British Airways flight delay compensation & British Airways flight cancellation compensation

Is your British Airways flight delayed? Or maybe cancelled? If the answer is yes, then we have a good news for you! If any of that has happened during the last 3 years, you might be owed up €600 by British Airways. All thanks to Europe's Flight Compensation Regulation. What’s next?

How to claim your British Airways flight delay compensation?

How to receive that British Airways flight cancellation compensation you are entitled to?

Continue reading to learn more about your rights.

Here are 6 main topics that we will focus on:

1. British Airways flight delay

2. British Airways flight cancellation

3. How to claim your British Airways flight delay compensation

4. How to claim your British Airways flight cancellation compensation

5. How to claim your British Airways denied boarding compensation

6. Connecting flights with British Airways

An airplane at the airport - British Airways flight delay compensation

1. British Airways flight DELAY

You have just learned, that your British Airways flight is delayed.

It sucks. But… with the number of air passengers growing, it is expected to get only worse in the nearest future. Flight delays is the new norm nowadays. What you can do about it?

You can learn more about your rights. And travel prepared.

1.1 If you are still at home

If it’s a short delay, about an hour or less, proceed as planned.

Yes, you may arrive to the airport too early. But it’s better to be early than running like crazy, if later it takes even more time to make the same journey to the airport.

If it’s a long delay, stay at home for a while.

And follow your British Airways flight status online.

Use the website of the airport to do it. We can recommend you FlightStats and Flightradar24, if you would like to double-check the information available to you. Check the status of your flight every 20-30 minutes, to see if there are any changes.

If it’s a long delay, you can also check if there are other flight delays or cancellations to and from the airport you are flying from. If there indeed are other flights, chances are that it’s some bigger issue. And it may take a longer while until the situation improves.

Do you have a connecting flight?

A flight that you may miss now?

If it’s a connecting flight booked via British Airways, you have nothing to worry about. All British Airways connecting flights are protected by them. Accordingly - if things go bad, that’s them who will take care of the situation. If necessary, you’ll be booked on another flight for free.

If, however, you have a flight you have booked separately. Or maybe a bus or train rude. Well, that’s a different matter. And you will have to deal with that yourself.

If you will need a new ticket, in the latter case you will have to pay for the ticket yourself.

If it’s the airline's fault - in both cases - you may also be entitled to EU flight delay compensation. And free food and free accommodation in some cases. For more information on British Airways delay compensation scroll down.

1.2 If you are already at the airport

Go and check out if the check in counter is open.

If the check in has started, then proceed as usually. Go and check in, and proceed to your gate.

And… wait for more information.

Is there a point in contacting British Airways at this moment? For the first hour or two usually no. Just find some place where to sit down, somewhere not too far from the airport information screens. And check the status of your flight every 20-30 minutes. Because information regarding your BA flight delay may change.

Clock on the wall

- 3 hour flight delay

According to EU regulations, if British Airways delays a flight for more than 3 hours, the company has to take care of you.

After 3 hours the airline has to provide you with a free meal and drink. Two free phone calls, e-mails or faxes should also be provided.

That’s a rule airlines operating in Europe should follow.

It applies to all BA flight delays. To all its passengers.

No matter if the reason of the delay is something within or outside the airline’s control.

- Long delay (Overnight delay)

Is it going to be an overnight delay?

In this case British Airways should provide you also with free hotel accommodation, plus transportation to and from the hotel, in case it isn’t going to be an airport hotel.

If any of that isn’t offered, ask for it.

It applies to all British Airways flight delays and cancellations. No matter the reason behind them. Or if it’s within our outside of the British Airway’s control.

And again, all passengers, who have booked a flight, are eligible to receive this type of care by British Airways. No matter the citizenship, age or ticket type. You don’t have to have travel insurance either.

1.3 If it's British Airway’s fault

In this case apart from the already mentioned care you may also be entitled to a flight delay compensation up to €600. Per passenger.

If the reason of your flight delay is something British Airways has control over.

And if the delay is 3 or more hours long. What matters in this situation is your actual time of arrival. If it’s at least 3 minutes (180 minutes) later than planned, it counts. Pay attention to the moment, when the doors of the aircraft are opened and passengers are free to leave. As that’s what’s considered your actual time of arrival.

Was your flight 3 or more hours late? Then file a claim for flight delay compensation.

