Air Malta: Compensation for delayed flight, cancellation, denied boarding

How to claim compensation from Air Malta online?

Air Malta is the flag carrier airline of Malta, headquartered in Luqa, Southern Malta. It operates scheduled flights to destinations in Europe, the Middle East and North Africa. It’s a European airline, and when travelling with Air Malta, you are protected under the EU law. This means that you are entitled to certain services and oftentimes even compensation for your disrupted flight.

How to claim Air Malta flight delay compensation?

Air Malta flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Air Malta flight delay compensation?

4. How to claim Air Malta flight cancellation compensation?

5. How to claim Air Malta denied boarding compensation?

Air Malta airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

It depends on the situation (see below). In any case, try to find out why your flight has been delayed, and how long the delay will be, so you know what to do next.

1.1 If you are still at home

You are still at home or in your hotel room.

What now? Find out if check in for your flight will go as planned, or is it going to be postponed. This way you will know whether to wait or proceed to the airport as planned. Do so, even if you have already checked in online. 

If check in is going to be delayed, wait for a while.

Your flight may also get cancelled altogether.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends on the type of your connecting flight. If you have booked an airline-protected connecting flight, you are protected. The airline will take care of you in case of missed connection. If necessary, you will be put on another flight completely for free. If you have booked two or more flights separately, and planned the connection yourself, this is your responsibility. Flights like these are called self transfer flights.

1.2 If you are already at the airport

Find out what is happening with check in.

If check in hasn’t started, for now just wait.

If check in has been postponed, you have to wait for your delayed flight to be announced. If you have checked in online, do not go through security just yet. Wait until the check in desks open. Because there’s a possibility that your flight will be cancelled altogether.

If check has started, that’s a good sign.

Now you can check in and proceed through airport security. If you have already checked in, go straight to security check and to your gate.

Clock on the wall

- 3 hour flight delay

Air Malta is a European airline.

And that means you are protected by the EU.

If your flight has been delayed, and you have to wait for 3+ hours, you may be entitled to receive certain services for free. It is called right to care. Air Malta has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Air Malta delays and all passengers.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is long, you may also get a hotel room.

Air Malta has to offer you free hotel room and free transfer.

Everyone has the right to this type of care.

1.3 If it is fault of Air Malta

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will you get a new ticket free of charge? Can you get flight cancellation compensation from Air Malta? What are the rules? What about Air Malta refund for cancellation?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Air Malta, if they haven’t yet contacted you.

If you have booked an Air Malta flight and this flight gets cancelled, you don’t have to worry. You are protected under the EU law. The airline must offer you a new flight or full refund. You have a right to request a refund if you don’t want to take the alternative flight offered by Air Malta. If the cancellation is due to the fault of the airline, you may have a right to compensation. More on that further below.

2.2 If you are already at the airport

Don’t go through the airport security just yet.

As your flight is cancelled, there will be a new flight.

Air Malta must offer you a new flight to your destination as soon as possible. Since you will have to check in for that new flight, don’t go through the airport security. Stay at the landside area of the airport where check in counters are located. When check in opens for your new flight, check in for your flight and only then go through airport security.

Ask for a refund, if you don’t want to any other flights.

A red alarm clock

- 3 hour flight delay

Air Malta is an airline registered in the EU.

And that means you are protected by the EU.

If you have to wait at the airport, due to delay, cancellation or denied boarding, you have a right to care from Air Malta. The airline has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Air Malta flight cancellations.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

Then you have a right to free accommodation.

If there is a long wait at the airport, Air Malta has to provide a free hotel stay and free transfer. It is the airline's responsibility, and every passenger has a right to receive this.

2.3 If it is fault of Air Malta

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Air Malta flight delay compensation?

There are two conditions that should be met.

Delay must be due to the fault of Air Malta, and it must be at least 3 hours long. If your flight meets these conditions, you have a right to EU flight delay compensation. Keep in mind that you must make a claim in order to get compensated for your delayed flight. Compensation amounts are fixed — 200, 400 and 600 euro. The longer the flight, the more you can get.

How to claim flight delay compensation Air Malta owes you?

There are two options.

