Transavia flight delay compensation: How to receive Transavia refund

Is your Transavia flight delayed? Cancelled? Or maybe you have been denied boarding? If any of that has happened recently or during the last 3 years, here is a very good news for you. According to Europe's Flight Compensation Regulation you now might be owed up €600 by Transavia.

Ok, but what’s next? What should you do?

How to claim your Transavia flight delay compensation?

How to receive Transavia flight cancellation compensation you are entitled to?

Continue reading to learn more about your rights.

Here are 6 main topics that we will focus on:

1. Transavia flight delay

2. Transavia flight cancellation

3. How to claim your Transavia flight delay compensation

4. How to claim your Transavia flight cancellation compensation

5. How to claim your Transavia denied boarding compensation

6. Connecting flights with Transavia

Plane of Transavia - Transavia flight delay compensation

1. Transavia flight DELAY

It has happened.

Your Transavia flight is delayed and is not gonna depart at the scheduled time.

It happens. Every day. Here is what you should do next.

1.1 If you are still at home

First things first, for how long is your flight going to be delayed?

Is it a short delay of around an hour or less? Then wait for a while and proceed as planned.

If it’s a long delay, stay at home longer. And continue checking your Transavia flight status online once in a while.

How to check your Transavia flight status? Two great options: FlightStats or Flightradar24.

Do you have a connecting flight you may miss now?

Think of what you are going to do about that flight.

Transavia doesn’t sell connecting flights. Which means they aren’t going to put you on another flight if you miss the first one. Even if it’s their fault that the flight is delayed.

You will have to deal with that yourself.

If it’s the airline's fault, though, you may receive compensation (in cash). But it’s not gonna happen right away and you will have to file a claim. What you might be entitled to right away is free food and free hotel room in some cases.

For more information on Transavia delay compensation scroll down.

1.2 If you are already at the airport

Go and see if you can check in for your flight.

If the check in has started, then go and check in. There is no reason to postpone it.

If you have already checked in online, proceed through airport security.

And… wait for more information.

Find some place to sit down and check the airport information screens once in a while. Do it every 20-30 minutes. Because information regarding your Transavia flight delay may change (often it will change).

- 3 hour flight delay

If Transavia delays the flight for more than 3 hours, the company has to take care of you.

Because that’s the rules here in Europe.

If the delay is going to be 3 or more hours, the airline has to provide you with a free meal and drink, plus two free phone calls, e-mails or faxes. Food and drinks are mostly provided in form of coupons, that you can redeem at the airport.

Transavia is a Dutch low-cost airline (European airline). Which means that it applies to all Transavia delays.

- Long delay (Overnight delay)

Will you have to wait overnight?

In this case free hotel accommodation, plus food and drinks should be provided. Apart from that it’s the airline’s responsibility to take you to the hotel. In some situations they will book you into airport hotel. When the hotel is somewhere else, free transportation must be provided.

If it isn’t offered, ask for it.

It applies to all Transavia flight delays and cancellations. No matter the reason.

All passengers are eligible to it, no matter the citizenship.

1.3 If it's Transavia's fault

In this case you may also be owed a flight delay compensation up to €600.

That is if the reason of the delay is something within Transavia's control. For example, if they make a mistake in calculations and now there is not enough staff for the flight. Or if there is a technical problem with the aircraft, that should have been taken care of.

If the delay is less than 3 hours, it doesn’t count.

If the delay is 3 hours or more, you should claim for flight delay compensation.

1.4 Why do flights get delayed

Here are some of the top reasons why do flights get delayed.

Airplane of Transavia

2. Transavia flight CANCELLATION

Your Transavia flight is cancelled.

Or maybe your flight is delayed at first, and then Transavia cancels the flight.

What should you do next? Could you be entitled to flight cancellation compensation?

2.1 If you are still at home

Your flight is cancelled.

Have you received an email from Transavia? If yes, in the same email you should be able to find the answers to everything from what has happened to what should you do now. If something isn’t clear. Or you don’t agree with any solutions offered. Then get back to the airline.

Haven’t received anything? If your flight is today or tomorrow, contact Transavia customer service now.

Mostly you’ll be offered either to take another flight (for free) or receive full refund.

Choose what suits your situation the best.

Are there other flight that are going to be affected?

