Aeromexico: Compensation for delayed flight, cancellation, denied boarding

How to claim Aeromexico compensation online?

Aeromexico is the flag carrier of Mexico, with the main base and hub in Mexico City. It operates scheduled flights to destinations in Mexico, the Americas, the Caribbean, Europe and Asia. What to do if your Aeromexico flight is cancelled, delayed or overbooked? What are your rights in these situations? In what situations can you claim compensation from Aeromexico?

How to claim Aeromexico flight delay compensation?

How to claim Aeromexico flight cancellation compensation?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim Aeromexico flight delay compensation?

4. How to claim Aeromexico flight cancellation compensation?

5. How to claim Aeromexico denied boarding compensation?

Aeromexico airplane

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

Depends on the situation (see below). First of all, do not panic. You will get to your destination. Keep in mind, that if your Aeromexico flight departs from the EU, you are entitled to receive certain services from the airline. And, in some situations — flight delay compensation.

1.1 If you are still at home

Have you received an e-mail saying that your flight is delayed?

Or you have checked your flight status online and found out that your flight will be late? What now? You have to find out what is the check in status for your flight. Even if you have already checked in online, it’s important to know whether the check in is delayed or is it going to be on time. This way you will know when to leave for the airport.

If check in is going to be delayed, wait for a while.

If check in isn't delayed, go to the airport as normally.

Do you have another flight you may miss?

It depends on what kind of connecting flight have you booked. If you have an airline-protected connecting flight, you will be fine. The airline will take care of this issue, and if necessary (if you miss this connection), you will be issued a new ticket to your destination for free.

If you have booked two or more flights separately, this is your responsibility. These are called self transfer flights.

1.2 If you are already at the airport

Has check in for your flight started already?

If check in hasn’t started, for now just wait.

Why is it important to wait until the check in desk opens? When check in for your flight starts, it mostly means that your flight will depart soon (usually in a couple of hours time). But when check in is being postponed, there’s a possibility, that your flight may be cancelled.

If check has started, that’s a good sign.

In this case, check in for your flight and proceed through airport security, and go to your gate. If you have already checked in online, just proceed through airport security.

Clock on the wall

- 3 hour flight delay

Aeromexico is a Mexican airline.

Despite that, on many of their flights you are protected by the EU.

If your flight departs from the EU, and you have to wait at the airport for 3 or more hours, you have a right to care from the airline. The rules are the same for all Aeromexico flight delays, no matter the reason of the delay. Aeromexico has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

This applies to all Aeromexico flights from the EU.

All passengers, regardless of their nationality, have a right to it.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

Aeromexico has to offer you free hotel room and free transfer.

This applies to all Aeromexico flights from the EU.

Everyone has the right to this type of care.

1.3 If it is fault of Aeromexico

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your flight is cancelled. What should you do?

Will there be a new flight? Will you be put on that flight for free? In what situations can you claim compensation from Aeromexico?

2.1 If you are still at home

You need to find out what’s happening next.

Contact Aeromexico, if they haven’t yet contacted you.

If your flight departs from the EU, Aeromexico must offer you a new flight or full refund. You may choose either option. You have a right to request a refund if you don’t want to take the alternative flight offered by Aeromexico. Speaking of the Aeromexico cancelled flight refund — for flights departing from the EU it has to be paid to your bank. You don’t have to accept coupons.

If it’s fault of the airline, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

Try to get in touch with the representatives of Aeromexico.

You have to find out what’s happening next.

And don’t go through airport security yet.

As your initial flight is cancelled, you will be put on a new flight. And you will need to check in for that flight. Aeromexico will provide that flight for free. If you go through airport security, you will have to go back to the landside area of the airport so you can check in for your new flight. If you don’t wish to take the new flight offered by Aeromexico, you can ask for a refund (if a flight is from the EU, you can ask for a full refund to your bank account).

A red alarm clock

- 3 hour flight delay

Aeromexico is an airline registered in Mexico.

Despite that, on many of their flights you are protected by the EU.

If your flight departs from the EU, and you have to wait at the airport for 3 or more hours, you have a right to care from the airline. Aeromexico has to provide you with two free phone calls or e-mails (or internet access) and also a free meal and drink.

Cancellations due to extraordinary circumstances?

This applies to all Aeromexico flights from the EU, to all Aeromexico flight cancellations. All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

You have booked an Aeromexico fight that departs from the EU, and it’s cancelled last-minute. Your new flight departs only tomorrow. Do you have to spend the night at the airport? Normally, no, you don’t have to do that. In this case as well, you are protected by the EU. It’s the airline’s responsibility to provide you with a free hotel stay and transfer to the hotel and back to the airport.

However, in some situations you won’t get a free hotel stay and transfer. It’s assessed case by case. And the airline may decide not to provide that if, for example, the delay or waiting time is 6 hours, and it takes a minimum of 2-3 hours to take every affected passenger to the hotel.

