Air Europa: Compensation for delayed flight, cancellation, denied boarding

How to claim Air Europa compensation online?

Air Europa is a full service airline from Spain. What does it mean for you as a traveller? What if there are problems with your flight? Will you be entitled to the same things as if flying with other European airlines? In short — yes. Whenever your flight is delayed, cancelled or you are denied boarding, you might be entitled to EU flight compensation up to €600.

How to claim Air Europa flight delay compensation?

How to claim Air Europa flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Here are 6 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Air Europa flight delay compensation?

4. How to claim Air Europa flight cancellation compensation?

5. How to claim Air Europa denied boarding compensation?

6. Connecting flights with Air Europa

Air Europa airplane

1. What to do if your flight is DELAYED?

What should you do when you learn of it?

What are the EU flight compensation rules? In what situations can you receive Air Europa delayed flight compensation?

1.1 If you are still at home

First of all, try to find out something more about the delay.

Contact your airline or airport you are flying from to find out what is happening with check in. This way you will know whether to wait or proceed to the airport as planned. Do so even if you have already checked in online. Ask also what exactly has happened with your flight.

If check in is delayed, stay at home or hotel for a while.

Keep checking your flight status online, to stay informed.

If check in isn't delayed, go to the airport as planned.

Because it may also end up being a very short delay.

Do you have a connecting flight?

If it’s a connecting flight with Air Europa, then it is easy.

If there will be any problems with this connecting flight, Air Europa will help you. Because it is their fault that you missed your connecting flight, and accordingly — their responsibility to offer you a solution. As long as it is their fault, they can’t ask you to pay anything extra for this.

When flights are booked separately — it is your responsibility.

If you miss a self transfer flight, it is your responsibility.

1.2 If you are already at the airport

Find out what is the situation with check in.

If check in for your flight is delayed, for now just wait. Even if you don’t really need check in anymore, because you have checked in online. Do not proceed through airport security and passport control for now. Wait until check in for your flight starts.

If check in for your flight has started, proceed as normally.

Do everything as you would normally do. You will register your Air Europa compensation claim later (if it’s a 3+ hour delay).

Clock on the wall

- 3 hour flight delay

Air Europa is a European airline.

This means you are protected by the European Union.

If your flight is either to or from Europe (including connecting flights), and you have to wait at the airport 3 or more hours extra, Air Europa has to provide you with two free phone calls, e-mails or faxes and also a free meal and drink.

Mostly they provide it in the form of coupons.

You can exchange these coupons at the airport.

This applies to all Air Europa delays and all passengers. Everyone is entitled to this type of care, no matter the reason of the delay. All thanks to Europe's Flight Compensation Regulation EC 261/2004.

- Long delay (Overnight delay)

If your delay is long, you may also get free accommodation.

If, for example, your flight is departing only on the next day, and you would otherwise wait at the airport, your airline has to take care of you. According to law, they must also provide you with free hotel accommodation.

Free hotel transfer must also be arranged.

All passengers have the right to this type of care.

1.3 If it is fault of Air Europa

What if the delay is due to airline’s fault?

For example, shortage of staff and also technical problems mostly are considered airline’s fault. Because it is something that your airline can avoid. Therefore, when it happens you might be entitled to EU flight delay compensation.

Yes, you may also be entitled to flight compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed

Here are some of the top reasons why flights get delayed.

Air Europa Express airplane in the air

2. What to do if your flight is CANCELLED?

What if you miss a connecting flight because of this?

Could you be entitled to compensation for cancellation? If yes — how to get this compensation from Air Europa?

2.1 If you are still at home

Try to contact Air Europa first, even if you are flying today.

You will be offered a new flight. The question is when will it be? You may be offered a new flight on the same day, but it may also be possibly only on another day. The rules are the same also if your flight is cancelled due to extraordinary circumstances like bad weather. Alternatively you will be offered to take a full refund, paid within 7 days to your bank account. That’s the rules in the EU, and it isn’t affected by Air Europa cancellation policy.

Be prepared to make a choice between a new flight and refund.

If it is their fault, you may also be entitled to compensation.

More on that further below.

2.2 If you are already at the airport

Where are you exactly at the airport?