Take it into account when making a decision.

Transavia doesn’t sell connecting flights. Hence it’s fully your responsibility. If you’ll have to book a new flight, you will have to pay for that from your pocket.

2.2 If you are already at the airport

Already at the airport?

First of all, don’t proceed through airport security yet.

Because you may not fly anywhere today. And wait for more information. It will come. The airline has to take you to your destination, no matter the reason of the cancellation.

If you are in rush, you can try and contact the airline’s staff. But be prepared for long queues. Hundred if not several hundreds other passengers will be doing the same. And the airline staff most probably will not be informed yet about any further actions.

If you have already gone through airport security, wait for more information.

If you don’t have checked in luggage and if it’s possible, go back to the arrivals and wait there. Because there will be a new flight and you will have to check in for that new flight.

Don’t forget about your checked in luggage! If you have it, contact the airline staff to learn when and where will you be able to collect it. Mostly you will need to collect it yourself and check in for the new flight yourself.

- 3 hour flight delay

There will be a new flight.

Transavia has offered you to fly a few hours later. You have accepted the offer.

What else you should know is that you now might be entitled to free meal and drink and two free phone calls, e-mails or faxes. That’s in case you have to wait at the airport for 3+ hours more than originally.

Contact the airline staff to ask for it.

Since Transavia is a European airline, it applies to all its flights to, from or within Europe.

- Long delay (Overnight delay)

Free hotel accommodation, free transport to and from it, plus free meals and drinks should be provided if it is going to be an overnight delay.

And again it should be provided by your airline. In this case - Transavia.

It’s the airline’s responsibility to provide you with this type of care.

No matter your citizenship or whether you have or haven't purchased travel insurance.

It applies to all flights. It doesn’t matter if the ticket cost only €20.

2.3 If it's Transavia's fault

In this case you may also be owed a flight cancellation compensation up to €600.

That’s up to €600 per passenger.

If you are a family of three, you may receive up to €1800 euro.

All it takes is for one of you to file a claim.

And, yes, you are still entitled to already mentioned free food, free accommodation and a new flight to your destination. Taking any (or all) of that will not in any way affect your chances of receiving flight cancellation compensation.

It applies only if you are informed of the flight cancellation less than 14 days in advance. If you were informed earlier than that the airline is only obliged to provide you with an alternative flight to your destination or pay you a full refund.

Here you can claim for flight cancellation compensation.

Transavia plane at the airport

3. How to claim your Transavia flight delay compensation

So, your Transavia flight was heavily delayed.

It departed late, hence you have arrived to your destination more than 3 hours later than planned. If that was Transavia’s fault now you are entitled to a decent flight delay compensation. Up to €600 per passenger to be exact.

How to claim your Transavia flight delay compensation? Can you do it yourself?

There are two options:

1. You can do it all on your own. Go to the website of Transavia. Submit all the information they are asking for, wait and hope for the best. Provide all the extra information if they are asking for something more later.

Be prepared, that it takes time and you may have to ask for a legal advice at some point.

2. Or - let’s work together. Register your flight online at refundor.com.

We will do the rest.

  1. Go to this page on our website;
  2. Fill in the details about yourself and your Transavia flight delay;
  3. Upload your boarding pass;
  4. Sign the claim online.

And… you’re done.

Because we’ll take it from here.

In some situations we may ask you to send us a copy of your passport or ID (by email).

The best part? The checking is for free. There are no upfront fees.

And it will cost you nothing at all if it turns out that you aren’t entitled to Transavia delayed flight compensation.

Our fee is fixed. It’s 25% of the amount of the compensation. Payable only in case of success.

- How long does it take?

How soon will you receive your Transavia refund in your bank account?

When working with us it takes around 2-3 months from the moment you sign the claim. If Transavia refuses to pay you, we may need to go to court. It will take extra time.

But don’t worry! We will update you on the progress.

- How far back can you claim flight delay compensation?

Mostly 2-3 years.

We would however recommend you not to wait and submit your Transavia claim as soon after the incident as possible. For the best chance of success.

- Does it apply only to citizens of the European Union?

It applies to all passengers flying with Transavia.

Even if your ticket cost only 50 euro.

3.1 How much can you claim

In most of situations it’s gonna be 250, 400 or 600 euro.

