Air Serbia: Compensation for delayed flight, cancellation, denied boarding
How to claim Air Serbia compensation online?
Air Serbia is the national airline of Serbia, providing scheduled flights to over 50 destinations in Europe, the Middle East and North Africa. Established in 2013 as a joint venture between Etihad Airways and the government of Serbia, Air Serbia has quickly become one of the most reliable airlines in Europe. In this guide, we are going to talk about air passenger rights on Air Serbia flights. What if your Air Serbia flight is cancelled or delayed?
How to claim Air Serbia flight delay compensation?
How to claim Air Serbia flight cancellation compensation?
Check your compensation online!
Or continue reading to learn more about your rights.
Here are 5 main topics that we will focus on:
1. How to claim Air Serbia flight delay compensation?
2. How to claim Air Serbia flight cancellation compensation?
3. How to claim Air Serbia denied boarding compensation?
4. What to do if your flight is delayed?
5. What to do if your flight is cancelled?
UK / EU air passenger rights
Air passenger rights are almost identical in the EU, EEA and UK.
That's why we may refer to them simply as European air passenger rights, and use terms like European flight compensation and European flight compensation regulation. We may also use a word "Europe" to refer to this whole region, where the flight compensation regulations EC 261/2004 and UK261 are in effect.
- With European airlines these rules apply to all flights to and from Europe
- With non-European airlines — flights departing from Europe
1. Air Serbia compensation: How to claim Air Serbia flight delay compensation?
There are three conditions that should be met.
Conditions:
- It must be fault of Air Serbia
- It must be a flight departing from Europe
- Delay must be 3+ hours
If this is what happened with your flight, you may have a right to EU flight delay compensation. If you file a claim for compensation, you may receive up to 600 euro per passenger. There are two options how to claim Air Serbia compensation for flight delay.
1. You can do it all on your own.
Cost? Free. Difficulty? Medium/hard.
Contact Air Serbia via email, phone or website, and request compensation. Refer to the European Regulation EC 261/2004. If it’s a flight from the UK, mention Regulation UK261. Here you can see some of the most popular ways how airlines try to avoid paying passengers flight compensation. Check it out! It may help you greatly.
Contact us for legal help with Air Serbia claims.
2. You can hand the case over to us.
This is the easiest option that you have — working with professionals.
You fill in a single compensation claim form, and we take over the case. We work as your legal representatives. We do all the time-consuming job.
In this case, everything is handled by professionals.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
That is all from you. We will do the rest.
Learn more about EU flight delay compensation.
- How long does it take?
European flight compensation claims take around 3 months.
Sometimes less, sometimes more, it all depends from several factors. Like, for example, in summer claims take longer, because there are more of them, more people experience delays and cancellations, and accordingly airlines are more busy. Another thing that matters is the complexity of the situation — how hard or easy it is to prove that it was the airline’s fault.
- How far back can you claim flight delay compensation?
In this case it doesn’t matter what airline it is.
What matters, however, is the country of departure. If your flight is from London, you will have to refer to laws in the UK, if the flight is from Paris — laws in France, etc. Generally speaking, it is possible to get compensation for flights that are up to 3 years old, sometimes more than that.
- Does it apply only to citizens of the European Union?
No, it applies to every single passenger on the same plane.
European air passenger laws have long sought to protect all passengers equally, regardless of their nationality or citizenship. These laws are designed to ensure that everyone who embarks on a plane, regardless of where they come from, receives the same rights and treatment under the law. You don't have to be European to have these rights.
- How much can you claim?
The longer the flight, the more you can claim for delay.
Mostly the amounts are between 250 to 600 euro per passenger.
These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. In the EU and UK, even infants can receive full flight compensation.
2. Air Serbia compensation: How to claim Air Serbia flight cancellation compensation?
There are three conditions that should be met.
Conditions:
- It must be fault of Air Serbia
- It must be a flight departing from Europe
- It must be a last-minute flight cancellation
If a flight is cancelled not more than 14 days before the planned date of departure, then it’s considered a last-minute cancellation, and you have a right to EU flight cancellation compensation. There are two options how to claim Air Serbia compensation for cancellation.
