to claim Austrian Airlines flight cancellation compensation?
5. How to claim Austrian Airlines denied boarding compensation?
6. Connecting flights with Austrian Airlines
1. What to do if your flight is DELAYED?
It has happened. Your Austrian Airlines flight is delayed.
What should you do now?
1.1 If you are still at home
If you are still at home or hotel, don't go anywhere yet.
First check your flight status online, to find out, if possible, how long is this delay going to be. Go to the website of the airport you are flying from. Alternatively you can use sites like Flightstats and Flightradar24. Next find out if the check in has been postponed as well. Contact your airline or airport. So, you know if to wait or proceed to the airport as planned.
If check in is happening later, stay at home or hotel for a while.
If check in is not postponed, proceed as planned.
Do you have another flight today?
If it’s a connecting flight with Austrian Airlines, you can relax.
Because if you miss a connecting flight with full service airline like Austrian Airlines, you are protected. If necessary you will be put on another flight completely for free. The airline will take care of that.
If it is a self transfer flight — it is your responsibility.
1.2 If you are already at the airport
First of all, go and see if check in has started.
If it hasn’t started, try to find out if it is postponed.
If the check in counter is open and check in has started, there is no need to wait. Go and check in, and proceed to your gate as usually. Continue following the news regarding your flight. Be prepared that gate and departure time may change after some time.
If check in is postponed, wait for a while.
Even if you have already checked in online, wait until airport check in starts. Because there is still a possibility that your flight gets cancelled.
- 3 hour flight delay
Austrian Airlines is a European airline.
But that means, when you are travelling with it from or to Europe, and your flight is more than 3 hours late, you should be provided with two free phone calls, e-mails or faxes and with a free meal and drink.
It is Austrian Airlines responsibility to provide all of this.
Flying with non-EU airlines, the rules are slightly different.
All thanks to Europe's Flight Compensation Regulation EC 261/2004.
If you have not received any of that, contact Austrian Airlines.
- Long delay (Overnight delay)
What if the delay is longer than that?
What if you have to wait at the airport overnight?
In this case the airline should provide you with free hotel accommodation.
Because that’s the rules in Europe, and they apply to all airlines operating in Europe. If you have to wait, your airline must take care of you. It doesn’t matter if you have a travel insurance or not, or how much does your ticket cost. All passengers have the right to care.
1.3 If it's fault of Austrian Airlines
What if this delay is due to Austrian Airlines fault?
You might be entitled to EU flight delay compensation.
If you file a claim, you may be receiving up to €600.
That is true in most cases when delay is 3 hours or more. If it is a shorter delay, for example, a 2 hour flight delay, then you may or may not be entitled to Austrian Airlines delayed flight compensation. It is worth noting that technical problems are considered airline’s fault.
What matters here is the time of your arrival to destination.
More exactly - the moment you are free to leave the airplane.
Have you experienced this? File a compensation claim online.
1.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
2. What to do if your flight is CANCELLED?
Your Austrian Airlines flight is cancelled.
What should you do next?
2.1 If you are still at home
Most likely you have received an e-mail from Austrian Airlines.
Read that e-mail carefully. This is where most likely you will find the answers to two most important questions right now — what exactly has happened, and what should you do now. In most situations you will have to choose between a new flight and refund.
That’s right — you can also ask for a full refund.
Even if the flight is cancelled due to extraordinary circumstances.
When making a choice, don’t forget to take into account other travel plans you might have. Other flights, trains, buses or activities you may have booked for your trip. Remember also that your Austrian Airlines refund must be paid in cash or by bank transfer, not in coupons, miles or discount codes.
What if you haven’t received anything from your airline?
What if you learned of the cancellation while checking your flight status online? In this case contact your airline yourself. They must help you. Most likely you will be offered the same choice between a new flight and refund.
In any case — they should take you to your destination.
If it’s airline's fault, they may also owe you a compensation.
More on that further below.
2.2 If you are already at the airport
Have you already gone through security?
If you have — keep following your Austrian Airlines flight status or, if you don’t have checked luggage and you can, go back to the landside of the airport. When a flight gets cancelled, the airline offers another flight that you have to check in for one more time. If you have checked in luggage, just wait for now. You will have to collect your luggage first.