2.3 If it is fault of Aeromexico

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim Aeromexico flight delay compensation?

There are a few conditions that should be met.

It must be due to the fault of Aeromexico, and the delay should be 3+ hours. In addition to that, the flight must depart from the EU. If this is what has happened to you recently, you may get EU flight delay compensation. Make a claim and receive up to 600 euro per passenger!

There are two ways how to claim compensation.

1. You can do it all on your own.

Yes, you can do it yourself.

It is more complicated and time consuming, but it is possible. Contact Aeromexico and request compensation. Make sure you mention your rights and quote the Regulation EC 261/2004. Don’t be surprised if you are denied compensation. Airlines often state the wrong reason for delay just to avoid paying compensation.

Contact us for legal help with Aeromexico claims.

2. You can hand the case over to us.

If you want a hassle-free experience, work with us.

Hand your case over to us. You will only need to fill in a single form. We will do the rest because in this case, we are your legal representatives. We will help you to get your Aeromexico compensation faster and easier.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

It takes about 2-3 months.

2-3 months from the date of application until you get your compensation. However, it can make more than that. Especially if you do it yourself, without the help of a law office.

- How far back can you claim flight delay compensation?

You can get compensation also for your old flights.

It depends on the laws of the country you are flying from. Many countries will allow you to file a claim for flights up to 2-3 years old. However, we would recommend to do it as soon as possible. The sooner you do it, the easier it will be to get Aeromexico flight delay compensation.

- Does it apply only to citizens of the European Union?

No, it applies to everyone. It applies to all passengers.

The nationality of the passenger doesn’t matter.

All passengers can get Aeromexico delay compensation.

You don't have to be European to have these rights.

- How much can you claim?

Mostly you can get 250, 400 or 600 euros per passenger.

The longer the flight, the more you can claim.

These amounts are per person, and they are the same for all passengers. No matter the nationality, airline you are flying with, price of the ticket or travel insurance. Even infants can receive full flight compensation if the flight is delayed for 3 or more hours due to fault of the airline.

How much can you claim - Refundor

4. How to claim Aeromexico flight cancellation compensation?

There are a few conditions that should be met.

It must be due to the fault of Aeromexico, and it must be a last-minute flight cancellation. In addition to that, the flight must depart from the EU. If the flight is cancelled not more than 14 days before the planned date of departure, it is a last-minute cancellation. If the flight is cancelled due to the fault of the airline, and the flight departed from the EU, you have a right to EU flight cancellation compensation. There are two ways you can claim flight cancellation compensation from Aeromexico.

1. You can do it all on your own.

How to claim compensation yourself? Contact Aeromexico customer service via their website. Make sure you mention your rights and quote the Regulation EC 261/2004. Request Aeromexico cancelled flight compensation. Be prepared that this will take time. Don’t be surprised if you are denied compensation. Airlines often state the wrong reason for delay just to avoid paying compensation. Be ready to fight for your rights.

Contact us for legal help with Aeromexico claims.

2. You can hand the case over to us.

This is the easiest option.

Hand your case over to us. You will need to sign one form, and we will do the rest. It’s called legal representation. In this case, it’s us who do all the negotiations with the airline and prepare all the necessary paperwork.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

On average 2 to 3 months.

But it may take longer, if case has to be taken to court.

If you are claiming compensation yourself, be prepared that this process may take a while, and you may be denied compensation, even if you are entitled to it. In this situation, you may need to take your case to court.

- How far back can you claim flight cancellation compensation?

You can get compensation also for your old flights.

It depends on the laws of the country you were flying from. You may be able to claim for flights up to 2-3 years old. However, we would recommend to do it as soon as possible. The sooner you do it, the better!

- Does it apply only to citizens of the European Union?

No, every passenger is protected under the EU law.

Even tourists from overseas. The rules are the same for everyone.

If your flight departs from the EU, and it has been delayed or cancelled, or you have been denied boarding, you don't have to be European to have these rights and to receive European flight compensation.

- How much can you claim?

The amounts are regulated by the EU.

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

These amounts are per person, and they are the same for all passengers. No matter the nationality, airline, price of the ticket or travel insurance. Even infants can receive full flight compensation if a flight is cancelled last-minute due to fault of the airline.

How much can you claim - Refundor

5. How to claim Aeromexico denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

Denied boarding happens when an airline sells more tickets than there are seats, and every passenger shows up for the flight. If that happens to your flight, you too may be asked to give up your seat. You can give up your seat voluntarily, or you can refuse to do that. If you refuse, and you still are denied boarding, you are entitled to a EU denied boarding compensation.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

With Aeromexico it applies to all their flights from Europe.

If you give up your seat voluntarily, you are not entitled to a compensation. If there are problems with your travel documents, visa or your passport expires soon, then you too won’t be entitled to any compensation from Aeromexico. The airline may offer you a compensation of some sort, but it isn’t their obligation to do so.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your Aeromexico flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!