Because that’s the rules here in Europe.

Generally speaking the longer the journey, the bigger will be your compensation.

How much can you claim - Refundor

4. How to claim your Transavia flight cancellation compensation

Your Transavia flight was cancelled last-minute.

You were informed of the cancellation less than 14 days before the date of departure.

Reason of the delay? Something within Transavia’s control. Or in other words - it was Transavia’s fault. What it means for you? Now you are entitled to flight cancellation compensation up to €600 per passenger from Transavia.

Here is how you can receive it:

1. You can do everything yourself. Go to the website of the airline. Submit all the information about your Transavia booking and documents they are asking for. Wait. Provide all the extra information. If they are asking for something more later.

Be persistent in your communication with Transavia.

2. Or - let’s work together. Register your flight online at refundor.com. We will do the rest.

It’s an easy and straight forward procedure:

  1. Go to this page on our website;
  2. Fill in the details about yourself and your Transavia cancellation;
  3. Upload your boarding pass (a screenshot or photo taken by your phone will do);
  4. Sign the claim online.

And… that’s it.

We’ll take it from here.

We may need a copy of your passport or ID. In this case we'll email you.

If it turns out that it wasn’t their fault after all - and you aren’t entitled compensation - it will cost you nothing. Exactly, we don’t take any fee at all, if you aren’t receiving the compensation.

If the claim is successful, we’ll take 25% of the compensation and transfer you the rest.

- How long does it take?

Mostly around 2-3 months from the moment you sign the claim.

Longer - if the airline refuses to pay and we need to go to court.

We’ll keep you updated.

- How far back can you claim flight cancellation compensation?

In case of most countries, 2-3 years.

For the best results, submit your Transavia compensation claim as soon as possible.

- Does it apply only to citizens of the European Union?

No.

The rules are the same for all passengers flying with Transavia.

4.1 How much can you claim

Mostly it’s gonna be either 250, 400 or 600 euro.

Because the amounts are fixed. And the rules are the same for all airlines operating in EU.

In case of European airlines it applies also to their flights from countries outside the EU flying to EU. Transavia is a European airline.

There are some exceptions. But in most situations this is how you can calculate the exact amount of the compensation you are entitled to:

  • €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
  • €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
  • €600 - if the distance is more than 3500 kilometres (mostly 5+ hour flights).

How much can you claim - Refundor

5. Transavia denied boarding compensation

Have you been denied boarding because there were no more free seats?

If the answer is yes and it was Transavia’s flight, here is a good news for you. Now you are entitled to denied boarding compensation from Transavia.

The rules for most part are the same.

It applies to all Transavia flights to, from or within Europe.

Mostly the amount of the compensation will be either 250, 400 or 600 euro per passenger.

It doesn’t apply if there are any issues with your travel documents. Or if there are some security related issues as a result of which you aren’t allowed to board the plane.

Don’t forget, that travelling internationally your passport should be valid for at least 6 months after the date of return.

You don't have to be European to be entitled to it.

And, yes, you can get both - a new flight to your destination or full refund and a compensation.

Transavia starting a flight

6. Transavia connecting flights

Connecting flights are not available on Transavia. The airline sells only direct flights.

If you want to buy a connecting flight with Transavia, you’ll have to buy two separate tickets.

This will be a self transfer which won’t be protected by the airline. This means, if your first flight is delayed (or cancelled) and thus you don’t make it in time for your next flight, airline won’t provide you with a new ticket. You will have to take care of that yourself. And, the worst part, you will have to pay for that from your pocket.

Think twice if it’s a risk you are willing to take.

As mentioned above, in some situations you may be able to receive compensation up to €600 per passenger from Transavia. If, for example, your first flight is cancelled last-minute (less than 2 weeks before departure). Or if it’s delayed for 3+ hours.

But you should not forget, that it takes time.

Mostly it takes at least 2 moths until you receive the compensation in your bank account.

6.1 Connecting flights with kiwi.com

There is another, more safe option.

You can book a connecting flight with Transavia, using third parties like kiwi.com.

If you have bought a Transavia connecting flight with kiwi.com, then your flight is protected by kiwi.com. If something goes wrong, kiwi will take care of that.

