Wizz Air flight delay compensation & Wizz Air flight cancellation compensation

Travelling is fun. And cheap flights are making travel more accessible for everyone. However, there is one thing to remember. When it comes to flight delays and flight cancellations Wizz Air shares the same responsibilities as other airlines operating in the EU. Which means that under the same circumstances your Wizz Air flight delay compensation is going to be the same as your friends, who was travelling with British Airways.

Yes, cheap flights doesn’t mean that you’re less protected.

Continue reading to learn more about your rights in situations when your Wizz Air flight is delayed, cancelled or you’ve been denied boarding because of overbooking.

Here are 6 main topics that we will focus on:

1. Wizz Air flight delay

2. Wizz Air flight cancellation

3. How to claim for Wizz Air flight delay compensation

4. How to claim for Wizz Air flight cancellation compensation

5. How to claim for Wizz Air denied boarding compensation

6. Connecting flights with Wizz Air

Wizz Air aircraft up close

1. What to do if your Wizz Air flight is DELAYED

First of fall, don’t stress over it. Flight delays happen every day.

Follow the information regarding your flight and think if there are any other flights (or plans in general), that this flight delay is going to affect. If you have another flight, most probably you will have to deal with all the consequences yourself. Because Wizz Air ** does not sell** connecting flights.

If you have travel insurance you may want to call them to ask what to do next.

In some situations it may be a much better choice not to wait, but book another flight.

If there is no other flight or anything, just wait for more information. And follow your Wizz Air flight status. Either by occasionally checking flight information displays at the airport or by checking the information about departures on the website of the airport.

You can also contact airport staff to ask them if they have any more information regarding your flight.

If you are still at home when you learn of the delay, don’t stay there for too long.

- 3 hour delay

If you are at the airport and if your Wizz Air flight has been delayed for more than 3 hours, according to EU regulations, the airline must provide you with free meal and drink plus two free phone calls, e-mails or faxes. Mostly provided in a form of coupons.

- Long delay

Sometimes delays are longer than 3 hours.

According to EU regulations, when your flight is delayed and you will have to wait overnight, the airline must provide you with free hotel accommodation and transport to and from it, plus meals and drinks.

No matter the cause of the delay you are entitled to this type of care by Wizz Air.

Apart from that the airline still have an obligation to get you to your destination.

It applies to all your Wizz Air flights to, from or within Europe. To all Wizz Air delays.

If it's Wizz Air's fault

If it’s Wizz Air's fault that your flight is delayed for more than 3 hours, you may as well get flight compensation up to €600 per passenger.

The longer your journey, the more you can claim. File a claim now!

Wizz Air a321 aircraft

1.1 Why do flights get delayed?

Few of the most popular reasons include:

Technical problems. Aircraft technical problems mostly are considered airline’s fault. If your flight gets delayed because of that, you may be entitled to flight delay compensation up to €600 per passenger.

Staff strikes. Not all strikes are seen as equal. Airline staff strikes mostly are considered airline’s fault, and you might be entitled to compensation.

Extreme weather conditions. Mostly considered as extraordinary circumstances or something out of the airline's control. Can you get a flight delay compensation in such case? No.

More reasons why flights get delayed.

Information centre at the airport

2. What to do if your Wizz Air flight is CANCELLED

Your flight is cancelled. What should you do next?

2.1 If you are at home

Wait for the announcement from Wizz Air, if you haven’t received it yet.

They will offer you a new flight to your destination with them or with another airline (at no extra cost), or a full refund.

If your are notified of the flight cancellation less than 14 days in advance, you may as well get flight cancellation compensation up to €600 per passenger. What’s important - an infant is entitled to flight cancellation compensation same like adults. So, if there were, let’s say, 3 of you travelling together, you may receive up to €1800.

That’s in case it’s the Wizz Air’s fault that the flight was cancelled.

It applies to all your Wizz Air flights to, from or within Europe.

And, yes, you can get both - a new flight to your destination or full refund and a flight cancellation compensation up to €600.

Flight compensation - Basics

2.2 If you are at the airport

Again, wait for the following announcement. It will come.

Is there another flight you may miss now?

If you have another flight, that now you’re going to miss, it’s time to think about what you’re going to do about it. Since Wizz Air does not sell connecting flights, most probably it’s gonna be your responsibility to deal with all the consequences. If you have travel insurance you may want to call them now to ask what to do next.

- 3 hour delay

Let’s assume, that Wizzair has contacted you and offered another flight a few hours later, and you’ve agreed to take the offer.

If you have to wait for 3 or more hours, mostly Wizz Air still has to take care of you and other passengers by providing you with free meal and drink plus two free phone calls, e-mails or faxes. Mostly in a form of vouchers.

- Overnight delay

In case of an overnight delay, when the new flight is departing only on the next day, Wizz Air has to provid you with free accommodation, transport to and from hotel, plus meals and drinks.

If you are at the airport, no matter the cause of the cancellation you are entitled to this type of care by Wizz Air.

Apart from that Wizz Air still have an obligation to get you to destination or give you a full refund.

