Asiana Airlines: Compensation for delayed flight, cancellation, denied boarding

How to claim Asiana Airlines compensation online?

Asiana Airlines is a South Korean airline with its headquarters in Seoul. The airline is a member of Star Alliance and operates scheduled and cargo flights throughout Asia, Europe, North America and Oceania. Despite the fact that it’s a Korean airline, on its flights from the EU and UK you are protected by EU and UK air passenger's rights regulations — you can get compensation for delays and last-minute cancellations.

How to claim Asiana Airlines flight delay compensation?

Asiana Airlines flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Asiana Airlines flight delay compensation?

4. How to claim Asiana Airlines flight cancellation compensation?

5. How to claim Asiana Airlines denied boarding compensation?

Asiana Airlines Airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on the situations. But in most cases, you’ll need to find out how long the delay is going to be, and what are your options.

1.1 If you are still at home

You are still at home / hotel getting ready to go.

But you receive an e-mail notifying you that your flight is going to be late. Or you just have checked your flight status online and found out about the delay. What now? The first thing you should do is — avoid getting trapped at the airport. That’s why, you have to find out if check in for your flight is going to be postponed or not.

If check in is going to be delayed, wait for a while.

Even if you have already checked in online.

If check in isn't delayed, go to the airport as normally.

You may also contact the airline to discuss your options. If the delay is going to be a long one, and you can’t wait that long, you may ask for an alternative flight. Especially if it’s a flight departing from the EU or UK.

Do you have another flight you may miss?

Do you have a connecting flight? What happens if you miss your connection because of the delay? There are two most likely scenarios. If it’s an airline-protected connecting flight, you don’t have to worry. The airline will take care of you, and if necessary you will be put on another flight for free. If it’s a separately booked connecting flight, this is your responsibility. You will need to book a new flight yourself. Flights like the latter are called self transfer flights. Your travel insurance policy may cover itinerary changes, though.

1.2 If you are already at the airport

You have already arrived at the airport.

Just like in the previous case, you need to find out when check in for your flight will open. Do so, even if you have already checked in online and are travelling with carry on only.

If check in hasn’t started, for now just wait.

It can be a long delay. Or your flight may even get cancelled. Wait until the check in for your flight starts. Yes, even if you have checked in already. So, you don’t get stuck at the airport.

If check has started, that’s a good sign.

You can check in and proceed through airport security.

Clock on the wall

- 3 hour flight delay

Asiana Airlines is a South Korean airline.

Despite that, on some flights you are protected by the EU.

If your Asiana Airlines flight departing from the EU or UK is delayed or cancelled, or you’ve been denied boarding, you may end up stuck at the airport. In the EU and UK that means you may have a right to some free services. In case of a 3+ hour wait, you have a right to care from the airline. Asiana Airlines has to provide you with two free phone calls or e-mails and a free meal.

This applies to all flights departing from the EU.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Your airline has to offer free hotel room and free transfer.

As long as your flight is from the EU or UK.

Everyone has the right to this type of care.

1.3 If it is fault of Asiana Airlines

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

First of all, you are entitled to a new flight ticket or a refund. Second of all, you may be entitled to receive compensation from Asiana Airlines. Read more below. There are two most likely scenarios. Further below we also talk about the process of claiming compensation from Asiana.

2.1 If you are still at home

You need to find out what’s happening next.

Contact Asiana Airlines, if they haven’t contacted you yet.

If you are flying with Asiana Airlines within the EU or from the EU / UK, you are protected under the EU law. The airline must provide you a new flight or full refund. You have a right to request a refund if you don’t want to take the alternative flight. If it has happened due to the fault of the airline, you may get compensation. More on that further below.

2.2 If you are already at the airport

You have already arrived at the airport.

The most important thing — don’t go through the airport security. Stay at the public access area of the airport. Your flight is cancelled, and you will be booked on another flight soon. If you are lucky, you may depart today. But there’s a chance that your new flight is going to be tomorrow. So, as you see, there’s no need to go through the airport security yet. Try to get in touch with the representatives of Asiana Airlines to learn what’s happening next.

You can ask for a refund, if you don’t wish to travel anymore.

This applies to all Asiana Airlines flights from the EU/UK.

A red alarm clock

- 3 hour flight delay

Asiana Airlines is an airline registered in South Korea.

Despite that, on some of flights you are protected by the EU.