Kiwi Guarantee protects its customers from flight delays, flight cancellations and schedule changes. If you have booked a trip with kiwi.com, and the trip has been affected, you must contact kiwi.com within 24 hours, otherwise the Kiwi Guarantee may be cancelled.

Learn more about Kiwi Guarantee on kiwi.com.

Transavia aircraft in the air

About Transavia

Transavia, legally incorporated as Transavia Airlines C.V., is a Dutch low-cost airline with its main hub is Amsterdam Airport Schiphol.

The airline was founded in the 1960s, and its first commercial flight was on 16 November, 1966.

Transavia previously operated under the name Transavia Holland, but later brand was changed into Transavia Airlines. Since June 2003 Transavia is a wholly owned subsidiary of KLM, and therefore a part of the Air France-KLM group.

Transavia France, a French low-cost airline based at Paris-Orly Airport, is Transavia’s French unit, owned by Transavia Airlines and Air France. 

As of May 2019, the Transavia Netherlands fleet consists of 43 Boeing aircrafts.

The Transavia France fleet consists of 36 Boeing and Airbus aircrafts.

Transavia destinations

Transavia (including Transavia France) flies to around 100 destinations across Europe, Middle East and North Africa.

A

Albania (Tirana), Algeria (Algiers, Oran), Austria (Innsbruck, Salzburg, Vienna),

B

Bulgaria (Sofia),

C

Croatia (Dubrovnik, Pula, Rijeka, Split, Zadar), Cyprus (Larnaka, Paphos), Czech Republic (Prague),

D

Denmark (Copenhagen),

F

Finland (Helsinki), France (Bergerac, Chambéry, Grenoble, Montpellier, Nice, Paris, Toulon),

G

Germany (Berlin), Greece (Athens, Cephalonia, Chania, Chios, Corfu, Heraklion (Crete), Kalamata, Kos, Mykonos, Preveza (Lefkas), Rhodes, Samos, Santorini, Thessaloniki, Volos, Zakynthos),

H

Hungary (Budapest),

I

Iceland (Reykjavík, Akureyri), Ireland (Dublin), Israel (Ovda (Eilat), Tel Aviv), Italy (Bari, Bologna, Brindisi, Catania, Lamezia Terme, Naples, Olbia, Palermo, Pisa, Rome, Verona),

J

Jordan (Amman),

L

Lebanon (Beirut),

M

Malta (Luqa), Montenegro (Tivat), Morocco (Agadir, Al Hoceima, Casablanca, Dakhla, Essaouira, Fez, Marrakesh, Nador, Oujda, Rabat, Tangiers),

N

Netherlands (Amsterdam, Eindhoven, Groningen, Rotterdam),

P

Poland (Katowice, Krakow), Portugal (Faro, Funchal, Lisbon, Porto),

S

Serbia (Belgrade), Slovenia (Ljubljana), Spain (Alicante, Almería, Barcelona, Fuerteventura, Girona, Gran Canaria, Ibiza, La Palma, Lanzarote, Malaga, Mallorca, Menorca, Seville, Reus, Tenerife, Valencia), Sweden (Stockholm), Switzerland (Geneva),

T

Tunisia (Djerba, Monastir, Tunis),

U

UK (Edinburgh), United Arab Emirates (Dubai).

For up to date information visit transavia.com.

Airport lounge access

Transavia baggage allowance

Cabin luggage

One piece of hand baggage per passenger is permitted in the cabin. Your Transavia hand luggage (this one bag) should weight no more than 10 kilos with the maximum dimensions 55 x 40 x 25 cm. Dimensions include handles and wheels.

However, on busy flights (due to too little space in the cabin) some hand baggage can be transported as hold luggage. Don’t worry, you won’t be charged for it!

If your carry on's dimensions are 45 x 40 x 25 cm, it will always be allowed on board, even on busy flights. As long as you store under the seat in front of you.

Hold luggage

If you haven’t checked in, you can book hold luggage at a reduced rate via My Transavia.

Every passenger is allowed book up to 5 pieces of luggage, with maximum total weight of 50 kg per passenger. The maximum weight per bag is 32 kg.

If you end up taking more checked luggage than you booked, you can purchase extra hold luggage at the airport at a higher rate.


And remember, whenever your Transavia flight is delayed, cancelled or you've been denied boarding - you might be entitled to flight compensation. Contact us to get it sorted out right away!