If you have not gone through it — don’t do it for now.
There is a possibility that you will not fly today.
Even if you will fly today, it will be a new flight, and you will need to check in for that new flight. Maybe that new flight will be in a few hours, or maybe only after 12 hours. Sit down somewhere and wait, or contact your airline for more information. Be prepared that most likely you will have a choice between a new flight and full refund.
Do you have another flight today?
If it’s a connecting flight with Austrian Airlines, you can relax.
Because if you will miss it, Austrian Airlines will take care of that for free. You will be put on another flight at no extra cost to you. That’s how connecting flights with full service airlines work.
If it is a self transfer flight — it is your responsibility.
- 3 hour flight delay
Austrian Airlines is a European airline.
But that means, when you are travelling with it from or to Europe, your flight is cancelled last-minute, and now you have to wait at the airport — you have the right to care. After 3 hours you should be provided with two free phone calls, e-mails or faxes and with a free meal and drink.
It is Austrian Airlines responsibility to provide all of this.
Flying with non-EU airlines, the rules are slightly different.
All thanks to Europe's Flight Compensation Regulation EC 261/2004.
- Long delay (Overnight delay)
What if you have to wait longer?
What if the new flight is only tomorrow?
In this case, apart from the food and communication, the airline should provide you with free hotel accommodation.
Because that’s the rules in Europe, and they apply to all airlines operating in Europe. If you have to wait, your airline must take care of you. It doesn’t matter if you have a travel insurance or not, or how much does your ticket cost. All passengers have the right to care.
2.3 If it's fault of Austrian Airlines
What if this cancellation is due to Austrian Airlines fault?
You might be entitled to EU flight cancellation compensation.
If you file a claim, you may be receiving up to €600.
That is true in most cases when flight is cancelled less than 2 weeks or 14 days before the planned date of departure. If your flight is cancelled more than 2 weeks before the trip, you won’t be getting EU flight compensation. It is worth noting that technical problems are considered airline’s fault. Both your Austrian Airlines cancellation refund (if you choose it, not a new flight) and compensation have to be paid in cash or by bank transfer.
Have you experienced this? File a compensation claim online.
2.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
3. How to claim Austrian Airlines flight delay compensation?
Your Austrian Airlines flight was delayed.
As a result you have reached your final destination 3 or more hours later than planned. It was airline’s fault, and that means that now you are entitled to flight delay compensation up to €600.
What should you do next? How to claim this compensation?
There are two options:
1. You can do it on your own. Go to the website of the airline. Find Austrian Airlines compensation claim form. Submit all the information they are asking for, wait and hope for the best. Be prepared that airlines use several different methods to avoid paying EU flight compensation.
Contact us, if you will need legal advice.
2. You can also take the easiest path — register a claim online with us. And we will be your legal representatives. We will do all the legal actions on your behalf. We will help you to get your Austrian Airlines flight delay compensation much easier.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
Now you can relax. We will do the rest.
We ask for no upfront fees, and you will pay nothing if it turns out that you can’t get compensation after all. No win, no fees, as we say. If we are successful, however, we will take only €25 + 25% of the amount of the compensation, and transfer you the rest.
Learn more about EU flight delay compensation.
- How long does it take?
On average it takes around 2-3 months.
That is from the moment you make a compensation claim until you receive money in your bank account. It takes more time if the airline refuses, and we have to contact the competent National Enforcement Body.
The sooner you file a claim, the sooner you will get the money.
- How far back can you claim flight delay compensation?
Mostly it’s 2-3 years, but it depends from country to country.
It depends from the local laws of the country your flight is from.
Don’t wait and submit your Austrian Airlines compensation claim as soon after the flight delay as possible. So you simply don’t forget about it, and also to make the whole process easier.
- Does it apply only to citizens of the European Union?
It applies to everyone, to all passengers.
No matter the nationality and age (it applies to infants as well). You don't have to be European, to be entitled to EU flight compensation.
- What about codeshare flights?
What if you were on a codeshare flight?
What if you bought a ticket from one airline, but the flight was operated by another company? Which company is the one to be held responsible if there are problems with the flight?
Which airline is going to pay the compensation?
The airline operating the flight is gonna be responsible.
