Air Transat: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Air Transat online?

Air Transat is the third largest Canadian airline, with the main hub in Montreal. It operates scheduled and charter flights to more than 50 destinations in the Americas, Caribbean and Europe. On it’s European flights departing from the EU, the airline has to comply with EU regulations — if your flight is delayed, cancelled or overbooked, you may be entitled to EU flight compensation up to €600.

How to claim Air Transat flight delay compensation?

How to claim Air Transat flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Air Transat flight delay compensation?

4. How to claim Air Transat flight cancellation compensation?

5. How to claim Air Transat denied boarding compensation?

Air Transat airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on the situation. There are two scenarios.

1.1 If you are still at home

You have a few hours until your flight departs.

But you have found out that your flight is delayed.Whether it was an e-mail saying that your flight is delayed, or you just checked your flight status online. Now you know that your flight won’t be on time. What you should do now? Call Air Transat or the airport information desk to find out what's happening with check in for your flight. Is check in also going to be delayed?

Find it out even if you don't need airport check in. Thus you’ll know whether to go to the airport. If the check in is not postponed, there’s a chance that the delay will be short.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends if you have an airline protected transfer or self transfer. If it’s an airline-protected connecting flight, you are protected. The airline will put you on another flight for free. If you have two or more separately booked flights, this is your responsibility. Connections like these are called self transfer flights.

1.2 If you are already at the airport

You have arrived at the airport, and….

You find out that your flight is delayed. What now? Go to the check in desk of your airline and see if check in has started. It’s important. Even if you have already checked in yourself.

If check in hasn’t started, for now just wait.

Do not go through airport security yet. You never know — your flight may even get cancelled. Wait until you see that check in for your flight starts.

If check has started, that’s a good sign.

Check in for your flight and go to your gate.

Clock on the wall

- 3 hour flight delay

Air Transat is a Canadian airline.

Despite that, on many of their flights you are protected by the EU.

If your flight is delayed and you have to wait at a European airport, you have a right to receive care from the airline. In the EU, you are protected under the EU law. If you have to wait 3 or more hours, the airline must provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Air Transat flights departing from Europe.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Air Transat has to offer you free hotel room and free transfer.

As long as it’s a flight departing from the EU.

In the EU, everyone has the right to this type of care.

1.3 If it is fault of Air Transat

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What’s next?

Will Air Transat give you a new flight? Will that be for free? In which situations can you ask for compensation? Let’s go into details!

2.1 If you are still at home

You need to find out what’s happening next.

Contact Air Transat, if you haven’t heard from them yet.

If your Air Transat flight is departing from the EU, you don’t have to worry about getting to your destination. Everything is very simple. Air Transat must offer you a new flight or refund, and you can choose either. You have a right to request a refund if the new flight doesn’t fit your travel plans. If the cancellation is due to fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

Don’t go through the airport security yet.

Try to get in touch with the representatives of Air Transat to learn what’s happening next. If your Air Transat flight is cancelled, you will be booked on a new flight. Air Transat must try and book you on another flight your destination as soon as possible. If there’s a new flight, you’ll need to check in for that flight. That’s why you need to stay in the landside area of the airport. Once you’ve checked in for the new flight, you can go through security.

If you don’t wish to travel anymore, ask for a refund.

A red alarm clock

- 3 hour flight delay

Air Transat is an airline registered in Canada.

Despite that, on many of their flights you are protected by the EU.

If the flight is departing from the EU, and you have to wait at the airport due to delay, cancellation or denied boarding, you have a right to care. The airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Air Transat flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

Besides a free hotel stay, free transfer to the hotel and back to the airport must be offered to you. In the EU, it is airline's responsibility, and every passenger has a right to this type of care. However, there are exceptions. Sometimes it’s just now possible.

For example, if the waiting time is 6 hours, and it would take at least 2-3 hours to take everyone to a hotel. In this case, you may not get a free hotel stay.

2.3 If it is fault of Air Transat

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Air Transat flight delay compensation?

There are two conditions that should be met.

It must be fault of Air Transat, and the delay should be 3+ hours. If these conditions are met, you have a right to EU flight delay compensation of up to €600. There are two ways you can claim compensation from Air Transat. And, yes, it must also be a flight departing from the EU.