If it's Wizz Air's fault

If it’s the Wizz Air’s fault that the flight was cancelled, and you are notified less than 14 days before departure, you may still be entitled to flight cancellation compensation up to €600.

It applies to all your Wizz Air flights to, from or within Europe.

And, yes, you can get both - a new flight to your destination or full refund and a compensation.

Wizzair plane on the runway

3. How to claim for Wizz Air flight delay compensation

How to make a claim for Wizz Air flight delay compensation?

One of the options is to contact Wizz Air directly.

Another option - ask someone more experienced (e.g. Refundor) to do it on your behalf. Or in other words, to seek legal representation. Sounds difficult and probably expensive? It isn’t.

Because, if you decide to work with us, here is all you will have to do:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass;
  4. Sign the claim online.

And that’s it.

Plus we’re giving you a guarantee, that if for whatever reason we can’t get your Wizz Air flight delay compensation, it will cost you nothing. Not a single euro. But if we succeed, it will cost you only 25% of the amount of the compensation. And again - that’s it. No hidden fees.

- How long does it take until you get your money?

Usually 2-3 months. Sometimes longer if, for example, we need to go to court.

- How far back can you claim for flight delay compensation?

It depends from country to country. Mostly at least 2-3 years.

- Does it apply only to citizens of the European Union?

No. You don’t have to be European to be entitled to EU flight delay compensation.

3.1 How much can you claim

The exact amount of flight delay compensation varies and is based on the distance of your flight and occasionally some other factors.

But mostly your Wizz Air compensation is going to be either 250, 400 or 600 euro.

How much can you claim - Refundor

4. How to claim for Wizz Air flight cancellation compensation

Your Wizz Air flight was cancelled. How to claim for flight compensation?

Same like before, you can either try and contact Wizz Air on your own. Or you go for the hassle-free option and let us to do it on your behalf.

When you choose the latter, all you will have to do is:

  1. Go to this page;
  2. Fill in the details about yourself and your flight;
  3. Upload your boarding pass;
  4. Sign the claim online.

And... wait for the money to be transferred to your bank account some 3 months later.

If we are successful, we’ll take 25% of the total compensation amount as a service fee and transfer the rest to you. If we aren’t successful, it will cost you nothing. Not a single cent. So, when in doubts about your Wizz Air cancellation, file the claim anyway. You have nothing to lose.

- How long does it take until you get your money?

Usually 2-3 months. Sometimes longer if, for example, we need to go to court.

- How far back can you claim for flight delay compensation?

It depends from country to country. Mostly at least 2-3 years.

- Does it apply only to citizens of the European Union?

No. You don’t have to be a citizen of the European Union to be entitled to EU flight cancellation compensation.

4.1 How much can you claim

The exact amount of your Wizz Air refund will vary and is based on the distance of your flight and occasionally some other factors.

But mostly it’s either 250, 400 or 600 euro.

  • €250 - if the distance of your flight is up to 1500 kilometres (1-2 hour flights);
  • €400 - if the distance of the flight is between 1500 - 3500 kilometres (mostly 2-5 hour flights);
  • €600 - more than 3500 kilometres (mostly 5+ hour flights).

How much can you claim - Refundor

5. Wizz Air denied boarding compensation

All in all, rules are the same.

1. It applies to all Wizz Air flights to, from or within Europe.

2. You don’t have to be European to be entitled to denied boarding compensation.

3. The amount of compensation also is the same - up to €600 per passenger.

4. And you can get both - a new flight to your destination or full refund and a compensation.

What matters here is that it applies only to overbookings. In other words - only to situations when you are denied boarding because there are no more free seats. Not because you didn’t have a valid visa or there were any other issues with your travel documents or something else.

And it should also be an involuntary denied boarding.

You can’t agree to voluntarily give up your seat, take a compensation from the airline and then try to claim another compensation. Well, you can try, but if you do, you will most probably have to give back compensation you have already received, in case of a positive result.

Don't forget! When something like this happens, make sure to ask the Wizzair staff or Wizz Air customer service representatives about all the options and what should you do next. Because they still should take you to your destination.

Wizzair plane in the air

6. Wizz Air connecting flights

Unlike Ryanair Wizz Air doesn’t sell connecting flight tickets. Wizzair sells only direct flights.

If you want to buy a connecting flight with Wizz Air, you’ll have to buy two or more separate tickets. This will be a so called self transfer which won’t be protected by the airline. To put it simply - in this case, if your first flight is delayed or cancelled and thus you don’t make it in time for your next flight, airline won’t provide you with a new ticket. And you’ll have to deal with that yourself. Your travel insurance may come in handy.

Learn more about it by reading our guide to connecting flights.

At the same time, if any of your Wizzair flights is delayed for 3+ hours or cancelled at the last-minute (less than 2 weeks before the scheduled time of departure), you may get flight compensation up to €600 per passenger.

But at first you’ll have to deal with the situation yourself.

You can also never count on flight compensation arriving in your bank account in less than 2-3 months time.

6.1 Third parties selling connecting flights

There are companies selling these self tranfer flights.

Note that most of them are putting all the responsibility on you in case one of the flights is delayed or cancelled, and you can’t make it anymore.