Already gone through security checks — try to go back. But only if you are travelling without checked luggage. You see, your flight is cancelled, and there will be a new flight. The thing is that you will have to check in for that new flight. You will have to go through all the procedures one more time. Also, don’t forget to file a claim for Air Europa flight cancellation compensation later.

Haven’t yet gone through security checks — just wait.

Your new flight may be today, and it may also be tomorrow.

Do you have a connecting flight?

If it is a connecting flight, then you are protected.

If you miss it, your airline will provide you with another flight.

You won’t have to pay anything for that.

However, if it is a self transfer flight, it is your responsibility.

A red alarm clock

- 3 hour flight delay

Air Europa is a European airline.

This means you are protected by the European Union.

If your flight is to or from Europe (including connecting flights), and now you have to wait at the airport 3+ hours more than planned, the airline has to take care of you. They must offer you two free phone calls, e-mails or faxes and a free meal and drink.

Mostly they provide it in the form of coupons.

And you exchange your Air Europa coupon at the airport.

All passengers are entitled to this, no matter the reason of the cancellation. All thanks to Europe's Flight Compensation Regulation EC 261/2004.

- Long delay (Overnight delay)

If the problem is bigger, you may also get free accommodation.

If, for example, your flight is cancelled, and the new flight will be only tomorrow. In this case Air Europa has to offer you both free food and drinks, and free hotel accommodation.

Apart from that, free hotel transfer must also be arranged.

All passengers have the right to this type of care.

2.3 If it is fault of Air Europa

What if the reason of the cancellation is technical problems?

Or, something else that is considered airline’s fault, not something unavoidable. In this case, and if the flight is cancelled less than 14 days before the date of departure, you are also entitled to EU flight cancellation compensation.

If you file a claim, you may receive up to 600 euro per person.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

How to claim compensation

3. How to claim Air Europa flight delay compensation?

You have arrived to your final destination 3 or more hours late. It has been fault of Air Europa. That means that now you should be entitled to Air Europa flight delay compensation. What are the next steps? How can you receive this compensation?

Remember, you can claim up to 600 euro for this.

And these are your two best options:

1. You can do it all on your own. Go to the website of Air Europa. Find the right contact form and submit a claim for your Air Europa delay. Alternatively use any Air Europa complaints form. Refer to the Regulation EC 261/2004. Be prepared for a refusal, and keep in mind that not always airlines are telling the full truth. Even an airline like Air Europa may try to avoid paying EU flight compensation.

Contact us for legal advice with Air Europa claims.

2. You can also take the easiest path — register your compensation claim online with us, and let us be your legal representatives. We will help you to get your Air Europa compensation easier and faster. We will do all the legal part.

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

There are no any upfront fees.

You pay only if you are getting your compensation. Our fee is fixed — €25 per passenger + 25% of the amount of the compensation you are receiving.

Learn more about EU flight delay compensation.

- How long does it take?

In most cases it takes between 2 to 3 months.

It takes longer if the airline is refusing the claim.

- How far back can you claim flight delay compensation?

It depends from the laws of the country your flight is from.

In most countries in the EU it is 2 - 3 years. That means you can claim compensation for flights that are up to 3 years old.

- Does it apply only to citizens of the European Union?

No, it applies to everyone, also to tourists from overseas.

You don't have to be European to be entitled to EU flight compensation. You only have to file a compensation claim. Don’t forget about that.

- What about codeshare flights?

What are your rights on codeshare flights?

What if you book a flight from Air Europa, but it’s operated by KLM? You may not have experienced that yourself, but it’s a common practice for airlines to share flights with other airlines. Sometimes not just two, but several airlines share one flight. Flights like these are called codeshare flights. What does it mean for you as a passenger? What if there are problems with this flight?

Who will pay the flight compensation?

The airline operating the flight will pay.

3.1 How much can you claim?

Compensation amounts are fixed - 250, 400 or 600 euro.

As a general rule, the longer the flight, the bigger the compensation.

There are some exceptions, but mostly this is what you can claim. These amounts are the same for all airlines working in the EU, both low cost airlines and full service airlines. Every single passenger who have bought a flight ticket, no matter how cheap, can get compensation. No matter the nationality, airline, price of the ticket or travel insurance. Even your under 2 years old kids can receive full flight compensation.