If you do anything, if you don’t ask for the money you are owed, in 99% of the situations BA will do the same (nothing). Ask for your BA flight delay compensation.

1.4 Why do flights get delayed

Here are some of the top reasons why do flights get delayed.

British Airways planes

2. British Airways flight CANCELLATION

So, your British Airways flight is cancelled.

What should you do next? Could you be entitled to BA flight cancellation compensation?

2.1 If you are still at home

You were so looking forward to it, but now your flight is cancelled.

There are two most likely scenarios:

1. You have already received an email from British Airways. And in this case you most probably know what exactly has happened, why is your flight delayed and what should you do now. In most situations British Airways will offer you to either take another flight or to receive a full refund.

What you choose, that’s up to you.

If you don’t agree with the offer, make sure you get back to them.

2. You haven’t received anything from British Airways. You have learned about the delay by checking the status of your British Airways flight online.

If your flight is very soon (most probably it is), contact the airline now.

Mostly you’ll be offered either to take another flight (for free) or to receive a full refund (in cash or in coupons).

Make a choice!

What about other travel plans? Do you have a connecting flight?

Take this into account when making a decision.

If it’s a connecting flight with British Airways, the airline will take care of that. It’s their responsibility. You have nothing to worry about. Except for the stuff like bus, train or hotel bookings, that are going to be affected.

With these things you’ll have to deal yourself.

2.2 If you are already at the airport

If you haven’t done it yet, don’t proceed through airport security.

Wait for more information from British Airways.

Because like it or not, you may not fly anywhere today.

British Airways has to take you to your destination, no matter the reason of the cancellation. But it just may not happen today. Sometimes it takes a few hours until a solution is found, other times - half a day or more.

If you have time, at first it makes sense to just wait. For an hour or two.

Because mostly airline staff don’t know much more than you. Hence contacting them right after the flight is cancelled, waiting in queue and arguing, may not give you any results. So, why waste your time?

If you have already gone through airport security, wait for more information.

If you don’t have checked in luggage and if it’s possible, go back to the arrivals zone and wait there. Because flight cancellation means that even if there will be a new flight (mostly there will be), you will still have to go through the check in process.

Don’t forget about your checked in luggage!

Listen carefully to all the airport announcements.

At some point there should be one from British Airways, informing you how and where will you be able to collect your checked in luggage. Most likely you will have to collect it yourself. And then - re-check in for the new flight.

A red alarm clock

- 3 hour flight delay

3 or more hours have already passed.

You may have already learned that there will be a new flight and when.

At the same time there may not have been any announcements or news from British Airways.

In both situations British Airways is obliged to take care of you. If you have waited at the airport for 3+ hours more than initially planned, a free meal and drink and two free phone calls, e-mails or faxes should be provided.

If it isn’t offered, contact the airline staff to ask for it.

These rules apply to all British Airways flights to, from or within Europe. To all British Airways cancellations.

- Long delay (Overnight delay)

Free hotel accommodation, free transport to and from it, plus free meals and drinks should be provided if it is going to be an overnight delay.

Again, it’s British Airways responsibility to provide you with it.

And again, all British Airways passengers are eligible to this type of care. No matter your citizenship, whether you have or haven't purchased travel insurance or what’s the reason why the flight is cancelled.

2.3 If it's British Airway's fault

In other words - if the reason of the delay is something that’s within the airline’s control. Something that they could have dealt with, but haven’t.

In this case you may also be owed a flight cancellation compensation up to €600.

The above mentioned sum is per passenger. If you are a couple travelling together, you may receive up to €1200 euro. And all it takes is for one of you to file a claim. Because, yes, you can do it on behalf of others travelling together with you.

Plus - you are still entitled to free food, free accommodation and a new flight to your destination.

There is a common myth, that if you take free accommodation and food, you will not be entitled to flight cancellation compensation.

Remember, that it’s just a myth.

It applies to all British Airways flights to, from or within Europe, to all cancellations that you have been informed of 14 days or less in advance. If you were informed earlier than that, then the airline is obliged only to take care of you and to take you to your destination (by offering you a new flight for free).

Does it apply to your flight?

If yes, here you can claim your flight cancellation compensation online.

British Airways aircraft taking off

3. How to claim your British Airways flight delay compensation

Your British Airways flight was late.

You have arrived at your destination more than 3 hours late.