1. You can do it all on your own.
Cost? Free. Difficulty? Medium/hard.
Contact Air Serbia via email, phone or their website, and request flight compensation. Refer to the European Regulation EC 261/2004. If it’s a flight from the UK, mention Regulation UK261. Be prepared to wait for a month or two. Don’t forget that you can get compensation only for their flights that departs from the EU, UK, EEA.
Contact us for legal help with Air Serbia claims.
2. You can hand the case over to us.
Do you want to take a shortcut? Let’s work together.
Hand the case to us, and we will do the job on your behalf. If it turns out that you aren’t entitled to compensation, or that the flight is too old, you won’t pay anything. No win, no fees. Click the button below and follow the steps listed after the banner.
When working with us, here is all you will have to do:
- Go to this page;
- Fill in the details about yourself and your flight;
- Upload your boarding pass and passport copy;
- Sign the claim online.
We will do the rest.
Learn more about EU flight cancellation compensation.
- How long does it take?
EU/UK/EEA flight compensation claims take around 3 months.
Sometimes less, sometimes more, you can never know for sure. Because the laws don't specify a strict deadline regarding payment. And it also depends from several other factors. Like, for example, in summer claims take longer, because there are more of them, more people travel and more people experience delays and cancellations. And accordingly airlines are more busy.
What else matter is the complexity of the situation — how hard or easy it is to prove that it was the airline’s fault. Airlines have to pay compensation only of it’s their fault.
- How far back can you claim flight cancellation compensation?
In most countries it’s up to 3 years after cancellation.
However, the sooner you do it, the better.
- Does it apply only to citizens of the European Union?
No, it applies to all passengers on the same airplane.
European air passenger laws have long sought to protect all passengers equally, regardless of their nationality or citizenship. This is how these laws are designed — to ensure that everyone who embarks on a plane receives the same rights and treatment under the law.
- How much can you claim?
The amounts are regulated by the above mentioned regulations.
Here is how much you can claim for your flight:
- €250 — if the distance of your flight is up to 1500 kilometres;
- €400 — if the distance is between 1500 to 3500 kilometres;
- €600 — if the distance is more than 3500 kilometres.
These amounts are per passenger.
They are the same for all passengers.
3. How to claim Air Serbia denied boarding compensation?
You may get denied boarding even if you have a valid ticket.
It may happen if the airline has sold too many tickets. Whenever you are denied boarding against your will, you have a right to EU denied boarding compensation.
With Air Serbia it applies to all their flights from Europe.
Compensation amounts are fixed — 250, 400 or 600 euro.
In these situations, mostly you can get both:
- new flight to destination or refund
- denied boarding compensation
It applies only to overbooking. If there are problems with your travel documents or visa, or your passport expires soon, you can’t get denied boarding compensation. You also won’t be entitled to denied boarding compensation if you voluntarily give up your seat, and agree to fly later.
Check your compensation online!
Learn more about EU denied boarding compensation.
3.1 Why does overbooking happen?
Overbooking is an airline industry practice that involves selling more tickets than there are seats on a plane. Airlines do this to account for potentially empty seats due to last minute cancellations or no-shows. In theory, overbooking helps airlines fill flights and make more money.
But it can backfire if too many people show up for the same flight.
It can cause complications and expense for both the customer and the airline, so it's important to be aware of your rights if you're ever in a scenario like this.
3.2 Voluntary vs involuntary denied boarding
What’s the difference between voluntary and involuntary denied boarding?
There are situations when you aren’t given any choice. Because someone just have to be denied boarding. If you have all the right papers and it is not your fault that you could not get on a plane, you may be able to get money from the airline — European denied boarding compensation. This is called "involuntary denied boarding."
You may also decide to volunteer and fly later. Or, you may have an option to volunteer, and you may go for it. In some situations it can also be very beneficial. Because, you see, if you can get some sort of compensation right away, it may work better for you than hoping that you will get the "full European denied boarding compensation". This may take months.
The latter is called "voluntary denied boarding" (if you decide to volunteer). In this case, you won’t be entitled to denied boarding compensation from Air Serbia.