1. You can do it all on your own.

Contact the airline and request flight delay compensation quoting the Regulation EC 261/2004. If you are claiming compensation yourself, without the help of a professional, be prepared for an improper refusal. Here you can learn more about some of the most popular ways how airlines avoid paying passengers the compensation.

Contact us for legal help with Air Transat claims.

2. You can hand the case over to us.

If you don’t want any hassle, hand the case over to us.

This is the easiest and by far less time consuming option. You just need to fill in one form, and we start a case against the airline. In this case, we are your legal representatives. We will help you to get your Air Transat compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average — 2 to 3 months.

If everything goes smoothly, you can get your compensation within 2 to 3 months after making a claim. As our experience shows, if you are claiming compensation yourself, without the help of a professional, it takes longer than that.

- How far back can you claim flight delay compensation?

Mostly it’s up to 2-3 years.

You can claim compensation even if your flight was 2 or 3 years ago. It depends on the country you are travelling from. However, we would recommend to file a claim as soon as possible.

- Does it apply only to citizens of the European Union?

No, it applies to all passengers.

It applies to everyone — EU citizens and passengers from countries outside the EU. You don't have to be European to have these rights.

- How much can you claim?

You can get 200, 400 or 600 euros per person.

The longer the flight, the more you can claim.

It doesn’t matter what’s your nationality, airline you are flying with, price of the ticket or travel insurance. Every affected passenger can get this compensation. Even infants can receive full flight compensation if a EU flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim Air Transat flight cancellation compensation?

There are certain conditions that must be met.

You are entitled to compensation, if it’s a last-minute flight cancellation due to the fault of the airline. If the flight is cancelled not more than 14 days before the planned date of departure, then it’s considered a last-minute cancellation. And, yes, with Air Transat it must also be a flight departing from the EU.

How can you claim flight cancellation compensation?

There are two ways.

1. You can do it all on your own.

Contact the customer service of Air Transat. Make a claim, mentioning the EU Regulation EC 261/2004. Request flight cancellation compensation. Be prepared to wait and fight for your rights. Contact us for legal help with Air Transat claims.

2. You can hand the case over to us.

This is the hassle-free option.

Legally it’s called legal representation. In this case we do all the negotiations and prepare all the necessary paperwork on your behalf.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Usually it takes around 2 or 3 months.

2 or 3 months from making a claim until you receive the money in your bank account. However, it can also take longer than that. Especially if you are not working with a flight compensation claim company and dealing with it yourself. The airline may refuse to cooperate with you, and you may need to take your case to court.

Of course, things like these happen also with flight compensation companies. But if you work with us, we will take the case to court on your behalf. With us, there are no extra fees involved. You pay only our standard fee of 25% + 25 euro per passenger, and only if you are getting compensation money.

- How far back can you claim flight cancellation compensation?

Mostly it’s up to 2 or 3 years after the disruption.

If your disrupted flight was 2 or 3 years ago, you may still make a claim. A lot of countries in the EU, allow you to file a claim up to 2-3 years after the day of cancellation. However, as you can imagine, the sooner you do it, the better.

- Does it apply only to citizens of the European Union?

No, it applies to everyone.

When it comes to flight delays, flight cancellations and overbookings in the EU, you don't have to be European to have these rights and to receive European flight compensation.

- How much can you claim?

Compensation amounts are regulated by the EU law.

Here is how much you can claim (according to EC 261/2004):

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

The amounts listed are per person. They are the same for everyone. Doesn’t matter the nationality, airline, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is cancelled last-minute due to fault of the airline.

How much can you claim - Refundor

5. How to claim Air Transat denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

If your flight is overbooked (Air Transat has sold more tickets than there are seats), and you are denied boarding, you have a right to EU denied boarding compensation.

With Air Transat it applies to all their flights from Europe.

Compensation amounts are the same — 250, 400 or 600 euro.

In most cases, you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are problems with your travel documents or visa, or your passport expires soon, or if you voluntarily give up your seat and agree to fly later, then in the European Union you won’t be entitled to any compensation from Air Transat.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Air Transat flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!