It was the airline’s fault. British Airlines did mess up this time. But that means that now you are eligible to receive a flight delay compensation up to €600 per passenger.

How to claim your British Airways flight delay compensation?

How much time does it take?

Here are two of the best options you have:

1. You can do it all on your own. Fill the British Airways delay compensation form, submit all the information they are asking for and wait. Be prepared, that it will take a while. Don’t accept coupons, unless that’s what you prefer and not cash.

The compensation has to be paid in cash or by bank transfer.

Contact us, if you’ll need legal advice.

2. Or - take the shortcut and let’s work together!

Register your flight online at refundor.com. We will do the rest.

  • Go to this page on our website;
  • Fill in the details about yourself and your British Airways flight delay;
  • Upload your boarding pass;
  • Sign the claim online.

And… you’re done.

Because we’ll take it from here.

In some situations we may ask you to send us a copy of your passport or ID. Please, check your email once in a while, so you don’t miss our message.

How much does it cost to work with us?

At first - nothing. We ask for no upfront fees.

And it will cost you nothing at all if it turns out that you aren’t entitled to the delayed flight compensation. It happens. You may have mistakenly assumed that the delay was a bit longer than it actually was. We understand that.

If, however, we are successful at getting your British Airways compensation, then we’ll take only 25% of it and transfer you the rest. No hidden fees.

- How long does it take?

When will you receive your British Airways refund in your bank account?

It takes a while. Mostly around 2-3 months. In some situations longer. But, don’t worry, as we’ll keep you updated.

- How far back can you claim flight delay compensation?

In most countries it's 2-3 years.

But don’t worry about this too much. Register your claim and we’ll check it for free.

If it turns out to be too old claim, we’ll take no fee.

Top tip - submit your British Airways claim as soon after the incident as possible. For the best chance of success, and while you haven’t forgotten about it.

- Does it apply only to citizens of the European Union?

It applies to all British Airways passengers.

No matter the nationality, if you have or no travel insurance or how much does your ticket cost.

Even if your ticket cost only 50 euro, you can still receive compensation up to €600.

3.1 How much can you claim

In most of situations it’s gonna be 250, 400 or 600 euro.

Because that’s the rules here in Europe, and the compensation mounts are fixed.

Generally speaking the longer the journey, the bigger will be your compensation.

How much can you claim - Refundor

4. How to claim your British Airways flight cancellation compensation

Your British Airways flight was cancelled.

10 hours or 10 days before departure, it doesn’t matter. As long as it has happened less than 2 weeks before departure and it’s the airlines fault, you are now entitled to compensation.

You are now entitled to flight cancellation compensation from British Airways.

How to claim your British Airways flight cancellation compensation?

How much time does it take?

Here is how you can receive it in your bank account:

1. You can do it all on your own. Fill the British Airways cancellation compensation form, submit all the information they are asking for and wait. Be prepared, that mostly it’s gonna take some time, and some back and forth communication.

Don’t accept coupons, unless that’s what you prefer, not cash.

The flight cancellation compensation always has to be paid in cash or by bank transfer.

Contact us, if you’ll need legal advice.

2. Or - take the shortcut! Register your flight online at refundor.com. We will do the rest.

  • Go to this page on our website;
  • Fill in the details about yourself and your British Airways flight cancellation;
  • Upload your boarding pass;
  • Sign the claim online.

And… that’s it.

We’ll take it from here.

If it turns out that it wasn’t their fault after all - and you aren’t eligible to compensation - it will cost you nothing, not a single cent. If the claim is successful, we’ll take 25% of the compensation and transfer you the rest.

If you would like to work with us, click here.

- How long does it take?

Mostly around 2-3 months from the moment you sign the claim.

Longer - if the airline refuses to pay and we need to go to court.

- How far back can you claim flight cancellation compensation?

2-3 years, sometimes more.

For the best results, submit your British Airways compensation claim as soon as possible.

Aren’t sure, whether your flight isn’t too old already? Don’t worry, and register it anyway. We’ll check it for free. If the flight is too old, we don’t take any fee at all.

- Does it apply only to citizens of the European Union?

No.

It applies to all British Airways passengers. To everyone travelling to, from or within Europe.

4.1 How much can you claim

Mostly it’s gonna be either 250, 400 or 600 euro.

Around the world these sums differ and sometimes you can’t get any compensation. In Europe, however, the compensation amounts are fixed. They are the same for European airlines and for airlines operating in the EU.