In which cases are you protected under the EU law? If your Asiana Airlines flight (or other flight operated by a non-EU airline, for that matter) departs from the EU or UK, or operates within the EU or UK. That’s all that matters. If your EU/UK flight is disrupted and you end up waiting at the airport, you are entitled to receive some services for free. If you have to wait for 3+ hours, the airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Asiana Airlines cancellations.

The only condition — flights must depart from the EU/UK.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

In this case you have a right to free accommodation.

Free hotel stay and free transfer has to be offered to all affected passengers. It is the airline's responsibility in case of flight delays and cancellations in the EU and also UK.

2.3 If it is fault of Asiana Airlines

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Asiana Airlines flight delay compensation?

There are 3 conditions that should be met.

It must be due to the fault of Asiana Airlines, and the delay should be 3+ hours long. Last but not least, the flight must depart from the EU/UK. If this is what has happened with your flight, you have a right to EU flight delay compensation. Make a claim and get flight delay compensation from Asiana Airlines. There are two ways how you can make a claim.

1. You can do it all on your own.

Contact the airline and request compensation, quoting the Regulation EC 261/2004. Be prepared for a refusal and be ready to fight for your rights. Here you can see some of the most popular ways how airlines try to avoid paying compensation. Read the article to know what to do in case your claim gets denied, we have seen all of that and more.

Contact us for legal help with Asiana Airlines claims.

2. You can hand the case over to us.

This is the easiest way, a shortcut that you have.

If you don’t want to deal with compensation claim, work with us! You will need to fill in a single form, and we will do the rest. Once you sign the form, we become your legal representatives.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

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When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

If you work with us, claims like these take around 3 months.

That is, if everything goes smoothly. Keep in mind that it may also take longer. For instance, if you are making a claim yourself, and facing some issues along the way.

- How far back can you claim flight delay compensation?

You can claim compensation also for your old flights.

As long as the flight falls under the Regulation EC 261/2004. In most countries in the EU, you can file a claim for flights delayed 2 or even 3 years ago. However, making a claim as soon as possible is the best way.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

You don't have to be European to receive compensation.

- How much can you claim?

The longer the flight, the more you can claim.

The amounts are between €250 and €600 per passenger, depending on the distance of your flight. These amounts are the same for all passengers travelling on the same flight. The nationality, airline, price of the ticket or travel insurance doesn’t matter. Passengers of all ages can get compensation, including infants and children.

How much can you claim - Refundor

4. How to claim Asiana Airlines flight cancellation compensation?

There are 3 conditions that should be met.

It must be due to the fault of the airline, and it must be a last-minute flight cancellation (not more than 14 days before departure). Last but not least, the flight must depart from the EU/UK, or operate within the EU/UK. Only then you can claim EU flight cancellation compensation.

There are two ways how you can do it.

1. You can do it all on your own.

Contact customer service of Asiana Airlines to make a claim. Quote the Regulation EC 261/2004, and make sure you mention your rights. Keep in mind that it may take while for the airline to get back to you. You may also need to file a complaint with a local NEB or hand your case to a lawyer.

Or you can contact us for legal help.

2. You can hand the case over to us.

This is the easiest option, a shortcut we offer.

Legally it’s called legal representation. In this case, it’s us who do all the negotiations and prepare all the necessary paperwork — you just fill in a single form.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average, the process takes about 2-3 months.

If a case is taken to court, then it takes longer than that.

- How far back can you claim flight cancellation compensation?

In the EU, you can claim compensation even if your flight was cancelled 2-3 years ago. However, as you can imagine, the sooner you do it, the better.

- Does it apply only to citizens of the European Union?

No, every passenger is protected under the EU law.

When it comes to flight delays, flight cancellations and denied boarding due to overbooking, you don't have to be European to receive European flight compensation.

- How much can you claim?

The amounts are regulated by the EU / UK.

Here is how much you can get:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are the same for all passengers travelling on the same flight. The nationality, airline, price of the ticket or travel insurance doesn’t matter. Passengers of all ages can get compensation. Even infants and children.

How much can you claim - Refundor

5. How to claim Asiana Airlines denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

It happens when an airline sells too many tickets, and everyone shows up for their flight. It is called overbooking, and it is a common practice in the aviation industry. If your flight is overbooked, you too may be asked to give up your seat. You can agree to that, and travel on another flight offered by the airline, or you may refuse that. Whenever you are denied boarding against your choice, you have a right to EU denied boarding compensation.

With Asiana Airlines it applies to flights departing from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight and compensation.

It applies only to overbooking. If there are problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat, then you won’t be entitled to Asiana Airlines denied boarding compensation.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Asiana Airlines flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!