A safer option is to buy connecting flights with kiwi.com.

Because when you buy a connecting flight with Kiwi, it’s protected by Kiwi. And Kiwi is responsible for the mishaps, but not Wizzair.

Kiwi Guarantee protects its customers from flight delays, flight cancellations and schedule changes. If you have booked a trip with Kiwi, and the trip has been affected, you must contact Kiwi within 24 hours, otherwise the Kiwi Guarantee may be cancelled.

Learn more about Kiwi Guarantee on kiwi.com!

Wizz Air a321 aircraft

About Wizz Air

Wizz Air is a European low-cost airline, with its headquarters in Budapest, Hungary. It was established in September 2003. At first Wizz Air used to fly mostly in Eastern Europe, but now they are expanding and adding new destinations every so often.

As of June 2018 Wizzair's fleet has reached 100 aircrafts.

Its fleet consists of the Airbus A320 family jets - Airbus A320-200, Airbus A320neo, Airbus A321-200, and Airbus A321neo.

Website: wizzair.com.

Wizz Air call center: see call centre numbers here.

Wizz Air destinations

Wizz Air is one of the most popular budget airlines in Europe.

Wizz Air is flying to 141 destinations in 44 countries in Europe, Middle East and North Africa.

Wizz Air is flying to:

(see Wizz Air route map)

A

Albania (Tirana), Austria (Vienna), Azerbaijan (Baku),

B

Belgium (Brussels), Bosnia and Herzegovina (Sarajevo, Tuzla), Bulgaria (Bourgas, Sofia, Varna),

C

Croatia (Osijek, Split), Cyprus (Larnaca), Chezh Republic (Brno, Prague),

D

Denmark (Billund, Copenhagen),

E

Estonia (Tallinn),

F

Finland (Turku), France (Basel-Mulhouse-Freiburg, Bordeaux, Grenoble, Lyon, Nice, Paris),

G

Georgia (Kutaisi), Germany (Berlin, Bremen, Cologne, Dortmund, Frankfurt, Friedrichshafen, Hamburg, Hanover, Karlsruhe/Baden-Baden, Leipzig, Memmingen/Munich West, Nuremberg), Greece (Athens, Corfu, Heraklion, Rhodes, Thessaloniki, Zakynthos),

H

Hungary (Budapest, Debrecen),

I

Iceland (Reykjavik), Israel (Eilat, Tel-Aviv), Italy (Alghero (Sardinia), Bari, Bologna, Catania, Lamezia Terme, Milan, Naples, Perugia, Pescara, Pisa, Rome, Turin, Venice Treviso, Verona),

K

Kazakhstan (Nur-Sultan), Kosovo (Pristina),

L

Latvia (Riga), Lithuania (Kaunas, Palanga, Vilnius),

M

Macedonia (Ohrid, Skopje), Malta (Malta), Moldova (Chisinau), Montenegro (Podgorica), Morocco (Agadir, Marrakesh),

N

Netherlands (Eindhoven, Groningen, Maastricht), Norway (Alesund, Bergen, Bodø, Haugesund, Molde, Oslo, Oslo Sandefjord Torp, Stavanger, Tromso, Trondheim),

P

Poland (Gdansk, Katowice, Kraków, Lublin, Olsztyn-Mazury /Szymany, Poznan, Szczecin, Warsaw, Wroclaw), Portugal (Faro, Lisbon, Porto),

R

Romania (Bucharest, Cluj-Napoca, Constanta, Craiova, Iasi, Satu Mare, Sibiu, Suceava, Timisoara, Tirgu Mures), Russia (Moscow, Saint Petersburg),

S

Serbia (Belgrade, Niš), Slovakia (Bratislava, Kosice, Poprad-Tatry), Slovenia (Ljubljana), Spain (Alicante, Barcelona, Castellón, Fuerteventura, Ibiza, Lanzarote, Madrid, Malaga, Palma de Mallorca, Santander, Tenerife, Valencia, Zaragoza), Sweden (Gothenburg, Malmo, Stockholm, Vaxjo), Switzerland (Basel-Mulhouse-Freiburg, Geneva),

U

Ukraine (Kharkiv, Kyiv, Lviv), UAE (Dubai), UK (Aberdeen, Belfast, Birmingham, Bristol, Doncaster, Glasgow, Liverpool, London).

Wizzair aircraft on the ground at the airport

Wizz Air Luggage Allowance

Wizz Air hand luggage allowance has change a few times recently.

Wizz Air baggage allowance, as of November 2018:

“From 1 November 2018, all passengers will be entitled to bring one free carry-on bag up to a size of 40 x 30 x 20 cm onboard to be placed under the seat in front of you.

Passengers who have purchased WIZZ Priority will be permitted to bring an extra trolley bag of maximum size 55 x 40 x 23 cm.

Additionally, Wizz Air is introducing a new type of checked-in bag with a 10 kg allowance, besides the available 20 and 32 kg options.”

— Source: wizzair.com.


And remember, whenever your Wizz Air flight is delayed, cancelled or you've been denied boarding - you might be entitled to flight compensation. Contact us to get it sorted out right away!