There are some exceptions.

But mostly it’s this easy:

  • €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
  • €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
  • €600 - if the distance is more than 3500 kilometres (mostly 5+ hour flights).

How much can you claim - Refundor

5. British Airways denied boarding compensation

Maybe you haven’t yet encountered it yourself, but it happens.

Over-bookings happen.

And one day you may be denied boarding your British Airways flight simply because there aren’t any free seats anymore. Yes, that’s how it works nowadays. Airlines do sell more tickets that there are seats on the aircraft.

Why? Because often there are people who never turn up for their flight.

Airlines know it. And they try to make the most of it.

Ok, so it happens. So far everything’s clear.

What is that that you should know about over-bookings?

When you are denied boarding because of overbooking, British Airlines should pay you a compensation. In Europe it means a compensation of either 250, 400 or 600 euro.

It applies to all British Airways flights to, from or within Europe.

You don't have to be European to be entitled to it.

And, yes, you can get both - a new flight to your destination or full refund and a compensation.

Don’t take vouchers or coupons, if you would prefer to get cash.

Has it ever happened to you?

If yes, here you can claim your denied boarding compensation online.

British Airways plane in the air

6. British Airways connecting flights

As any other traditional, full service airline, British Airways offers connecting flights to its passengers.

When booking a connecting flight with British Airways, you are given one booking reference for the entire journey. When you check in for your flight you’ll get a boarding pass for your first flight as well as a boarding pass for your next (connecting) flight.

This means that, if you are transiting at one or more airports before you get to your final destination, you don’t have to leave the transit area to check in as it has been done already.

In most cases your baggage will checked through to your final destination. You’ll have to reclaim and recheck your luggage if you are transferring between airports, or if you are travelling with separate tickets (flights aren’t on one booking reference). Also you have to recheck your luggage, if you are connecting at an airport that requires you to clear your baggage.

If you miss your next flight because the first (or the previous) flight is cancelled or delayed, British Airways will transfer you to the next available flight free of charge.

British Airways airplane in the air

About British Airways

Founded in 1974, British Airways is the flag carrier airline of the United Kingdom. Also it is the second largest airline in the country.

Headquartered at Waterside, Harmondsworth, the British Airways has two main hubs in Heathrow and Gatwick airports.

In 2010 British Airways and Iberia signed merger agreement, creating the International Airlines Group (IAG), a holding company registered in Madrid. Now it is one of the world’s largest airline groups, and it has several subsidiaries, including Aer Lingus and Vueling.

As of May 2019, the airline's fleet consists of 277 aircrafts.

Just like Air France, British Airways operated the supersonic airliner Aerospatiale-BAC Concorde. It was discontinued in 2003. The reasons were following: low passenger numbers following the July 2000 crash on a hotel in France, and rising maintenance costs.

Thanks to airline’s quality services and professional staff, British Airways is certified with the 4-Star Airline rating (Skytrax certified airline rating).

British Airways flight

British Airways destinations

British Airways has an extensive network of flights. It flies to almost 200 destinations in 6 continents.

A

Albania (Tirana), Algeria (Algiers), Antigua and Barbuda (St. John's), Argentina (Buenos Aires), Australia (Sydney), Austria (Innsbruck, Salzburg, Vienna),

B

Bahamas (Nassau), Bahrain (Manama), Barbados (Bridgetown), Belgium (Brussels), Bermuda (Hamilton), Brazil (Rio de Janeiro, São Paulo), Bulgaria (Sofia),

C

Canada (Calgary, Montreal, Toronto, Vancouver), Cayman Islands (George Town), Chile (Santiago), China (Beijing, Shanghai), Costa Rica (San José), Croatia (Dubrovnik, Pula, Zagreb), Cyprus (Larnaca, Paphos), Czech Republic (Prague),

D

Denmark (Billund, Copenhagen), Dominican Republic (Punta Cana),

E

Egypt (Cairo),

F

Finland (Helsinki), France (Bordeaux, Chambéry, Figari, Grenoble, Limoges, Lyon, Marseille, Montpellier, Nantes, Nice, Paris, Toulouse),

G

Germany (Berlin, Cologne, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Munich, Stuttgart), Ghana (Accra), Gibraltar (Gibraltar), Greece (Athens, Chania, Kalamata, Kefalonia, Mykonos, Santorini, Thessaloniki, Zakynthos), Grenada (St. George),