1. You can do it all on your own.

You can do it yourself. Go to the website of Air Malta. Find the right contact form and submit a claim for your Air Malta delay. Quote the Regulation EC 261/2004. Keep in mind that this process will take time. Be prepared for an improper refusal and be ready to fight for your rights. Here you can see some of the most popular ways how airlines try to avoid paying passengers the compensation they owe them.

Contact us for legal help with Air Malta claims.

2. You can hand the case over to us.

If you don't want any hassle, hand your case over to us.

This is the easiest path. All you need to do is to fill in a single form, and we do the rest. In this case, we are your legal representatives. We will help you to get your Air Malta delay compensation faster and with zero paperwork.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average the process takes about 2-3 months.

It depends on who’s making a claim — you or us.

As our experience shows, if you do it on your own it generally takes longer than that. It also takes more if the airline refuses your claim.

- How far back can you claim flight delay compensation?

It depends on the laws of the country you are flying from.

Laws of the most countries in the EU will allow you to file a claim even if you had your flight delayed 2 or even 3 years ago. However, we would recommend you to make a claim as soon as possible — the bigger the chance of success.

- Does it apply only to citizens of the European Union?

No.

You don't have to be European to be entitled to EU flight compensation. That’s the best part about the Regulation EC 261/2004 — it protects every passenger.

- How much can you claim?

The longer the flight, the more you can claim.

For short flights you can get 200 euro, for longer flights — 400 euro. But if you have a long-distance flight the compensation is going to be 600 euros.

These amounts are the same for all passengers travelling on the same flight. No matter the nationality, airline, price of the ticket or travel insurance. If you are travelling with an infant, keep in mind that even your baby can receive full flight compensation, if your flight is delayed for 3 or more hours due to the fault of the airline.

How much can you claim - Refundor

4. How to claim Air Malta flight cancellation compensation?

There are two conditions that should be met.

You are eligible to receive compensation if your flight is cancelled due to the fault of the airline and it is a last-minute cancellation (not more than 14 days before the planned date of departure). There are two ways how you can claim Air Malta flight cancellation compensation.

1. You can do it all on your own.

Contact customer service of Air Malta, using the contact form provided on their website. Refer to the Regulation EC 261/2004, and request a cancellation compensation. Be prepared to wait and fight for your rights.

Contact us for legal help with Air Malta claims.

2. You can hand the case over to us.

Working with us is the hassle free option. Legally it’s called legal representation. In this case, it’s us who will do all the work. You just need to fill in one form, and we will do the rest.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

Usually it takes 2 to 3 months to receive compensation.

It may take less, but since 2020 most often, it’ll take more. Especially if you are claiming compensation yourself and need to take your case to court. If you work with us, we will take your case to court on your behalf, at no extra cost. You pay only our standard fee of 25% + 25 euro per passenger, and only if you're getting the money.

- How far back can you claim flight cancellation compensation?

It depends on the laws of the country you are flying from.

But in most cases, in the EU, you can get flight cancellation compensation for old flights, too. Even though often you can file a claim up to 2-3 years after the day of cancellation, we would still recommend you to make a claim as soon as possible. The sooner you do it, the better, and the higher the chance of success.

- Does it apply only to citizens of the European Union?

No, it applies to every passenger.

Nationality doesn’t matter for this.

You don't have to be European to be entitled to EU flight compensation. That’s the best part about the Regulation EC 261/2004 — it protects every passenger.

- How much can you claim?

The compensation amounts are regulated by the EU law. 

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per passenger. They are exactly the same for all passengers travelling on the same flight. The nationality of the passenger doesn’t matter, just as the airline they are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is cancelled last-minute due to the fault of the airline.

How much can you claim - Refundor

5. How to claim Air Malta denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

It happens when there’s an overbooking. If your flight is overbooked, you may be asked to give up your seat and take another flight offered by the airline. You can agree to that or you may refuse. And whenever it goes against your will, you have a right to EU denied boarding compensation.

With Air Malta it applies to all their flights.

Compensation amounts are fixed — 250, 400 or 600 euro.

Mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are problems with your visa and travel documents, your passport expires soon, or if you voluntarily give up your seat, then you won’t be entitled to denied boarding compensation from Air Malta.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Air Malta flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!