You have arrived on time.
But still they don’t let you on the plane?
Most probably your flight has been overbooked and there just aren’t any free seats available anymore. In this case, unless you’ve voluntarily agreed to give up your seat and fly at a later time, you are entitled to denied boarding compensation up to €600 per passenger.
This applies to most flights to and from Europe.
In most of situations - when something like this happens - airline will first offer compensation in the form of vouchers or cash to anyone willing to voluntarily give up their seat and fly with another flight. If you are offered compensation like this and you agree to it, it’s called voluntary boarding denial.
And in this case you most probably will not be eligible to any other compensations.
Could you be entitled to compensation?
If you voluntarily give up your seat, then no.
Otherwise - yes, you might be.
What if you aren’t willing to voluntarily give up your seat, but you just don’t have any other options? Airline still have to take you to your destination or give you a full refund. Apart from that you may still be entitled to denied boarding compensation up to €600.
The rules are as following.
If you are flying to or from Europe, and you have been denied boarding flight because of overbooking, then chances are now you are entitled to compensation up to €600 per passenger. Because it's the airline's fault, not yours.
Yes - even if you were given a new flight for free (you should be).
Apart from that you also have the right to care.
It applies only to situations when it's the airline's fault, such as overbooking.
If you are still unsure whether you are eligible for compensation or not, fill in our claim form, upload your boarding passes or tickets, including the new one in case you were offered another flight, and we'll take it from there.
Don’t worry, if we find out that you aren’t eligible for denied boarding compensation, it will cost you nothing, not a single cent.
To learn more about the topic, you can read EU flight compensation regulation 261/2004 (EC 261). But be prepared that it’s gonna be a long read. And not an easy one.
In this case, Europe means all EU Member States, Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
The exact amount of denied boarding compensation varies.
It's based on the distance of your flight and occasionally some other factors.
However, it’s not affected by the price of the flight or airline you are flying with.
Which means that under the same circumstances in case of an involuntary denied boarding, your Air France overbooking compensation is going to be the same as someone’s Lufthansa overbooking compensation. The same applies to all low cost airlines in Europe.
All thanks to Europe's Flight Compensation Regulation 261/2004 (EC 261).
So how much exactly is your claim worth?
Mostly the answer will be one of these: €250, €400 or €600.
Here is how you can calculate it.
When your destination is within the European Union:
When your destination is outside the European Union:
Exception. If you are denied boarding because of traveling with invalid travel documents (see our international travel document checklist) or without a valid visa or visas you will not be eligible for flight compensation.
One of the options is to contact the airline directly.
In a perfect world you would send an email to your airline and receive compensation soon afterwards. Unfourtunately mostly it's way more difficult. And you never know how long is it going to take.
Another option - to seek legal representation.
To put it simply, ask someone more experienced (e.g. Refundor) to do it on your behalf.
Sounds difficult and expensive? It isn't.
When working with us, here is all you will have to do:
And that’s it. We’ll take it from there.
When we are done we’ll ask you to provide your bank account details, so we can send you your funds by bank transfer. As easy as that.
Because it makes things just so much easier.
Here is how:
Let’s work together! Click here, enter all the information asked, all of what you can find on your boarding pass and flight ticket. And we’ll get the ball rolling.
When we finish the job, you’ll just tell us your bank account details.
And we’ll make the money transfer.
It may take a while, in some cases even 2-3 months.
But you can rest assured, because we do finish every case we start, and whenever there will be any news regarding your claim we will let you know by sending you an e-mail.
Why does it take so long?
Because there are no strict regulations regarding that.
Because no one has told airlines how quickly they should respond to such a claim. So, yes, it may take a while. Depending on what time of year it is, which airline it is and, of course, the number of other people contacting the airline at the same time.
Speaking of the factors we can control, to achieve the best and fastest results at Refundor we use computer system that allows us to automate one big part of the process. Meaning that your claim can be sent to the airline much faster than if the whole process would be done by a human.
We pursue your compensation for a €25 + 25% fee.
No hidden administration fees or tax expenses. No upfront fees.
For example, if we will win a 400 EUR compensation for you, we will transfer you 275 EUR and keep 125 EUR for our services.
At the same time it will cost you nothing, if we're unable to collect your compensation for some reason. No win, no fees. Sounds fair?
It’s a possibility.
As already mentioned, it will cost you nothing. No matter the reason.
Mostly it’s at least 2-3 years.
But it depends from the local laws of the country your flight is from.
So you have arrived at the airport.
You are on time. You have valid travel documents and visas.
But still they don’t let you on the plane?
But before we start, let's answer THE QUESTION.
Why? Why is something like this even happening?
Most probably the reason is - overbooking. It's a common practice nowadays for airlines to sell more tickets than there are seats on the plane. Because always there will be someone who can’t make it or someone who changes his mind at the last minute and decides not to show up despite the fact of having a confirmed reservation.
These kind of things happen.
And airlines try to make the most of these situations. By selling more tickets and assuming that there will be a certain percentage of those who don’t show up.
So, what should you do if you have been denied boarding?
What else you should know is that you still have the right to care.
How to get a free meal and drink?
What about free hotel if it’s going to be an overnight delay?
Wait for the announcement from your airline or head over to their ticket counter at the airport and they will help you. They should help you.
Submit your denied boarding compensation claim now.
Have you ever had your flight being delayed? Or cancelled? Here you can learn more about flight delay compensation & flight cancellation compensation. What are your rights, and what to do if that ever happens to you.
In short - in event of this you can get both a new flight (if necessary), which can be another flight operated by your airline or you may be offered to fly with another airline at no extra cost to you, and you can also claim for compensation. That’s if in the end you reach your final destination 2 or more hours later than initially planned.
Has something like this happened to you recently or during the last years?