H

Hong Kong (Hong Kong), Hungary (Budapest),

I

Iceland (Reykjavík), India (Bangalore, Chennai, Delhi, Hyderabad, Mumbai), Ireland (Dublin), Israel (Tel-Aviv), Italy (Bari, Bergamo, Bologna, Brindisi, Cagliari, Catania, Genoa, Milan, Naples, Palermo, Pisa, Rome, Turin, Venice, Verona),

J

Jamaica (Kingston), Japan (Osaka, Tokyo), Jersey (Jersey), Jordan (Amman),

K

Kenya (Nairobi), Kuwait (Kuwait City),

L

Lebanon (Beirut), Luxembourg (Luxembourg City),

M

Malaysia (Kuala Lumpur), Maldives (Malé), Malta (Valletta), Mauritius (Mahébourg), Mexico (Cancún, Mexico City), Morocco (Marrakech),

N

Netherlands (Amsterdam, Rotterdam), Nigeria (Abuja, Lagos), Norway (Oslo),

O

Oman (Muscat),

P

Pakistan (Islamabad), Peru (Lima), Poland (Kraków, Warsaw), Portugal (Faro, Funchal, Lisbon, Porto),

Q

Qatar (Doha),

R

Romania (Bucharest), Russia (Moscow),

S

Saint Kitts and Nevis (Basseterre), Saint Lucia (Vieux Fort), Sauda Arabia (Dammam, Jeddah, Riyadh), Seychelles (Mahé), Singapore (Singapore), South Africa (Cape Town, Durban, Johannesburg), South Korea (Seoul), Spain (Alicante, Barcelona, Bilbao, Ibiza, Lanzarote, Las Palmas de Gran Canaria, Madrid, Málaga, Menorca, Palma de Mallorca, Tenerife, Valencia), Sweden (Gothenburg, Stockholm), Switzerland (Basel-Mulhouse-Freiburg, Geneva, Zürich),

T

Thailand (Bangkok), Trinidad and Tobago (Port of Spain, Scarborough), Tunisia (Tunis), Turkey (Bodrum, Dalaman, Istanbul), Turks and Caicos Islands (Providenciales),

U

United Arab Emirates (Abu Dhabi, Dubai), United Kingdom (Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne), United States (Atlanta, Austin, Baltimore, Boston, Charleston, Chicago, Dallas, Denver, Houston, Las Vegas, Los Angeles, Miami, Nashville, New Orleans, Newark, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, San Diego, San Francisco, San Jose, Seattle, Tampa, Washington, D.C.).

For up to date information visit britishairways.com.

An airplane at the airport - British Airways flight delay compensation

British Airways baggage allowance

Cabin luggage

All passengers are permitted to carry 1 carry on bag and 1 personal item (a handbag or a laptop bag) on board.

The dimensions of the carry on bag must not exceed 56 x 45 x 25 cm.

And the personal item must be no bigger than 40 x 30 x 15 cm.

Larger personal items are allowed on certain flights.

The carry on bag and the personal item can weight up to 23 kg each.

The personal item must be stored under the seat in front of you, but the carry on bag must be stored in the overhead bin.

On busy flights (due to too little space in the cabin) some carry on bags can be transported as hold luggage. However, the airline guarantees that you can take your personal item (laptop / handbag) with you on board.

Please note, that all duty free bags or airport purchases count as hand baggage!

Hold luggage

Checked baggage allowance varies depending on the cabin a passenger is travelling in, passenger’s member status and the destination.

Passengers are entitled to at least 1 checked bag weighing not more than 23 kg. The checked baggage allowance is larger for those who fly in higher class cabins.

Basic fare passengers are not entitled to free checked baggage. Checking in baggage costs extra. Checked baggage allowance can be booked online, or at the airport. The best price, however, is when booking online.

The allowance and the weight of the bag will be stated on the ticket.

The dimensions of the checked bag should not exceed 90 x 75 x 43 cm.

If a passenger has a connecting flight provided by another airline, they must check the baggage rules set by this second airline. The rules might be different from those of British Airways. The same applies to hand luggage.


And remember, whenever your British Airways flight is delayed, cancelled or you've been denied boarding - you might be entitled to flight compensation. Contact us to get it sorted out right away!