WestJet: Compensation for delayed flight, cancellation, denied boarding

How to claim WestJet delayed flight compensation?

WestJet is a Canadian airline flying to more than 100 destinations. It also offers flights to and from Europe, and on some of these flights you are protected by the EU laws. Whenever your flight departing from the EU is delayed, cancelled or you are denied boarding due to overbooking of the flight, you might be entitled to EU flight compensation up to €600.

How to claim WestJet compensation for delay?

WestJet compensation for cancelled flight? Overbooking?

Check your compensation online!

Or continue reading to learn more about your rights.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Here are 5 main topics that we will focus on:

1. What to do if your flight is delayed?

2. What to do if your flight is cancelled?

3. How to claim WestJet delayed flight compensation?

4. How to claim WestJet compensation for cancelled flight?

5. How to claim WestJet denied boarding compensation?

WestJet airplane in the air

1. What to do if your flight is DELAYED?

Your flight is delayed. What should you do?

Does it automatically mean you have a right to compensation?

1.1 If you are still at home

Is it a long delay? Is check in also postponed?

If check in is going to be delayed, wait at home for a while.

If check in isn't delayed, go to the airport as planned.

Do you have another flight you may miss?

If you have another flight, there are two most likely scenarios. It’s either an airline-protected connecting flight, and you are fully protected by the airline, or it’s a self transfer flight, and if you miss it you’ll have to pay for a new flight yourself (if you’ll miss your original flight). In the first scenario, your airline takes care of that.

1.2 If you are already at the airport

Go and see what’s the situation with check in.

If check in hasn’t started, sit down and wait.

If check in won’t go as planned, it’s a better idea to wait and not proceed. Because your flight may also get cancelled at some point. Wait until airport check in starts.

If check in has started, that’s a very good sign.

Check in for your flight and proceed as normally.

Clock on the wall

- 3 hour flight delay

WestJet is a Canadian airline.

Despite that, on many of their flights you are protected by the EU.

If there is a long flight delay, and you have to wait at the airport, there are some things you have a right to. If the delay is 3 or more hours long, you have a right to care from the airline. WestJet has to offer all its passengers two free phone calls or e-mails and a free meal and drink.

This applies to all WestJet flights departing from the EU.

All passengers have a right to this type of care.

All thanks to Regulation EC 261/2004.

- Long delay (Overnight delay)

If the delay is longer, you may also get a hotel room.

WestJet has to offer you free hotel room and free transfer.

As long as this particular WestJet flight departs from the EU, everyone who has a flight ticket have a right to this type of care. Contact WestJet if you haven’t been offered anything.

1.3 If it is fault of WestJet

That includes things like technical problems and staff shortage.

In this case, you may also be entitled to EU flight delay compensation.

Have you experienced a flight delay?

If you have — file a compensation claim.

1.4 Why do flights get delayed?

Here are some of the top reasons why flights get delayed.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

Information desk at the airport - Norwegian air flight cancellation

2. What to do if your flight is CANCELLED?

Your WestJet flight is cancelled. What should you do?

Is the airline going to offer you a new flight? Can you ask for a refund if you don’t want to take that new flight? In what situations can you ask for compensation from WestJet?

2.1 If you are still at home

You need to find out what’s happening next.

Contact WestJet, if they haven’t yet contacted you.

If the flight is departing from the EU then it’s easy. In this case, WestJet has an obligation to offer you a new flight or refund. You have a right to choose what suits you the best. You can also request a refund if the alternative flight doesn’t fit your travel plans.

If it’s fault of WestJet, you may have a right to compensation.

More on that further below.

2.2 If you are already at the airport

First things first, don’t proceed through airport security.

No matter from where and to where you are flying, if your flight is cancelled first you have to find out what’s happening next. If there will be a new flight, you will have to check in for that flight. If you’re flying from the EU, WestJet has to offer you a new flight or refund. You have a right to choose the option that suits you the best.

Ask for a refund to your bank, if you don’t want to fly anymore.

A red alarm clock

- 3 hour flight delay

WestJet is an airline registered in Canada.

Despite that, on many of their flights you are protected by the EU.

Sometimes airlines manage to offer a new flight right away. Mostly it doesn’t happen that fast. That’s why it’s important to know that, if you have to wait at the airport for more than 3 hours, you have a right to care from the airline. The airline has to provide you with two free phone calls or e-mails and also a free meal and drink.

- Long delay (Overnight delay)

If you have to wait overnight, you have a right to free accommodation.

If your new flight departs only tomorrow, apart from all of the above mentioned you also have a right to free hotel accommodation and free transfer. It is airline's responsibility to provide that, and all passengers have a right to it. However, it’s assessed case by case. And, if the airline thinks it’s unreasonable in any particular situation to transport everyone to a hotel and then back (if, for example, it’s a rather short wait), they may decide against that.

Cancellations due to extraordinary circumstances?

The same rules apply to all WestJet flight cancellations. As long your flight with WestJet departs from the EU or UK, you have a right to all of the above mentioned.

All thanks to Regulation EC 261/2004.

2.3 If it is fault of WestJet

That includes things like technical problems and bad planning.