4. What to do if your flight is DELAYED?
Your flight is delayed. What should you do?
Experiencing a delay when traveling by air is quite common and nobody likes it, but there are steps you can take to make the most of the situation. In order to help get your plans back on track quickly, let us share some tips for managing flight delays that could be extremely beneficial.
Some of this will apply only to flights departing from Europe.
4.1 If you are still at home
Are you still at home or hotel?
If check in is going to be delayed, wait for a while.
If check in isn't delayed, go to the airport as normally.
Do you have another flight you may miss?
There are two most likely scenarios. If it’s an airline-protected connecting flight, you are protected. The airline will take care of you. If necessary you will be put on another flight completely for free. If it’s a separately booked flight, this is your responsibility. Flights like the latter are called self-transfer flights.
4.2 If you are already at the airport
You have already arrived at the airport.
If check in hasn’t started, for now just wait.
Wait to see if the flight doesn’t get cancelled.
If check in has started, that’s a good sign.
Mostly that means that your flight is going to happen.
You can check in and proceed through airport security.
- 3 hour flight delay
Air Serbia is a non-EU airline.
Despite that, on many flights you are protected by the EU.
If you have to wait at the airport more than planned, and it’s a EU or UK airport, you may have a right to care. If the waiting time is 3 or more hours extra, Air Serbia has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.
This applies to all Air Serbia flights departing from Europe.
All thanks to Regulation EC 261/2004.
- Long delay (Overnight delay)
If the delay is longer, you may also get a hotel room.
Air Serbia has to offer you free hotel room and free transfer.
Everyone has the right to this type of care.
4.3 If it is the fault of Air Serbia
It includes things like technical problems and staff shortage.
You may also be entitled to EU flight delay compensation.
Have you experienced a flight delay?
If you have — file a compensation claim.
4.4 Why do flights get delayed?
Here are some of the top reasons why flights get delayed.
5. What to do if your flight is CANCELLED?
Your flight is cancelled. What should you do?
Are you entitled to a new flight when something goes wrong with your original one? Will Air Serbia require that you pay an additional fee for it? And, under what circumstances can passengers seek compensation from the airline?
5.1 If you are still at home
You need to find out what’s happening next.
Contact Air Serbia, if they haven’t yet contacted you.
If the flight is from Europe, you must be given a choice between a new flight and refund. And, in this case, you have a right to request a full refund to your bank account. On European flights you don’t have to agree to coupons, vouchers or flights that don’t fit your travel plans.
If it’s fault of the airline, you may have a right to compensation.
Scroll back to learn more about compensation.
5.2 If you are already at the airport
Don’t go through the airport security.
You see, your flight is not going to happen. Your original flight is cancelled. There will be another flight and you will have to check in for that new flight. So, first of all, wait until there is some more information about how the situation is going to be resolved.
- 3 hour flight delay
Air Serbia is an airline registered in Serbia.
Despite that, on many of their flights you are protected by the EU.
If a flight is departing from an airport in the EU, EEA or UK, you have a right to care from the airline. On these flights you have the same rights like with EU airlines. What it means is that the airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.
Cancellations due to extraordinary circumstances?
This applies to flights of Air Serbia departing from Europe.
All thanks to European flight compensation regulations.
- Long delay (Overnight delay)
In this case, you have a right to free accommodation.
Every airline passenger has the right to receive free hotel accommodation and transfer. It’s a responsibility that rests firmly with the company. However, this is evaluated on a case-by-case basis. That means an airline may choose not to offer this care if they deem it unreasonable — such as when waiting times range from 5 to 6 hours and it would take 2-3 hours just for transportation alone.
5.3 If it is the fault of Air Serbia
That includes things like technical problems and bad planning.
If that causes a cancellation, it is considered fault of the airline.
And you may also be entitled to EU flight cancellation compensation.
Have you experienced a flight cancellation?
If you have — file a compensation claim.
5.4 Why do flights get cancelled?
Here are some of the top reasons why flights get cancelled.
By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Remember, whenever your Air Serbia flight is delayed, cancelled or you have been denied boarding — you might be entitled to flight compensation. File a claim to get it sorted out right away!