How much can you claim - Refundor

4. How to claim Air Europa flight cancellation compensation?

Your flight was cancelled. It was a last-minute flight cancellation, it happened less than 2 weeks before the date of departure, and it was fault of Air Europa. That means that now you should be entitled to Air Europa flight cancellation compensation. How can you receive this compensation from the airline? What steps should you take?

Remember, you can claim up to 600 euro for this.

And these are your two best options:

1. You can do it all on your own. Go to the website of your airline. Find the right contact form and submit a claim for your Air Europa cancellation. Refer to the Regulation EC 261/2004, and request a compensation. Be prepared for a refusal and negotiations. Even full service airlines like Air Europa may try to avoid paying EU flight compensation.

Contact us for legal advice with aviation claims.

2. You can also take the easiest path — register your claim online with us, and let us be your legal representatives. In this case we will do the hardest part.

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

There are no any upfront fees.

You pay only if you are getting your compensation. You won't pay if we can’t get your compensation, no matter what is the reason. Our service fee is fixed — €25 per passenger + 25% of the amount of the compensation you are receiving from Air Europa.

Learn more about EU flight cancellation compensation.

- How long does it take?

The process takes between 60 to 90 days (2 - 3 months).

It takes longer if Air Europa is refusing the claim, and we don’t agree with their decision. Then we take the case to respective National Enforcement Body (NEB), which usually adds another 2-3 months to the whole process. In any case, we will update you on this.

- How far back can you claim flight cancellation compensation?

It depends from the country your flight is from.

In most countries in the European Union you can claim compensation for flights that are up to 2-3 years old. In some cases you can claim for even older flights.

- Does it apply only to citizens of the European Union?

No, it applies to everyone, also to tourists from abroad.

You don't have to be European to be entitled to EU flight compensation. That’s the best part about this law — it protects everyone.

You only have to file a compensation claim.

- What about codeshare flights?

What are your rights on codeshare flights?

You most likely have experienced that yourself. When you book a flight from one airline, but on the ticket it says operated by xxx, and you are also flying on an airplane of another airline. Flights like these are called codeshare flights. Sometimes several, not just two, airlines share a single flight. What does it mean for you as a passenger? What if there are problems with this flight?

Who will pay the flight compensation?

The airline operating the flight will pay.

However, it’s true only with compensations. If you have any other issues, if, for example, you have to change your flight, you will be dealing with the airline you booked your flight from.

4.1 How much can you claim?

As a general rule, the longer the flight, the bigger the compensation.

In most situations that's the only condition.

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

As with everything, there are some exceptions, but mostly this is what you can claim. These amounts are per person, and they are the same for all passengers. No matter the nationality, airline, price of the ticket or travel insurance. Infants and kids can receive full flight compensation too.

How much can you claim - Refundor

5. Air Europa denied boarding compensation

Flight delays, flight cancellations and denied boardings.

In the EU you are protected against all 3 of them.

As long as it is fault of your airline, you can often receive compensation. So, if you are denied boarding due to overbooking — it is your airline’s fault — you might be entitled to EU denied boarding compensation. Generally speaking, rules are almost identical in all 3 situations.

With Air Europa it applies to all flights to and from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It does apply only to over-bookings. If there are any problems with your passport or any other travel documents or visas, and that is the reason you aren’t allowed to board an airplane, then you won’t be entitled to any compensation from Air Europa. Because that is your, not their fault. You also can’t get denied boarding compensation if you voluntarily give up your seat.

Learn more about EU denied boarding compensation.

Airplane parked at the airport

6. Connecting flights with Air Europa

Air Europa is a Spanish airline based in Mallorca. It’s the third largest airline from Spain. As of 2021 Air Europa flies to more than 130 destinations worldwide. Among its destinations are tens of cities in South America. According to Skytrax, Air Europa is a 3-star airline. It is a full service traditional airline, and as a such it offers airline protected connecting flights.

Protected connecting flights mean convenience and protection.

If, for example, your flight is delayed or cancelled and because of that you miss another flight, you don’t have to worry about that. Because the airline takes care of that. As long as its their fault, Air Europa will simply give you another flight to your destination completely for free.

Also, your luggage is always taken to your destination.

That’s the best part about “proper connecting flights”.

Apart from that, you may still get compensated.

If you file a compensation claim.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Air Europa flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!