If that causes a cancellation, it is considered fault of the airline.

And you may also be entitled to EU flight cancellation compensation.

Have you experienced a flight cancellation?

If you have — file a compensation claim.

2.4 Why do flights get cancelled?

Here are some of the top reasons why flights get cancelled.

Had an issue with a flight recently? You might be eligible for up to 600€ compensation Check your compensation

How to claim compensation

3. How to claim WestJet delayed flight compensation?

There are two conditions that should be met.

It must be fault of WestJet, and the delay should be 3+ hours.

Is this what happened with your flight? If yes, then you have a right to EU flight delay compensation. You may receive up to 600 euro for this inconvenience. Here are two of the best options how to claim flight delay compensation from WestJet.

1. You can do it all on your own.

Contact WestJet. You can do that via their website or social media channels. Request the compensation you are owed. Refer to the Regulation EC 261/2004. Be prepared that it may not go smooth, and you may have to wait for months.

Contact us for legal help with WestJet claims.

2. You can hand the case over to us.

Our team works with cases like this 24/7.

In this case, we are your legal representatives.

We help you to get your WestJet compensation faster.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Woman using laptop - Best Travel Blogs 2019

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

That’s all from you. We will do the rest.

Learn more about EU flight delay compensation.

- How long does it take?

On average it takes around 2-3 months.

It takes longer if you do it on your own.

- How far back can you claim flight delay compensation?

Can you get compensation also for old flights?

Yes, you can. But it depends from the local laws of the country your flight is from. In some situations it’s only up to 6 months after the date of departure. However, mostly it’s between 2 to 3 years. At the same time, we would recommend you not to wait and file a claim as soon as possible — it elevates your chances of success.

- Does it apply only to citizens of the European Union?

These rules apply to all passengers.

You don't have to be European for this.

- How much can you claim?

The longer the flight, the more you can claim.

Compensation amounts are up to 600 euro per passenger.

These amounts are always the same. No matter where you fly and with what airline. They are also the same for all passengers. No matter your nationality, price of the ticket or if you have a travel insurance. Even infants can receive full flight compensation if a flight is delayed for 3+ hours.

How much can you claim - Refundor

4. How to claim WestJet compensation for cancelled flight?

There are two conditions that should be met.

This cancellation must be fault of airline, and it must have happened not more than 14 days before the date of departure. If both of these conditions are met, and if it’s a WestJet’s flight from the EU, you have a right to EU flight cancellation compensation. Here’s how you can claim flight cancellation compensation from WestJet.

1. You can do it all on your own.

Go to the website of WestJet, and file a compensation claim. If there’s no special form for that, you can use any contact form you can find. Request the compensation by referring to the Regulation EC 261/2004. Be prepared that it takes time.

Get in touch with us if you’ll need legal help.

2. You can hand the case over to us.

We work with these kind of claims. Fill in our claim for, and we’ll do all the negotiations on your behalf. You won’t have to do any extra work. There are no any upfront fees. You pay only in case of success — when you receive money in your bank account.

Calculate your flight compensation for free! It takes less than 2 minutes Calculate compensation

Documents on the table next to a laptop

When working with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass and passport copy;
  4. Sign the claim online.

We will do the rest.

Learn more about EU flight cancellation compensation.

- How long does it take?

It takes between 2 to 3 months.

- How far back can you claim flight delay compensation?

You can claim compensation also for old flights.

Mostly you can get compensation for flights that are up to 3 years old. It depends from the local laws of the country you are flying from.

- Does it apply only to citizens of the European Union?

This regulation protects everyone.

You don’t have to be European.

- How much can you claim?

The compensation amounts are fixed.

Here is how much you can claim for your flight:

  • €250 — if the distance of your flight is up to 1500 kilometres;
  • €400 — if the distance is between 1500 to 3500 kilometres;
  • €600 — if the distance is more than 3500 kilometres.

All of these amounts are per passenger.

They are the same for everyone. No matter your nationality, price of the ticket or if you have a travel insurance. Even infants can receive full flight compensation if a flight is cancelled less than 2 weeks or 14 days before the date of departure, and it’s due to fault of the airline.

How much can you claim - Refundor

5. How to claim WestJet denied boarding compensation?

You may get denied boarding even if you have a valid ticket.

These things happen very often. Airline sells too many tickets. Everyone shows up. And, now, someone has to be denied boarding. Whenever that happens, and you don’t agree to give up your seat, or you aren’t even given a choice, you have a right to EU denied boarding compensation.

With WestJet it applies to all their flights from Europe.

Compensation amounts are fixed — 250, 400 or 600 euro.

And mostly you can get both — a new flight or refund and compensation.

It applies only to overbooking. If there are any problems with your travel documents, your passport expires soon, or if you voluntarily give up your seat, and agree to fly later, then you won’t be entitled to any compensation from WestJet. Speaking of volunteering, if you do agree to it, you might be offered some kind of coupon or compensation on the spot.

Check your compensation online!

Learn more about EU denied boarding compensation.


By Europe and EU we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin, the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Remember, whenever your WestJet flight is delayed, cancelled or you have been denied boarding - you might be entitled to flight compensation. File a claim to get it sorted out right away!