This is true only regarding the compensation. If the first flight is delayed and because of that you have missed your connecting flight, the marketing airline is gonna be responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from.
3.1 How much can you claim?
In most of situations it’s gonna be 250, 400 or 600 euro.
The longer the flight, the bigger will be compensation.
Because these are the rules in the EU.
They are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
4. How to claim Austrian Airlines flight cancellation compensation?
Your Austrian Airlines flight was cancelled.
It was a last-minute cancellation — you were informed of the cancellation less than 2 weeks before the trip. It was their fault, and that means that now you are entitled to flight cancellation compensation up to €600.
What should you do next? How to claim this compensation?
There are two options:
1. You can do it on your own. Find Austrian Airlines compensation form on their website. Submit all the requested information, wait and hope that it goes smoothly. Be prepared that airlines use several different methods to avoid paying EU flight compensation.
Contact us, if you will need legal advice.
2. You can also take the easiest path — register a claim online with us. Let us be your legal representatives. We will do all the legal actions on your behalf. We will help you to get your Austrian Airlines flight cancellation compensation much easier.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
Now you can relax. We will do the rest.
There are no any upfront fees, and you will pay nothing if it turns out that you can’t get compensation after all. No win, no fees, as we say. If we are successful, however, we will take only €25 + 25% of the amount of the compensation, and transfer you the rest.
Learn more about EU flight cancellation compensation.
- How long does it take?
On average the process takes around 2-3 months.
That is from the moment you make a compensation claim until you receive money in your bank account. It takes more time if the airline refuses to pay, and we have to take the claim to the competent National Enforcement Body.
The sooner you file a claim, the sooner you will get the money.
- How far back can you claim flight cancellation compensation?
In most cases it’s 2-3 years from the date of departure.
It depends from the local laws of the country your flight is from.
Don’t wait and submit your Austrian Airlines compensation claim as soon after the flight cancellation as possible. So you simply don’t forget about it, and also to make the whole process easier.
- Does it apply only to citizens of the European Union?
No, these rules apply to everyone, to all passengers.
No matter the nationality and age (it applies to infants as well). You don't have to be European, to be entitled to EU flight cancellation compensation.
- What about codeshare flights?
What if it was a codeshare flight?
What if you bought a ticket from one airline, but the flight was going to be operated by another company? Which company is the one to be held responsible if your flight is cancelled?
Which airline is going to pay the compensation?
The airline operating the flight is gonna be responsible.
4.1 How much can you claim?
In most of situations it’s gonna be 250, 400 or 600 euro.
Because these are the rules in the EU.
They are the same for all airlines operating in Europe, and they are the same for everyone. No matter the age, nationality, airline, price of the ticket or travel insurance. Your under 2 years old can receive full flight compensation, too.
The longer the trip, the bigger will be your compensation.
- €250 — if the distance of your flight is up to 1500 kilometres;
- €400 — if the distance is between 1500 - 3500 kilometres;
- €600 — if the distance is more than 3500 kilometres.
5. Austrian Airlines denied boarding compensation
For most part rules are the same.
Whether your flight is more than 3 hours late, cancelled less than 2 weeks before the departure or you are denied boarding due to overbooking.
It applies to all Austrian Airlines flights to or from Europe.
Compensation amounts are the same — 250, 400 or 600 euro.
And you can get both — a new flight or full refund and compensation.
Don’t forget that this applies only to overbooking.
If there were problems with your passport or travel documents, and because of that you weren’t allowed to board a plane then you can’t get compensation. You also can’t get a compensation if you voluntarily give up your seat and agree to take another flight.
Learn more about EU denied boarding compensation.
6. Connecting flights with Austrian Airlines
Austrian Airlines AG, sometimes shortened to Austrian, is a 4-star full service airline, and as a such it offers its passengers airline protected connecting flights.
What it means for you is convenience and protection.
You have to check in only once. Your luggage is being taken to your final destination. And if there is a problem with a flight, the airline takes care of that.
If, for example, your flight is late and because of that you miss the following flight, Austrian Airlines will take care of that. In most situations they will put you on another flight to your destination for free. In this case, however, if you have checked luggage, make sure to ask whether you need to collect it and check it in again or not.
Book the flights directly or on flight booking sites.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your Austrian Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!